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Systems Engineer Resume

OBJECTIVE:

  • To work in a challenging and a very dynamic work environment, where in I would get an opportunity to explore my interests and place myself against different hurdles and add value to myself and the company I represent. Determined to succeed, Responsible and self - less as displayed by 2 years of volunteer service at own expense.

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

  • Job Profile Includes Handling Technical support calls and Emails from Customer Service Managers located in the Dundee and Cardiff call centers.
  • Resetting LAN Passwords through Active Directory
  • Password resets for 21 different applications or tools used by Customer Service Managers.
  • Granting/Modifying/Removing access for the various applications used by the Customer Service Managers
  • Troubleshooting basic computer related issues using the Unicenter Remote Control tool through Citrix client.
  • Escalating the issues that are out of our Scope of Support, System Issues and Tool Outages by raising tickets using the ICCM tool.
  • Dealing with issues related to Tesco.com Grocery site like Payment card issue, customers login issues and delivery slots.
  • Adding or updating customer s addresses, Cancelling customer accounts, Cancelling Grocery Orders.
  • Fixing technical Issues with Customer s grocery accounts.

Confidential

Technical Support Associate

Responsibilities:

  • Hardware troubleshooting for desktops, portables and wireless
  • Technical knowledge of all the working of the hardware of dell Computers.
  • Familiar with PC Hardware and Software troubleshooting.
  • Operating System installation & Troubleshooting under WinXP Pro, WinXP
  • Home, Windows Vista Home Basic, Home Premium, Win 7.
  • Familiar with basic Network troubleshooting under XP / Vista / Win 7.
  • Familiar with troubleshooting issues related to Dell and non Dell branded Desktops notebooks,
  • Printers, Wired/wireless LAN/WAN, Virus and data backup.

Confidential

Customer Support Officer

Responsibilities:

  • Training in Voice & Communication Skills.
  • Training in American Accent.
  • Training in Salesmanship.

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