- To work in a challenging and a very dynamic work environment, where in I would get an opportunity to explore my interests and place myself against different hurdles and add value to myself and the company I represent. Determined to succeed, Responsible and self - less as displayed by 2 years of volunteer service at own expense.
- Job Profile Includes Handling Technical support calls and Emails from Customer Service Managers located in the Dundee and Cardiff call centers.
- Resetting LAN Passwords through Active Directory
- Password resets for 21 different applications or tools used by Customer Service Managers.
- Granting/Modifying/Removing access for the various applications used by the Customer Service Managers
- Troubleshooting basic computer related issues using the Unicenter Remote Control tool through Citrix client.
- Escalating the issues that are out of our Scope of Support, System Issues and Tool Outages by raising tickets using the ICCM tool.
- Dealing with issues related to Tesco.com Grocery site like Payment card issue, customers login issues and delivery slots.
- Adding or updating customer s addresses, Cancelling customer accounts, Cancelling Grocery Orders.
- Fixing technical Issues with Customer s grocery accounts.
Technical Support Associate
- Hardware troubleshooting for desktops, portables and wireless
- Technical knowledge of all the working of the hardware of dell Computers.
- Familiar with PC Hardware and Software troubleshooting.
- Operating System installation & Troubleshooting under WinXP Pro, WinXP
- Home, Windows Vista Home Basic, Home Premium, Win 7.
- Familiar with basic Network troubleshooting under XP / Vista / Win 7.
- Familiar with troubleshooting issues related to Dell and non Dell branded Desktops notebooks,
- Printers, Wired/wireless LAN/WAN, Virus and data backup.
Customer Support Officer
- Training in Voice & Communication Skills.
- Training in American Accent.
- Training in Salesmanship.