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System Engineer (it Infrastructure Support) Resume

Cary, NC

JOB OBJECTIVE:

To secure a Desktop Support / System Engineer position with a growing organization where my Microsoft, technical aptitude and problem solving ability will enhance technical support and benefits operational efficiencies.

SUMMARY:

  • Over Eight Years of Extensive Technical Experience in IT support industry
  • Hands on experience on Microsoft Windows 2000/2003/2008 , Windows 7/ Vista / XP.
  • Experience on handling HP, Dell laptops/PCs (BIOS update, OS installation, PC repair)
  • MS Office XP / (Word, excel, PowerPoint, Outlook)
  • LAN, WAN (cabling, patching, firewall configuration)
  • Active Directory, Remote Desktop, DHCP, DNS, VPN (PPTP, Sonicwall, FortiCient, OpenVPN)
  • Helpdesk Customer Service (Remote L2 / L3 Support, onsite support, Ticket Management)
  • Experience installing and configuring equipment ( printer, scanner, barcode, Wi - Fi router)
  • Experience upgrading software and performing maintenance (Windows XP migration to Windows 7, antivirus updates, Microsoft service pack deployment, Hardware Firmware / driver update)
  • Data Backup Management ( Application Server / Database Server / User Data)
  • Entry level experience of Cloud Computing, Desktop virtualization( Amazon Cloud & Rackspace)
  • Highly skilled in providing support and monitoring a business's core IT resources
  • In depth knowledge of providing troubleshooting services for both software and hardware issues
  • Able to develop and maintain system and security documentation
  • Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality
  • Proficient in driving improvements in technology and relates procedures
  • Ability to work with network providers to determine and resolve infrastructure issues.

KEY SKILLS & STRENGTHS:

  • Expertise in Windows Operating System
  • Good knowledge of MS Office products
  • Exceptional knowledge of basic networking protocols
  • Uunderstanding of Linux operating systems
  • Remote Desktop tool (TeamViewer, LogMeIn, GotoAssist, VNC, MS Terminal Service)
  • Ticketing system (Remedy, Sysaid, HEAT, Whizible SEM)
  • Monitoring Tools (Solarwind, Eventsentry)
  • Scripting (Batch script, Shell Script)
  • Good communication skills
  • Ability to take initiative
  • Multi-tasking
  • Efficient problem solving
  • Oriented towards customer service

WORK HISTORY:

Confidential, Cary, NC

System Engineer (IT Infrastructure Support)

Responsibilities:

  • Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals.
  • Troubleshoot and resolve computer issues when contacted by clients by providing both on-site and remote support.
  • Maintaining software applications, operating systems and regular maintenance
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
  • Complete time logs in Change Management Log within 48 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers
  • Any other duties as assigned by management

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