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Principal Engineer Resume

Marlborough, MA

PROFILE:

  • 13+ years of experience in technical support, information technology, and technical sales focused mainly on network security.
  • Ability to leverage the appropriate response to meet the specific needs of business requirements at hand.

CORE COMPETENCIES:

Network infrastructure development/troubleshooting - Technical writing/documentation Systems implementation - Sales engineering Software technical training - Technical support/help desk Security appliance development and implementation - Disaster recovery Virtual technology

TECHNICAL PROFICIENCIES:

Microsoft TMG 2010 - Active Directory Microsoft UAG 2010 - DNS Microsoft ISA/all releases - DHCP Windows XP Professional - VNC for Windows Windows 7 - Microsoft Remote Desktop (RDP) Windows NT through 2008 R2 Server - Norton Ghost Acronis True Image Server - Paragon back up and recovery Microsoft Visio - PC Anywhere Microsoft Hyper-V - Some Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Marlborough, MA

Principal Engineer

Responsibilities:

  • Engineered, built, and supported Confidential network IT infrastructure, and managed all network security.
  • Developed, built, tested, implemented and supported Microsoft Forefront UAG and Microsoft Forefront TMG Security appliances.
  • Worked with hardware and software vendors in order to mass produce security appliances.
  • Integrated Windows Active Directory (AD) authentication into Microsft UAG and TMG.
  • Designed and sold network security appliances.
  • Installed security solutions at end user locations and performed penetration testing/tightening.
  • Escalated critical issues to Confidential software engineers, as well as Microsoft Engineers.
  • Gave training on security appliances/MS UAG and MS TMG at end user and partner locations.
  • Wrote all security appliance technical documentation.
  • Tested and decided on the correct disaster recovery solutions for Confidential security appliances.

Confidential, Randolph, MA

Customer Service

Responsibilities:

  • Took care of day to day, as well as crisis situations regarding security appliance functionality and support issues.
  • Designed and Implemented out of the normal critical security solutions.
  • Wrote technical documentation.
  • Worked with and tested disaster recovery/imaging solutions.
  • Worked with hardware and software vendors in order to mass produce security appliances for Confidential customers (HP, Dell Microsoft).

Confidential, Wareham, MA

Consultant

Responsibilities:

  • Transitioned Whale Communications technical support.
  • Resolved all technical support issues concerning Microsoft UAG and Microsoft ISA.

Confidential, Canton, MA

Sales Engineer

Responsibilities:

  • Technical sales of Microsoft’s Internet Security and Acceleration Server (ISA).
  • Installed security solutions using Microsoft ISA server.
  • Traveled domestically and internationally to give training on Microsoft ISA server to Confidential resellers.
  • Assisted IT team with day to day network and Active Directory issues.
  • Designed and implemented Confidential network security infrastructure.
  • Worked with Confidential technical writing staff in order to create technical documentation.

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