SUMMARY:

• To take a challenging role on business operations as Business Analyst and give an efficient solution that will help the organization to achieve the best solution to increase its productivity in market, besides that also providing expertise in handling Infrastructure Set - up and Mobility Solution with complete end to end management.
• A multi-faceted professional with 12 years of experience demonstrating consistent in a senior management capacity primarily accountable for complete IT operations.
• Proven ability in improving operations, enhancing business growth by setting up infrastructures, Business Analyst, project management and service delivery.
• Possesses credibility and personal integrity that leaves lasting impression with corporate decision makers, motivates employees and generates loyalty.

TECHNICAL PURVIEW:

• Mobile Device Management (MDM)
• Enterprise Mobile Applications
• Strong Business Analyst
• Vast Stakeholder Management
• Cloud computing
• Remote desktop applications
• Email solution and web hosting, data mapping,
• Commercial, planning and budgeting skills and more Internet Applications.

EMPLOYMENT DETAILS:

Confidential

Jr. Support Engineer

Responsibilities:

• Build the strategy of Anytime and anywhere access to corporate data for increased effectiveness, leading to enhanced employee satisfaction and productivity
• Ensuring the right initiatives are undertaken and the benefits are being fully realized throughout the enterprise
• Framing information technology strategies to assist with future need and managing the technology resources of the company & establishing a team, imparting orientation &
• Develop, document and maintain complex business models and interact with all departments and participate on business meetings of the organization and explore new ways of opportunities to increase client/customer satisfaction
• Ensuring quality and timeliness of the deliverables and reporting the project’s progress and escalating issues and providing input on the project strategy, policies and major issue resolutions
• Developing new product/ service oriented strategies and communicate strategies to the technical team and implement them
• Transforming necessary processes, tools, and environment from “present” state to the agreed “future” state
• Improving the control through a framework within which the costs of introducing new infrastructure, standards and quality and sharing weekly status report with project stakeholders along with managing the senior project managers
• Achieving a consistent system of new or amended policies, standards, and work practices through the integrated definition, planning, delivery and assurance of the required changes

Confidential

Responsibilities:

• Analyze Client’s business requirements and communicate these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization
• Create test scenarios and develop test plan to be used in testing the business application in order to verify that client requirements are incorporated in to the system design
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
• Facilitate meetings with clients to gather and document requirements and explore potential solution
• Assist in coordinating business analyst tasks on information technology projects and provide support to concerned team members
• Identify and triage business development and growth opportunities
• Provide detailed analysis of processes and workflows with suggestions for improvement.
• Identify customer requirements, develop test schedules, review testing plans, track and document the development and results of these plans
• Validate that testing results conform to the business requirements and assist in user documentation for system
• Plan, design and recommend business processes to improve and support business activities
• Perform detailed analysis resulting in clear, concise and unambiguous system requirements
• Evaluate business requirements for applications and systems integration and service activation, while delivering new or modified software systems enhancements and integration solutions and follow-up support
• Translate the business requirements into functional specifications, capture users’ interactions, user interface specifications, outputs and general systems requirements
• Act as project team member in identifying and developing systems requirements for development of investment management platform
• Providing technical advisory support to implementers of projects and operating ventures
• Proactively identify and report risks, issues and dependencies for new ventures and projects
• Responsible for new Technology Scanning and Implementation, Proposal Evaluation, Shared Service pricing, ROI Analysis and Program Management
• Dexterously identified the opportunities for innovation projects in all areas (product/business/service)
• Played a major role in motivating the business unit partners
• Instrumental in initiating and building the Mobility Practice from scratch since July 2010
• Experience of building a new team around mobile technologies capabilities and have managed team of 25 professional with skills across various mobile device platforms as BlackBerry, Windows Mobile, iPhone, Android, Symbian, etc.
• Worked at all stages right from creating the mobility strategy, internal marketing, requirement gathering, design, development, testing and final delivery
• Experience in delivering mobile solutions in Personal Productivity, Enterprise Mobility, Content delivery and messaging domains.
• Responsible for successful delivery of 20+ projects under the Mobility Practice.
• Responsible for bringing the concept of BYOD and solely in-charge of successful implementation across the group
• Responsible for the Mobile Device Management implementation and policy finalisation
• Participated along with the security council team for finalizing the policies for BYOD across the group
• Skilled in new initiative development and team building
• Responsible for contributing to Mobility and Tablet strategy
• Experience in driving Mobility initiatives within organizations
• Responsible for SAP Enterprise Mobility project
• Solution Architect, Application Development and Project Manager in a wide variety of business applications
• Excellent understanding and experiences of managing end to end Mobile engagement delivery life cycles (specially agile), on time, within scope and budget
• Excellent understanding of mobile technology concepts around data capture, Smart/Rugged devices, Mobile middleware’s and integration to the backend systems.
• Excellent experience in defining Enterprise Mobility Strategy road maps to different business verticals
• Specialises in complex mobility solutions including Smartphone and Tablet Device Management, deployment and applications
• Detailed understanding of the mobility and cloud requirements for Large Corporate and Enterprise businesses
• Better utilization of enterprise resources, investment in solutions

Confidential

Responsibilities:

• Responsible for generating innovative plans to increase the productivity of the organization
• Successfully achieved cost-effective production with increased efficiency, quality and satisfied customer service
• Handled the tasks of documenting business process by identifying the requirements of client
• Attending business meetings to understand the business IT changes/requirements and converting these to business requirements
• Designing the business requirement document and Suggesting technical solutions to the business requirements
• Leading a team of developers to implement the technical solutions and arranging sessions
• Coordinating with corporate team to bring in external trainers for certain topics
• Carried out multi-location Windows Domain up-gradation from 2000 to Windows 2003
• Holds the credit of creating:
• Centralized Group Company Infrastructure for facilitation of services like Domain, Exchange, Antivirus, Microsoft SMS, Proxy, etc. at Kandivli Datacenter for M & M Group Companies
• Group Company Infrastructure with Domain, Exchange, SMS, Antivirus, Proxy Server, etc
• Dexterously implemented the Centralized Infrastructure (Change over from Legacy Setup) at Systech locations across different geographical locations
• Significantly involved in shifting the infrastructure of Mahindra & Mahindra, Ltd. including 25+Servers for 5 Applications from third party to Mahindra & Confidential Data Centres
• Instrumental in consolidating SAP R3 App Servers from 16 to 6 applying new technologies
• Oversaw the implementation of:
• Transport Management Software for Corporate People Movement Business of Confidential Logistics
• Dealer Portals for Mahindra & Confidential Auto sector and Farm Equipment sector
• Outlet Management System for Confidential First Choice Services

Confidential

Responsibilities:

• Liaised with the Infrastructure Owners and rendered technology solutions in Hardware Sizing, Fallback Drills and DR Drills Planning, Performance Tuning of Web Applications
• Implementation of changes on production servers in a large Web Center environment
• Build servers for production and test environments following strict build procedures
• Troubleshoot server hardware issues and work with service providers to facilitate repairs
• Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements
• Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures
• Contributed to defining policies and procedures including domain migration, server consolidation, multi-platform migration, disaster recovery, enterprise backups, and SMS server and provide capacity-planning, performance and exceptional problem-solving, general systems health reports such as up time log
• Implemented all phases of projects from design through proof of concept, pilot and deployment
• Implemented all product functionality, from IM and presence, file transfer, peer to peer and multi-party voice and video integration
• Ascertained the security of the application and hardening of operating systems and databases as per banks Information Security Policy

Confidential

Responsibilities:

• Worked on all new and existing customer programs in start-up phase to ensure a successful launch
• Motivated team members and identified opportunity for improvements which result in increase of productivity
• Developed, maintained, optimized efficiency and productivity of the procedures and processes in order to minimize operating costs and maximize customer satisfaction
• Performed market research and purchased tools, equipment’s, components used for production use and per customer’s requirements
• Led key engineering projects that served critical customers in new product development
• Worked with a team of hardware design engineers to meet the customer’s new equipment specifications

Confidential

Responsibilities:

• Carried out the IT-related activities for one Windows NT server and 20 workstations
• Instrumental in systems administration and maintaining a distribution mail server
• Rendered backup of system state data and exchange server (mailboxes), ensuring uptime of systems & hardware troubleshooting of system