TECHNICAL SKILLS:

Operation system: Windows10, Windows8, Windows 7, 2003, 2008, Window Server x64 Standard and Enterprise, Apple OS 9, OS X, Linux Red, Ios4, Citrix Xen Server 7, XenMobile, XenApp 6.5 for Windows Server 2008, XenDesktop7, VMware, Microsoft Azure, AD connect.

Technical: Network Administration Server Design Internet / Intranet Configuration Hardware / Software Maintenance Security Testing / Patching Backup Solution Processing Technical / User Support VBA Solution Provider, XEROX and HP Printer, Adobe Connect, VMware, Hyper - V, Cisco ASA 5510

Software: MS Office 365, MS Exchange online, MS Exchange 2007, 2010, Symantec Enterprise, Trend Micro, Malware Byte version 1.75, CCleaner version 4.03, Backup Exec version 12, Ghost Symantec, Office Suite2007,2010,2013, 2016,MS Access, MSVisio2016, SharePoint 2016 online, SharePoint 2010, Adobe Master collection, Adobe Cloud, File Maker Pro, AutoCAD TAPIT NOVA, Point Set, Opera, Zenprise, MS Authenticator, Duo Authenticator, TeamViewer, Solar Wind, Kasey, Batch, Bash Scripting VBA, VB PHP, HTML

Management: Cost Containment & Budgeting Process Documentation Client / Vendor Relationship Management Research & Analysis Project Management Training & Instruction, Network Security Auditing

WORK EXPERIENCE:

Confidential

IT Network Administrator

Responsibilities:

• Define and administer all aspects of multiple Windows Server 2008 R2 and 2012 R2 Active Directory environments
• Administrated Microsoft Active directory, users, groups, ACL, DNS, DHCP, and ISA servers
• Use PowerShell and VBScripts to perform User and Group management
• Administer MS Office 365 (outlook, Skype for Business SharePoint)
• Performed troubleshooting on Laptop, Printers, Win10, Win7, Mac, Microsoft office application
• Administer Duo Authenticator
• Administer Microsoft Authenticator
• Oversaw network security, managed Trend Micro Anti- Virus and used scanning tools to fix Network vulnerabilities
• Configured LAN/WAN, VPN, Switches, Cisco Routers, and Cisco PIX/ASA Firewalls
• Monitor Network and Servers with Solar Wind Applications
• Remote support User via TeamViewer
• Administer iPhone, Android and Windows phones
• Administer VOIP
• GP SQL Servers 2012
• Administer Kasey to monitor Windows update
• Manage the IT inventory (Laptop, Printer, Routers )

Confidential

IT Systems Analyst

Responsibilities:

• Administer MS Office365 (outlook, lynch and SharePoint)
• Administer Windows Active Directory and Windows 2008R2 servers
• Administer Microsoft Exchange server 2007 and perform troubleshooting on Microsoft Outlook, Outlook Web access, and mobile access issues; configured
• Performed troubleshooting on desktops, laptops, printers, Win 7, Mac, Microsoft office, and application problems
• Administrated Microsoft Active directory, users, groups, ACL, DNS, DHCP, and ISA servers
• Oversaw network security, managed Symantec Enterprise Anti-Virus, and used scanning tools to fix Network vulnerabilities
• Performed troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties
• Printer Server Windows Server 2008 x64 Standard
• Administer Xen Mobile for iPhone, iPad via enterprise server Citrix 6.2.0 and perform troubleshooting
• Opera Database SQL servers
• Administrated Mitel VOIP system
• Set up and Configure VOIP Phone

Confidential

Network and Systems Administrator

Responsibilities:

• Configure of Windows servers, DHCP, DNS, NPS, Certificate, IIS, and print servers; patch and monitor of physical and virtual servers
• Create and apply various group policy objects (GPOs) to manage domain servers and workstations
• Monitor of network and application environments and generate reports related to system capacity and utilization
• Manage all systems backup and recovery of physical/virtual servers, SQL servers and Exchange server using Backup Exec 2010 for physical and virtual machines; provide VM backup and recovery utilizing Dell Compel lent Replays, Replay Manager, and VMware Data Recovery Appliance
• Resolve all servers, network, printers, VOIP, Win XP, Win 7, Mac, desktops, and laptops in a timely manner
• Design, configure, and deploy wireless network using Cisco 526 Wireless Express Mobility Controller, Cisco access points, and Microsoft Windows 2008 R2 NPS server
• Designed, applied, and maintained IT and security policies
• Manage Migration MS Exchange 2007 mailboxes to Office 365 deployed users mailboxes via PowerShell with Vendor Liftoff
• Designed, applied, and maintained SharePoint and security policies
• Converted PBX to VOIP with Mitel Engineers
• Supervised two engineers and contacted with Liftoff and Mitel vendors to avoid service interruption
• Configured LAN/WAN, VPN, Switches, Cisco Routers, and Cisco PIX/ASA Firewalls
• Maintained and supported data center hardware, servers, RAID5, HP desktops, printers, laptops, and all peripherals
• Train 2 Helpdesk Support Technician
• Manager Helpdesk Tickets via Zen desk system

Confidential

System Administrator

Responsibilities:

• Performed troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties
• Provided end-users support to all desktops, Laptops and Printers
• Handled all server installation, configuration, backup, and data center operation
• Investigated user problems, identified source, determined possible solutions, tested, and implemented solution
• Deployed Windows images using Windows Deployment services, Sysprep, and Norton Ghost
• Administer Microsoft Exchange server 2007 and perform troubleshooting on Microsoft Outlook, Outlook Web access, and mobile access issues
• Administer Windows Active Directory

Confidential

System Administrator

Responsibilities:

• Performed troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties
• Provided end-users support to all desktops, Laptops and Printers
• Handled all server installation, configuration, backup, and data center operation
• Investigated user problems, identified source, determined possible solutions, tested, and implemented solution
• Deployed Windows images using Windows Deployment services, Sysprep, and Norton Ghost
• Administer Microsoft Exchange server 2007 and perform troubleshooting on Microsoft Outlook, Outlook Web access, and mobile access issues
• Administer Windows Active Directory
• Helpdesk Tie2
• Set up Conference Room AV thru Adobe Connect
• Configure Smart Blackberry via Blackberry Server
• Oversee entire Dell environmental Desktop/Laptop and peripherals
• Record and maintain inventory of hardware, software and licensing

Confidential

Helpdesk

Responsibilities:

• Deployed Windows images using Windows Deployment services, Sysprep, and Norton Ghost
• Set up Conference Room AV
• Provided end-users support to all desktops, Laptops and Printers
• Resolved 20 tickets daily
• Installed more than 100 Desktops and Laptops
• Assist in system wide Backups
• Prepared retired equipment for proper removal from Government Inventory
• Disposal of hard drives and memory to coincide with OMB guidelines