We provide IT Staff Augmentation Services!

Order Support Representative - Operations Resume

Plano, TX

EXPERIENCE:

Confidential, PLANO, TX

Order Support Representative - Operations

Responsibilities:

  • Manage day to day service for clients, partners and internal sales team.
  • Research and propose functional mobility solutions to customers and promotes the sales of additional products.
  • Provide information to customers on devices and mobility products to assigned customer.
  • Enter activation orders and suspend, troubleshooting and cancel service.
  • Follow-up with answer regarding products pricing availability, returns and inventory equipment.
  • Ensure all service level agreements are consistently met or exceeded.
  • Follow up with existing customers regarding service dissatisfaction and resolve issues.
  • Work with carriers on behalf of the customer.
  • Process porting and transfer of liability for customer.
  • Move, add and changes on cell phone lines.
  • Resolve customer satisfaction issues through proper escalation path.
  • Assist team with workflow throughout the day to ensure all clients requirements is met.
  • Resolve escalated trouble tickets and issues.

Confidential, DALLAS, TX

Telecom Analyst

Responsibilities:

  • Respond to all Confidential problems, and then work with vendors to resolve.
  • Coordinate and execute any service orders, changes and maintenance on Confidential systems.
  • Coordinate with managers with equipment upgrades and inventory of equipment.
  • Coordinate, review and perform all moves, add and changes.
  • Perform the systems programming and cross-connect wiring for new employees.
  • Replace phones, handsets, handset cords and order headsets when needed.
  • Prepare spreadsheet for department restack and/or branch construction or moves.
  • Provide instructions to branches on how to make changes on their key systems
  • Provide assistance to employees when problems arise and someone needs help with voicemail, phone features, or general questions about voicemail or phones.
  • Track monthly expense for each department using a call account reporting system for cost allocation.
  • Order and delete any circuit and long distance lines, example, POTS, T1, PRI and DS1.
  • Handle all wireless and smart phones issues, which included ordering, activating, and provision, disconnecting, testing and troubleshooting.
  • Work closely with accounts payable department for all telecommunications bills.
  • Act as primary technical resource between vendors and employees.
  • Resolve escalated trouble tickets

Confidential, PLANO, TX

Accounts Payable/Receivable

Responsibilities:

  • Post payments to customer’s accounts.
  • Research names to find the correct account number.
  • Enter data into company’s database system to create checks, later posted on customer’s accounts.

Confidential, DALLAS, TX

Account Service Representative - Customer Service

Responsibilities:

  • Primary point of contract for the customer’s invoices maintaining a territory of 20 to 40 accounts.
  • Establish a productive relationship with the customer in person and on the phone.
  • Determine customer’s expectation/objectives and learn their business.
  • Install software and train customers on their specific hardware.
  • Ensure customers are knowledgeable of and/or utilizing all product features and new product enhancements.
  • Work with the helpdesk, sales and contract administrators.
  • Conducts follow-up phone calls and coordinates site visits. Provide reports to executive personnel.

Confidential, DALLAS, TX

Customer Service Representative

Responsibilities:

  • Answer questions and assist customers on using fax services offered by Confidential .
  • Responsible for the data entry of new customers, preparing and sending user guide information.

Hire Now