Order Support Representative - Operations Resume PLANO, TX - Hire IT People

EXPERIENCE:

Confidential, PLANO, TX

Order Support Representative - Operations

Responsibilities:

Manage day to day service for clients, partners and internal sales team.
Research and propose functional mobility solutions to customers and promotes the sales of additional products.
Provide information to customers on devices and mobility products to assigned customer.
Enter activation orders and suspend, troubleshooting and cancel service.
Follow-up with answer regarding products pricing availability, returns and inventory equipment.
Ensure all service level agreements are consistently met or exceeded.
Follow up with existing customers regarding service dissatisfaction and resolve issues.
Work with carriers on behalf of the customer.
Process porting and transfer of liability for customer.
Move, add and changes on cell phone lines.
Resolve customer satisfaction issues through proper escalation path.
Assist team with workflow throughout the day to ensure all clients requirements is met.
Resolve escalated trouble tickets and issues.

Confidential, DALLAS, TX

Telecom Analyst

Responsibilities:

Respond to all Confidential problems, and then work with vendors to resolve.
Coordinate and execute any service orders, changes and maintenance on Confidential systems.
Coordinate with managers with equipment upgrades and inventory of equipment.
Coordinate, review and perform all moves, add and changes.
Perform the systems programming and cross-connect wiring for new employees.
Replace phones, handsets, handset cords and order headsets when needed.
Prepare spreadsheet for department restack and/or branch construction or moves.
Provide instructions to branches on how to make changes on their key systems
Provide assistance to employees when problems arise and someone needs help with voicemail, phone features, or general questions about voicemail or phones.
Track monthly expense for each department using a call account reporting system for cost allocation.
Order and delete any circuit and long distance lines, example, POTS, T1, PRI and DS1.
Handle all wireless and smart phones issues, which included ordering, activating, and provision, disconnecting, testing and troubleshooting.
Work closely with accounts payable department for all telecommunications bills.
Act as primary technical resource between vendors and employees.
Resolve escalated trouble tickets

Confidential, PLANO, TX

Accounts Payable/Receivable

Responsibilities:

Post payments to customer’s accounts.
Research names to find the correct account number.
Enter data into company’s database system to create checks, later posted on customer’s accounts.

Confidential, DALLAS, TX

Account Service Representative - Customer Service

Responsibilities:

Primary point of contract for the customer’s invoices maintaining a territory of 20 to 40 accounts.
Establish a productive relationship with the customer in person and on the phone.
Determine customer’s expectation/objectives and learn their business.
Install software and train customers on their specific hardware.
Ensure customers are knowledgeable of and/or utilizing all product features and new product enhancements.
Work with the helpdesk, sales and contract administrators.
Conducts follow-up phone calls and coordinates site visits. Provide reports to executive personnel.

Confidential, DALLAS, TX

Customer Service Representative

Responsibilities:

Answer questions and assist customers on using fax services offered by Confidential .
Responsible for the data entry of new customers, preparing and sending user guide information.