SUMMARY

• Dedicated IT professional with over 3 years experience.
• Prior to the IT field me developed customer service acumen, increasing my responsibilities in various roles along my career path.
• me has provided halpdesk and desktop support in both a remote environment and onsite for clients.
• me has extensive experience in a Windows environment escalating the issues appropriately and taking the initiative to troubleshoot complex problems on my own.
• Most recently me provided installation and set - up of new Confidential servers and all networking cables and equipment, understand hardware as well as software installation.

CORE COMPETENCIES

Help Desk Best Practices Record Retention IT Ticket Workflow Monitoring Code Verification Job Status

System Integration Batch Reporting Reporting Logistics Automation Server Log Recovery & Backup base Management Procedure Archiving Beta Testing

Outlook Blackberry Macintosh

Performance Analysis MS Office Server Administration

TECHNICAL SKILLS

• AS400,
• Mac OS 7.1+,
• Mac OS X+,
• Windows 9x,
• Windows ME,
• Windows NT 4.0,
• Windows 2000,
• Windows XP,
• Windows Vista,
• Windows 7,
• Active Directory,
• Ad-Aware,
• VPN, Dos FTP,
• Flash,
• Internet Explorer 3.0+,
• Lotus Notes,
• Mac Mail,
• McAfee AV,
• McAfee SafeBoot,
• Mozilla Firefox,
• MS Office,
• MSMail,
• Net Meeting,
• Netscape 3.0+,
• Norton Suite,
• Outlook 95+,
• Outlook Express 4.0+,
• Sharepoint/Infopath.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Assisted in moving computer network.
• Assisted in packing computer network for movers.
• Assisted in packing up desktop and laptop computer to be moved.
• Assisted in tiring down old server racks and cables.
• Installed new network racks and cables at new office site.
• Installed and setup desktop computers and the new office site.
• Verified computers and network servers are up and running.
• Assisted in the 2-way radios are installed correctly.

Confidential, Westminster, CO

Responsibilities:

• Various Warehouse positions.
• Shipping and Receiving.
• Various Contract positions.

Confidential, Broomfield, CO

Responsibilities:

• Eliminated duplicative back-up procedures reducing completion time by 50%
• Provided customer service to internal clients by trouble shooting all computer equipment. Pushed out and installed new software.
• Performed Security resets on users’ accounts within NT, Mainframe and UNIX systems
• Support multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell Support multiple applications including MS Office 97, 2000, XP and 2003, Adobe Support Microsoft Server NT 4.0 and 2000.
• Communicated day-to-day trends, problems and requests to the Help Desk Supervisor and assisted in initiating the appropriate level of escalation and setting of priorities.
• Supported Blackberry,VPN, Outlook, Exchange on devices and mobile applications.

Confidential, Broomfield, CO

Responsibilities:

• Provided installation and set-up of new Confidential servers routing networking cables and placing equipment in cabinets.
• Ran new client network cables. Installed new T1 connections on network machines.
• Set-up and installed server and network equipment in the server racks in the Confidential center. Ran and installed cable.
• TV equipment and designed cable TV cables to adhere to professional standards.

Confidential, Westminster, CO

Responsibilities:

• Provided customer service to internal clients by trouble shooting all computer equipment.
• Pushed out and installed new software. Performed security resets on user accounts within NT, Mainframe and UNIX systems.
• Supported multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell.
• Supported multiple applications including MS Office 97, 2000, XP and 2003, Adobe Support Microsoft Server NT 4.0 and 2000.
• Communicated day-to-day trends, problems and requests to the Help Desk Supervisor and assists in initiating the appropriate level of escalation and setting of priorities.
• Provided Support for Blackberry, VPN, Outlook, Exchange.

Confidential, Gloden, CO

Responsibilities:

• Help Desk Analyst for Stores / Computer Helpdesk Tech for Confidential Office
• Provided customer service to internal clients by trouble shooting all computer equipment, Front counter
• POS, KDS equipment, printers and music system, repairs damaged computers and hard drives.
• Formatted new hard drives and added necessary software and maintain back office computer equipment in our lab.

Confidential, Denver, CO

Responsibilities:

• Incoming calls from Dish Network customers.
• Trouble shoot satellite equipment over the phone.
• Inside sales.
• Resolved Billing issues.
• Programing and channel issues and sold programing.

Confidential, Denver, CO

Responsibilities:

• Expedited incoming and outgoing Packages through UPS and Confidential .
• Responsible for delivering and picking up all mail for associates. Ensure the facility as a whole was well maintained.
• Continually provided back-up for the receptionist function.
• Stocking and ordering supplies required for operations.

Confidential, Arvada, CO

Responsibilities:

• Deliver across the enterprise networks and nodes on various drives.
• Maintained detailed records on clinical studies.
• Tracked down missing information for lab reports through Confidential mining.
• Responsible for Confidential storage of lab reports on CD and backup.
• Ensured lab reports where distributed on time.

Confidential, Denver, CO

Responsibilities:

• Created test Confidential and analyzed high-speed wireless transmissions over the Confidential Wireless Network.
• Over thirty tests were conducted daily at predetermined geographical points throughout the Denver
• Metro Area. A Global Positioning Device was used to map exact locations of tests performed.