CAREER FOCUS:

I am a PeopleSoft functional/technical professional specializing in projects where I can utilize my proven customer driven approach to deliver a successful business solution.

SUMMARY:

• 7years interfacing with insurance carriers, Open enrollment.
• 8years Experience with PeopleSoft HCM core modules; HR/Payroll of North America, Benefits, ESS, Time and Labor, and Queries.
• Extensive experience with FERS and DC Retirement Plans.
• 8years focused on PeopleSoft software v.8.9 to 9.1.
• 8years performing and supporting PeopleSoft functional unit testing, integrations testing, system testing, and user acceptance testing.
• 3years experience with PeopleSoft Query.
• Experience with Oracle 10g.
• Providing functional consulting services to clients.
• Complete task in an efficient and timely manner.
• Technical communication skills.
• The ability to improve the process of delivering solutions to clients.
• The ability to share suggestions and knowledge capital for optimizations of clients implementations methodology.

PROFESSIONAL EXPERIENCE:

ERP Senior Systems Administrator

Confidential

Responsibilities:

• Post implementation support and issue resolution.
• Reviewed eligibility and calculate retirement benefits for normal and early retirements.
• Rerun retirement calculations of retirees to in corporate new cost of living provision.
• Research employee history for employees currently in Deferred Retirement Plans and enter specific data fields in PeopleSoft.
• Set up terminated employees with vested pension into PeopleSoft.

Retirement Analyst/Calculator

Confidential, Washington, DC

Responsibilities:

• Reviews, analyzes and verifies pension inquiries from DC Police, Firefighter and Teachers’ Plan members.
• Processes retirement applications and verifying accuracy of information by developing and documenting a written chronological order of events in a members work history by requesting, researching, investigating and analyzing pension data.
• Counsels’ employees on retirement - related rules, regulations and requirements; making determinations regarding creditable service, civilian deposits, re-deposits and post-1956 military deposits; and calculating retirement benefits.
• Reviews and processes, death benefits and applications, surviving spouse, QDRO’s, divorce decrees, disability applications and updates members records accordingly.
• Prepare and write appeals based upon Pension Plan rules.
• Perform and/or verify required calculation of: vesting credit, plan service credit, account balance, service breaks, and reconcile benefit payments and payroll deductions.
• Participate in managing the annual benefit processes such as annual enrollment, compliance testing and reporting, and required notifications.
• Work with auditors (internal/external) in examination of benefits plans and cases.
• Experience in, functional testing for PeopleSoft.

Jr. Program Support/Check Processing - Contractor

Confidential, Washington, DC

Responsibilities:

• Processed request for earnings/employment information to Social Security Administration.
• Confirmed eligibility to receive benefits and verifies data for estimates of years of service worked via an in-house Confidential computer line.
• Maintained and followed up on all Confidential safeguard forms that are not signed by the participant in accordance with strict Confidential requirements; that includes secured storage, and ensures that they are authorized and signed by the appropriate department manager.
• Resolved issues with the outside credit bureau; formulating a budget for the service and tracking cost.
• I was responsible for prompt and accurate disposition of approximately 1,000 checks that representatives of deceased payees of debtors mail to the Insurance Operations Department lockbox or to PBGC directly.
• Ensured that checks were deposited, recorded, routed, imaged, and appropriately credited back to the correct persons ledger on PRISM and PLUS.

Data Entry Specialist/HR Benefits - Contractor

Confidential, Falls Church, VA

Responsibilities:

• Processed payroll from time input to check distribution using ADP’s payroll for windows product; processing deductions for employees; responding to employee pay inquiries.
• Processed monthly union dues; calculate pay for new hires, terminations, family medical leave, and personal leave.
• Assisted with quality control report to correct annual enrollment data.

Travel Support Counselor

Confidential, Rosslyn, VA

Responsibilities:

• Travel support counselor for Confidential Travel in an inbound call center.
• Responsible for sorting through vast amounts of information to help make the best travel arrangements in a quick and cost effective manner.
• Sales and preparation of all government, military, and corporate travel arrangements.
• Implemented data processing of new client/customer profiles to clarify and maximize service support.

Travel Support Counselor

Confidential, Washington, DC

Responsibilities:

• Responsible for booking government, corporate, and military travel in an inbound call center.
• Manage frequent flier, unused tickets, and various programs to maximize use and cost savings to the company.
• Responsible for sorting through vast amounts of information to help make the best travel arrangements in a quick and cost effective manner.
• Responsible for weekly reconciliations.
• Composed internal memorandums to provide details of agenda outlines.