Systems Engineer Resume

OBJECTIVE:

To work in a challenging and a very dynamic work environment, where in I would get an opportunity to explore my interests and place myself against different hurdles and add value to myself and the company I represent. Determined to succeed, Responsible and self - less as displayed by 2 years of volunteer service at own expense.

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

Job Profile Includes Handling Technical support calls and Emails from Customer Service Managers located in the Dundee and Cardiff call centers.
Resetting LAN Passwords through Active Directory
Password resets for 21 different applications or tools used by Customer Service Managers.
Granting/Modifying/Removing access for the various applications used by the Customer Service Managers
Troubleshooting basic computer related issues using the Unicenter Remote Control tool through Citrix client.
Escalating the issues that are out of our Scope of Support, System Issues and Tool Outages by raising tickets using the ICCM tool.
Dealing with issues related to Tesco.com Grocery site like Payment card issue, customers login issues and delivery slots.
Adding or updating customer s addresses, Cancelling customer accounts, Cancelling Grocery Orders.
Fixing technical Issues with Customer s grocery accounts.

Confidential

Technical Support Associate

Responsibilities:

Hardware troubleshooting for desktops, portables and wireless
Technical knowledge of all the working of the hardware of dell Computers.
Familiar with PC Hardware and Software troubleshooting.
Operating System installation & Troubleshooting under WinXP Pro, WinXP
Home, Windows Vista Home Basic, Home Premium, Win 7.
Familiar with basic Network troubleshooting under XP / Vista / Win 7.
Familiar with troubleshooting issues related to Dell and non Dell branded Desktops notebooks,
Printers, Wired/wireless LAN/WAN, Virus and data backup.

Confidential

Customer Support Officer

Responsibilities: