CSB Engineer Resume Baltimore, MD - Hire IT People

SKILLS PROFILE:

EMPLOYMENT HISTORY

CSB Engineer

Confidential, Baltimore, MD

Responsibilities:

Analyzed, troubleshoot, and repaired computer systems, hardware, and peripherals
Documented, maintained, and upgraded/replaced hardware and software systems
Placed outbound calls to customer to follow - up on service
Travelled to customer locations for replacement/repair

Service/Warehouse Technician

Confidential, Owings Mills, MD

Responsibilities:

Research Associate

Confidential, Columbia, MD

Responsibilities:

Customer Service Representative

Confidential, Owings Mills, MD

Responsibilities:

Directory Assistance Lead Operator

Confidential, Woodlawn, MD

Responsibilities:

Handled directory and enhanced directory assistance calls for wireless providers, provided movie listings, restaurant reservations, and driving directions
Trained newly hired staff in Directory Assistance Operator processes
Conducted real-time phone monitoring and coaching to operators to maintain required service levels