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Csb Engineer Resume

Baltimore, MD

SKILLS PROFILE:

  • Subject Matter Expert on Windows Operating Systems
  • Advanced knowledge of Microsoft Office Package
  • Database Development (Microsoft SQL Server 2008)
  • Microsoft Desktop Operating Systems (Microsoft Windows 8)
  • Microsoft Network Operating Systems I & II (Microsoft Server 2008)
  • Linux Administration (CentOS, Fedora, Red Hat)
  • WAN Technology and Application Systems (Packet Tracer, Microsoft Visio)
  • Computer Programming (Python & Raptor)
  • Information Security Systems (VMware Player)
  • HP DesignJet and LaserJet printers
  • HP desktop and laptop hardware

EMPLOYMENT HISTORY

CSB Engineer

Confidential, Baltimore, MD

Responsibilities:

  • Analyzed, troubleshoot, and repaired computer systems, hardware, and peripherals
  • Documented, maintained, and upgraded/replaced hardware and software systems
  • Placed outbound calls to customer to follow - up on service
  • Travelled to customer locations for replacement/repair

Service/Warehouse Technician

Confidential, Owings Mills, MD

Responsibilities:

  • Issued satellite equipment to customers
  • Installed customer equipment
  • Travelled to customer locations for installation and troubleshooting

Research Associate

Confidential, Columbia, MD

Responsibilities:

  • Conducted telephone surveys for research of radio ratings
  • Collected consumer responses and accurately recorded data
  • Utilized electronic interviewing systems

Customer Service Representative

Confidential, Owings Mills, MD

Responsibilities:

  • Researched availability of raw material stock
  • Expedited customer requests for sales orders
  • Initiated write-ups of returned items

Directory Assistance Lead Operator

Confidential, Woodlawn, MD

Responsibilities:

  • Handled directory and enhanced directory assistance calls for wireless providers, provided movie listings, restaurant reservations, and driving directions
  • Trained newly hired staff in Directory Assistance Operator processes
  • Conducted real-time phone monitoring and coaching to operators to maintain required service levels

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