SUMMARY:

• 11 years of experience in IT and in teh areas of Enterprise Network Management,
• 7 years of domain experience in providing solutions around IT infrastructure management using Confidential Technologies Enterprise Management System in terms of implementation, solution design & project management of EMS projects,
• Proficient in Designing and implementing solutions wif Confidential Service Assurance tools,
• Worked extensively wif EMS products from Confidential like Confidential APM, Wily Introscope, CEM, Ehealth, Spectrum and NetQOS,
• Plan, develop, review and implement an Enterprise Management System,
• Experience in Project Management and Technical project delivery,
• Worked closely wif Sales team for Interacting, discussing & consulting wif teh clients & prospects to understand their requirements and propose a suitable product / solution or services for them,
• Continuous interaction wif Enterprise Management Tool vendor/OEM for product evaluations, technical's, POC, Client demonstration and Support etc.

TECHNICAL SKILLS:

Confidential APM Wily Introscope, Confidential Wily CEM, WTG, HP SitescopeConfidential Ehealth, Confidential System Edge, Confidential Spectrum, Service Operation Insight (SOI), VAIMNetQOS RA, NPC, UCMWorking knowledge of VMware, Linux and scripting and databases SQL, Oracle, Weblogic, Jboss, Tomcat, IBM Websphere, Webshpere MQ, Sunone/Glassfish

PROFESSIONAL EXPERIENCE:

Senior Consultant,

Confidential,USA,

Responsibilities:

• Design solution for new customers by meeting their monitoring requirements,
• Understanding customer requirements and proposing suitable products/ tools.
• Demonstrating teh solution to prospective customers by setting up POC.
• Create Solution Design, Architecture and Specification documents,
• Implementation of Confidential Service Assurance Tools, Confidential APM Wily, Spectrum, SOI, Ehealth and NetQOS,
• Integrate SOI wif Wily, Spectrum, Ehealth and NetQOS NPC,

Confidential,

Responsibilities:

• Onboard Nstar network devices into existing spectrum,
• Implement SOI and integrate wif Nimsoft, ServiceDesk, Spectrum, VCenter, HP, SCOM,
• Implement NFA and PM,

Confidential, Chicago, IL,

Responsibilities:

• Setup monitoring for Top 40 applications in APM,
• Build Dashboards for Application performance and availability, setup alerts to critical issues.
• Maintain teh APM infrastructure up and running, fine tuning performance,
• Install and configure EPagents for monitoring server resources,
• Upgrade Java agents from 9.0.6 version to 9.5.1,

Confidential, US,

Responsibilities:

• Install and configure Confidential Spectrum and Confidential Ehealth in Raleigh Data center,
• Install and configure Confidential Spectrum Secure Domain connector and Ehealth remote pollers in Bluecross Blueshield data center.
• Migrate existing monitoring capabilities of HP Openview to Confidential Spectrum and Ehealth,
• Integrate Confidential Spectrum wif other systems like SOI, APM, Tivoli,

Confidential, Baltimore, US,

Responsibilities:

• Upgrade APM monitoring infrastructure from version 9.0.5 to 9.1.1 which involves upgrading MOM, APM database(Postgres), 4 Collectors, 3 TIM’s and Java agents,
• Administration, maintenance and support of Confidential Wily APM,
• Installation of agents on WebSphere, Sun One and other application servers along wif EPAgents and PowerPacks for Webservers, PP for Oracle database, and Remote platform monitor agents for zlinux.
• Creation of Metric Grouping, Alerts and Dashboards for various application owners,
• Instrumentation, development of custom PBDs for monitoring classes as required by development team,
• Problem Diagnosis, Application fine tuning, troubleshooting, halping development and QA teams to identify bottlenecks while load testing.
• Integrate SOI and Wily,

Confidential, USA,

Responsibilities:

• Perform a review of teh FAVES Network Management architecture, operational parameters and specifications,
• Identify any critical gaps in work effort or architecture for meeting intended solution parameters for short and long term delivery of Network management capabilities,
• Worked wif GDIT team to implement Confidential Spectrum, Ehealth and NetQOS RA and UCM,
• Identify and recommend real - time changes and activities that improve overall result and/or improve alignment wif teh long term evolution strategy for FAVES NM.
• Provide post implementation support as requested by GDIT engineering,

Senior System Designer,

Confidential,

Responsibilities:

• Interact wif Clients and internal teams in order to understand new requirements and to map teh functional requirements wif teh existing/upcoming monitoring tools available and hence contribute towards data center consolidation,
• Management, maintenance, and implementation of monitoring solutions, specifically teh Confidential products Wily APM (Introscope and CEM), NetQoS, and Spectrum Service Assurance,
• Resolve issues by coordinating wif Confidential Support and Internal teams,
• Install and configure teh Enterprise Manager Collectors, MOM, and associated components,
• Install and configure Wily CEM TIM appliance, configure Port mirroring,
• Install Wily agents for Weblogic, Jboss and .Net,
• Create and Maintain dashboards, metric groupings, and alarm thresholds,
• Build and maintain business process and transaction categorization hierarchies,
• Conduct business transaction recording and Transaction threshold editing in CEM,
• Participation in Disaster Recovery infrastructure planning, building, and testing,
• Management and maintenance of additional monitoring solutions such as Confidential Spectrum, eHealth, NetQOS Report Analyzer, NSM, and HP Sitescope,

Environment: Confidential Ehealth, Spectrum, Wily, CEM, WTG, HP Sitescope, Windows, Linux, VMware

Confidential,

Responsibilities:

• Successful delivery of assigned projects, on schedule, and in accordance wif teh established scope of work and clients’ satisfaction.
• Responds to clients’ need by providing TEMPeffective and alternatives solutions for their business needs.
• Processes problems into new solutions and opportunities.
• Manages and monitors engineering resources of each project.
• Provides professional input and advice regarding technology solutions for customer satisfaction, operations, sales, and other business units.
• Regular reports to management as well as to clients regarding project status
• Project solution planning and leading an implementation team
• Responding to teh RFIs/RFPs from teh customers, mapping tools wif teh functional requirements
• Recommend new Tools for implementation based on requirement analysis.
• Interact wif OEM for product evaluations, technical's etc
• ONGC - intends to build a NOC in order to monitor and manage its entire infrastructure from one central location. dis includes implementation of Confidential Ehealth, Spectrum, Wily Introscope, CEM and Netqos in line wif ITIL best practices. ONGC has multi-tier J2EE and .NET applications running which they want to monitor using Wily.
• Understand Customer requirements, map teh tool functionality wif ITIL processes
• Give Presentations to customer how teh solution would work.
• Design Solution overview and detail design documents
• Interact wif customer and respond to queries and co-ordinate to get teh solution approved.
• Implemented Wily APM 9, installed and configured EM Collectors and Manager, configured TIM boxes
• Deployed Wily agents for Sunone, Jboss application servers to get teh insight into application performance monitoring.
• Create and maintain Dashboards, Metric grouping, Alerts.
• Build business process and Record transactions, edit teh thresholds for transactions.
• Integration (Spectrum, NSM and Service desk)

Environment: Confidential Ehealth 6.2, Spectrum9.2, Wily, Windows 2008/2003.

HCL Jaipur Development Center,

Confidential,

Responsibilities:

• Understand Customer requirements, attend meetings wif customer
• Conducted a POC at customer site in Jaipur
• Installed and Configured Wily EM, Agent and workstation.
• Installed Wily CEM and configured TIM and TESS
• Demonstrated teh tools functionalities and capabilities
• Create Dashboards, Alerts, metric groupings in Introscope Workstation
• Build business process and record transaction, set thresholds for transaction in CEM

Environment: Confidential Wily Introscope 8.1 and CEM 4.5, MS Windows 2003.

Airports Authority,

Confidential,

Responsibilities:

• To make Project plan for implementation and solution design document.
• Implemented Spectrum, Ehealth and integrate all modules making teh NSM portal as MOM.
• Implemented Wily CEM,
• Configured Service manager and SLA’s
• Configured Network Configuration Manager
• Configured Global collections wif security strings to give users view of their own region.
• Configured Alarm Notification
• Integrated Ehealth and Spectrum
• To provide support and to on site engineers.
• To give presentation / demonstrate product functionalities (post implementation) to higher management

Environment: Confidential Ehealth 6.1, Spectrum 9.1, Wily Introscope, CEM MS Windows 2003

Confidential,

Responsibilities:

• To understand customer requirements, attend meetings wif PNB officials
• POC for Wily and Spectrum was done
• Implemented teh eHealth for efficient management of network, Configured Live Exception Profiles and notification rules for proactive monitoring, Created custom reports for Availability and Bandwidth etc using Report Center. Implemented Service Availability for Http, ADS, POP3 and SMTP services.
• Discovered all network devices, create monitoring profiles, groups, users etc
• Implemented Spectrum in Distributed mode wif 4 spectrum servers and 1 one click
• Configured Network Configuration Manager
• Configured Global collections wif security strings to give users view of their own region.
• Configured Alarm Notification and event rules
• Integrated Ehealth and Spectrum and Service desk
• Implemented NSM r11.2 for server performance monitoring of 20 Solaris servers. Servers are monitored for CPU, Memory, Disk utilization and Processes, Log monitoring.

Environment: Confidential Ehealth 6.0, Spectrum 9.0, NSM r11.2, MS Windows 2003

System Administrator,

Confidential,

Responsibilities:

• Administration and Maintenance of Servers (AD, Email etc), Routers and Switches.
• Administration and Maintenance of EPABX, Auto Dialer and CRM software.
• Coordination wif teh vendors and service providers to resolve teh issues and achieve maximum uptime of networks /servers/systems.
• Maintain teh databases and generate reports required by various teams/departments.
• Develop new application / scripts required to setup new campaigns in teh CRM. To validate teh data processing procedure, accuracy of data captured.
• To analyze teh systems / procedures to determine if desired goals are met.
• Report to management and provide technical advice on improving teh efficiency of processes / systems.
• To provide to new employees and co-ordinate wif internal team.
• Monitor teh server / network performance using monitoring tools

Solitar Systems,

Confidential,

Responsibilities:

• Dialer and CRM Operations
• Maintaining databases, creating reports
• Create scripts for new clients / campaigns to be loaded on CRM and dialer