PROFESSIONAL SUMMARY:

• Results driven and expert skilled in all phases of computer technologies including, configuration, PC and Unix network backup virus detection and removal, and system upgrades.
• Accomplished technical professional skills in building customer rapport, troubleshooting, and problem resolution.
• Strong communication skills, Able to interact with varied personality types from trainees to executives. Proven ability to develop procedures to streamline and improve daily operations.
• Extensive experience in variety of desktop technology environments, operating systems, both PC and Mac applications, and work with server technologies.
• Military experience in team leadership and, bringing a balanced mix of business and technical experience with coordination of inventory and quality control of equipment packaged for shipping while on reserve duty.
• Currently installed and learning Fedora and Ubuntu Linux on personal laptop.

TECHNICAL SKILLS:

• Compaq Servers
• IBM PC or Compatible Workstation
• SCO/Unix Servers 3
• Apple Macintosh and PowerPC
• DOS/VSE
• UX Workstations
• Fiber Optics
• Fast Gigabyte Ethernet(Cabling)
• Hubs (Cisco, Netgear)
• Switches (Cisco, HP)
• Routers (Cisco, Motorola)
• Firewalls (Foritgate, Sonicwall)
• LAN/WAN (T1, Ethernet, Token Ring)
• Confidential RFS 4000 and NX9000 controllers
• MS/Dos
• SCO/Unix
• Unix /Linux
• Windows NT Server/Workstation
• Windows XP
• Windows 7
• Windows Server 2008 2R
• Windows Server 2000
• MS Office Suite
• MS Office Suite
• Network Analysis (IBM Netcool)
• Quintus, Remedy, Track
• Gopher, Finger, Rumba
• Symantec Ghost
• Lotus Office Suite
• Photoshop
• Databases(Oracle, Seibel, PeopleSoft)

PROFESSIONAL EXPERIENCE:

Confidential

Systems Consultant

Responsibilities:

• Served in the Role of Team Lead supervising as many as 5 people and guiding well planned instruction toward completion.
• Responsible for taking calls from 3 vendors (Southwest Systems, Watcher, and Black Box) performing all the hardware installation for Ross, DD, and Kohl’s Stores Nationwide. As a Final testing tech, I am responsible for making sure that the documentation, wiring, and cable labeling all matches the store as built document. And the connectivity thru all wired hardware was correct. Also did monitoring of alarms and made sure when equipment went down the alarms would come into the Confidential NOC monitoring center. For any site with a hardware issue a Confidential tech. would be sent out with replacement equipment to bring that downed hardware back on line.
• Preformed validation testing of Stores Cisco (Switches);AP’s(Wireless Access Points);ADSP(Air Defense Platform);RFS(Radio Frequency System)Controller /NX9000 alarm testing through IBM Netcool; and validation of stores Switches in MDF/IDF’s and ATP connectivity based on As Built document; and HP Switch Configuration backups.
• Using Windows Server 2008 2R (Jump Servers).
• Responsible for deployment and configuration of 2200 Cisco 7900 Series IP phones across 8 Floors working with a team of 20 people.
• Removal of Avaya phone systems and replacement with Cisco 7900 Series Phones.

Confidential

Responsibilities:

• Responsible for collection and documentation of inventory on all Alexian Brother Computer, Printer and Laptop assets at ABMC, Rehab Center, SAMC, and ABBHH including several Off sites facilities total of 3400 assets.
• Responsible for leading a team of 6 technicians on documentation and Printer testing, test and live versions, of Meditech 6.0 and the Alexicare Active Directory Deployment from Windows Server 2008 SR2.
• Transportation of Servers, and installations of new Desktops, and Laptops to appropriate sites.
• Replaced several old laptops and desktops computers at various sites and verification of installed software.
• Currently working on helpdesk issues with live rollout of new Meditech 6.0 software.

Confidential

Integration Technician

Responsibilities:

• As a Final testing tech, was responsible for making sure that the documentation, wiring, cable labeling all match the store AS built document.
• And the connectivity thru all wired hardware was correct.
• Also did monitoring of alarms and made sure when equipment went down the alarms would come into the Confidential NOC monitoring center.
• For any site with a hardware issue a Confidential tech. would be sent out with replacement equipment to being that downed hardware back on line.
• Preformed validation testing of Stores Fortigate(Firewall);HP UPS(Un - interruptible Power Supply);Air defense Platform(ADSP); AP’s(Wireless Access Points);RFS(Radio Frequency System)Controller /NX9000 alarm testing through IBM Netcool; and validation of stores Switches in MDF/IDF’s and ATP connectivity based on As Built document; and HP Switch Configuration backups. Windows Server 2008 2R (Jump Servers).

Confidential

Consultant

Responsibilities:

• Responsible for creating and maintaining a full Access Data Base in Office 2007
• Maintain and update database with current information as needed
• Conduct Student Indoctrinations into OS and QM A School.
• Process necessary paperwork needed to maintain student records.
• Assist Military Staff and Students in issue and problem resolution related to classes.
• Responsible for smooth transition of Students from Current to Next Command.
• Process Students Orders and Records.
• Currently learning VB for Access
• Responsible for maintaining an Access Database for Center for Combat Engineering.
• Resolve issues with database connectivity and processes.
• Assist Military Personnel with resolving issues and problems related to classes.
• Work with Military Staff in resolving Class issues.
• Responsible for 788 Confidential Computer Assets for Confidential Base wide.
• Analyze and resolve software and hardware conflicts.
• Resolve connectivity issues.
• Prompt response to service members and civilian technology requests.

Confidential

Responsibilities:

• Responsible for computer imaging and distribution.
• Unrestricted Access to a Nuclear Power Facility.
• Analyze and resolve software and hardware conflicts.
• Resolve connectivity issues.
• Assess and ascertain connectivity issues and communicates with staff on resolution.
• Responsible for Photo Lab conversion and resets for CVS/pharmacy acquisition
• Installation and configuration of PC’s and Photo Lab Equipment for LAN and WAN connectivity.
• 5 months current field experience with Gretag Minilab 740’s, Noritsu 2700 series, and 3000 series film developer and paper processors, PhotoChannel and Pure Digital machines, including Horizon and InfoPoint Kiosks and G3 and G4 Machines and their corresponding software.
• Networking with Wan Cisco 800Series wireless routers and IBM (Lenovo) ThinkCentres with P4 HT technology in Rite-aid Stores across Michigan and Indiana.
• Worked with team moving and installing approximately 2000 PC’s within Washington Mutual’s Customer Service Center.
• Resolution of problems concerning both software and hardware issues in Windows XP and 2000 environment were addressed.
• Involved with both WAN and LAN issues related to uninstall and reinstall connectivity.
• Use of Marimba and other software image programs such as ghost were used for new image roll out.
• Testing Prototype Machine being used to create parts for IBM. IBM will use completed parts in their server technologies.

Confidential

Sales Representative

Responsibilities:

• Learning about different types of Confidential products and their business applications. Working with Blackberry’s and becoming familiar with their enterprise server package. Resolving customer questions.
• Providing Customer support.
• Sales and maintenance of Confidential based Cell Phones.
• Store Management.

Confidential

District Technician

Responsibilities:

• Installed and configured PC’s and Mac Formats from Windows 98 to Win XP and from OS 7 to OSX while working in an al setting.
• Traveled between schools assisting in equipment placement and inventory, took equipment in for servicing, and backed a 3500 node network spanning 4 schools connected to the District Office.
• Administered and reported problems with MDF’s, IDF’s and working with Windows Server 2000.
• Supported, identified, reported and eliminated problems with several Operating Systems, formats and their connectivity to the network.

Confidential

Network Support

Responsibilities:

• Installed and configured Novell 5.0 onto a server being used for back up.
• Assisted company with software licensing issues and organization of software and hardware by entering the information into a software program called Track-it.
• Assisted the Systems Administrator in support of the desktop PC’s, Mac’s and server issues.
• Assisted the Systems Administrator with configuration of Citrix-Terminal server.

Confidential

Systems Support

Responsibilities:

• Reconfigured a room of 6 servers for new rack installation.
• Assisted with computer software and hardware problems as needed.
• Helped determine hardware problems with AS/400 platform.
• Worked with Vantage and Progress a parts ordering software.
• Worked with DIS an Accounting Program that ran off the AS/400 platform.
• Install Windows 2000 on a network of approx. 35 nodes.
• Worked with 3Com Hubs and Cisco Switches in trouble shooting connections.

Confidential

Data Center Support

Responsibilities:

• Monitored server operations and helped to build and install servers.
• Supported a Compaq Server environment running Windows NT, Novell 4.11, 5.0 and Windows 95 on backend desktops.
• Monitor through Compaq insight manager and SQL Manager Oracle, Siebel, and Access Database Processes, Server integrity and connectivity.
• Worked with HP-UX and Hummingbird.
• Windows Server 2000