SUMMARY:

• Results driven individual with experience working with people and projects in various fields.
• Highly creative, organized and detail oriented, with the ability to manage multiple tasks in a fast paced environment.
• 5 years of system administrator experience and business system analysis skills
• 4 years of escalation support and systems administration experience with IBM Maximo Software Products version 6 or 7
• Experienced in Maximo business solutions with strong knowledge in Maximo versions 4.1, 5.2, 6.27.1
• Experienced in enterprise asset and work management processes
• Experienced in application support / user help desks
• Skilled in MS Access, SQL and ODBC applications
• Experienced in installations and configurations of Maximo 6.x
• Actuate iServer Administrations and installations
• BEA WebLogic installations and configurations and administration
• Performed 4Maximo application upgrades for versions 5.2 and 6.2
• Knowledgeable in Maximo Data Loader(MDL), Generic Data Loader (GDL), and Data Migration by scripting (SQL, PL/SQL)
• Knowledgeable in Clustered Application environment running on 2 app servers with a total of 8 JVMs (Java Virtual Machines)

SKILLS AND TECHNOLOGIES:

• Microsoft Dynamics Great Plains
• Microsoft Dynamics CRM
• Microsoft SQL Express 2005, 2008
• Microsoft Active Directory
• Microsoft Terminal Server
• Bomgar Remote Access
• Microsoft Exchange
• Juniper Firewalls
• Proxy Server Configuration
• Microsoft Office Products(Word, Excel, Access, Powerpoint, Visio)
• Nortel Systems

PROFESSIONAL EXPERIENCE:

Confidential

Maximo Administrator/Developer

Responsibilities:

• Installing complete Maximo systems
• Carrying out Maximo data migrations
• Troubleshooting Maximo faults in installation and migration
• Customizing Maximo applications, fields, screens, and database using built - in tools
• Configuring Maximo using built in tools
• Carrying out Maximo upgrades
• Provide production outage incident reviews, administration of ITSM based work orders and tickets, and reporting of application availability metrics on a weekly basis.
• Create and track development and engineering issues with Release Management teams to fixes into production environment.
• Troubleshooting of production issues impacting various platforms and provide updates of status for resolution.
• Enhancement of system and application level monitoring .
• Configured ITIL based incident and change management systems such as Remedy ITSM, Clear Quest Rationale and Maximo
• Gathering and reporting system performance metrics
• Created less complex scripts in Vbscript, Perl, and Korn in Unix based systems running in AIX
• Oracle PL/SQL Stored Procedure development
• Oracle Triggers
• Maximo module functionality i.e. Asset Management, Work Management, Supply Chain Management, Data conversion and Migration, and Actuate Reporting
• BEA Administration
• ACTUATE server Administration
• ACTUATE Report deployment
• APACHE Load Balancer, DB Config, Application Definition, Domain Creation and Assignment
• Workflow Definition, Development, and Management
• LDAP Management
• Security Definition and Management
• Action Menu Configurations, Presentation Configurations
• User Role Definitions
• Cloned Applications Configurations and Development

Confidential

Maximo Administrator/Technical Support

Responsibilities:

• Installation and Administration of Actuate iServer
• Oracle PL/SQL Stored Procedure and Oracle Triggers Development
• Maximo module functionality i.e. Asset Management, Work Management, Supply Chain Management, Data conversion and Migration, and Actuate Reporting
• Websphere and BEA Administration
• Actuate server Administration, and Actuate Report deployment
• Database Configuration, Application Definition, Domain Creation and Assignment
• Workflow Definition, Development, and Management
• Security Definition and Management on both instances of 6.2 and 7.1
• Action Menu Configurations, Presentation Configurations
• Cloned Applications Configurations and Development
• Leading a team of developers and local support staff on upgrading from Maximo 4.1.1 to Maximo 6.2, Oracle 10g
• Performing Enhancement of Maximo 6.2 on multiple environments - development/ testing/ / production and staging environments
• Perform configurations and development of Maximo 6.2 objects, attributes, presentations
• Development of Field Control, Field Security, Dynamic Value Lists, Crossover Domains, Table Domains, ALN Domains
• Development of custom applications and configuring applications to work on consolidated database environment
• Responsible for conversion and data cleansing activities in conversions from Legacy systems to ERP/Maximo.
• Responsible for data analysis of master data and translations to identify data cleansing required during conversion.
• Correcting, or causing to be corrected, entries that do not meet business rules
• Analyzing MAXIMO database to determine various trends as requested by PBMO Managers
• Assist in verifying PM program in MAXIMO
• Assist in developing a symptom-cause-fix database for Maximo
• Creating Projects in MAXIMO
• Creating Work Orders in MAXIMO
• Creating Purchase Requisition(s) in Maximo
• Running Required Reports using Maximo
• Creating Purchase Orders in Maximo
• Create PMs and Purchase Orders in MAXIMO
• Receiving and Closing Purchase Orders in MAXIMO
• Create Reports, charts and graphs in Crystal Reports software of information from MAXIMO
• Create Metrics using Crystal Reports of information from MAXIMO
• Analyze Metrics to determine areas that need improvement at the Pentagon Building Management Office.
• Participate as member of the MAXIMO Core Team to represent the needs of the BPAs.
• Participate in testing to upgrade MAXIMO software to ensure the needs of the BPAs are met with the new software.
• Train new and current employees and contractors on MAXIMO
• Troubleshoot problems with MAXIMO
• Architect the test harnesses and lead the development of all test automation programs
• Design, develop and document the technical and functional test scripts.
• Design, develop and execute load test scripts using Loadrunner testing and stress tool
• Identify coding and development issues, enter them into a defect tracking system and resolve the issue with the development team.
• Provide reports, recommendations, or alternatives that address existing and potential trouble areas in existing and in-progress projects
• Communicate test progress and results to system stakeholders.
• Recommend improvement of applications to programmers and software developers or engineers.
• Recommend approval on programs that passed the test.
• Document the development process and provide regular updates to management.

Confidential

Technical Support

Responsibilities:

• Implemented Microsoft Active Directory for central login and access to resources.
• Implemented security solutions including Juniper firewall Technologies to protect business from infiltration and Webtitan proxy server to increase productivity of employees.
• Lead team in implementing Microsoft Dynamics CRM for collective customer record keeping. Initiated end user and documentation for CRM and support administrators.
• Developed staging and eventually production environment for Web production servers. Created virtual environments in VMWare ESX that mirror production environment for development testing. Created development processes for implementing new technologies for developers.
• Maintained and customized Nortel BCM Phone system. Supported 100 end-users.
• Created and maintained VPNs for remote sales staff between Cisco, Netgear and Juniper firewalls.
• Developed Windows Embedded OS for handheld devices utilized by field engineers.
• Provide first call resolution support to customers calling in. Participated in a problem solving group that investigated frequent customer issues and created solutions. Reviewed incidents in CRM software and determined if issue needed escalation to Field Engineers group.
• Floor walking; assisting fellow technicians in resolving customer issues.
• Participated in the call back team that contacted discouraged customers and resolved there issues to keep them from going to our competition.