Systems Administrator, Resume, Charlotte, North Carolina - Hire IT People

CAREER OBJECTIVE

me is a confident optimistic IT professional seeking to grow within a professional company, which is looking to gain a competitive edge with implementing new technology to improve the overall revenue of the company.

TECHNICAL SKILLS

Troubleshooting and IT support for PC, Mac, Tablets, and Apple/Android mobility devices
Installation of anti - virus software, PC upgrades, and hardware and software troubleshooting
Windows XP, Windows 7, OS X v10.6 (Snow Leopard), OS X v10.7 (Lion), OS X v10.8 (Mountain Lion), OS X v10.9 (Mavericks), and OS X v10.10 (Yosemite)
Set up, configuration and troubleshooting of networking hardware
Firefox Mozilla, Safari, Internet Explorer, and Chrome web browsers
Exchange Admin Center
System Center Configuration Manager 2012
System Center Service Manager 2012
Remote Desktop Connection
Virtual Private Network (VPN)
HTML5
CSS3
Bootstrap
JavaScript

PROFESSIONAL EXPERIENCE

Systems Administrator,

Confidential, Charlotte, North Carolina

Responsibilities:

Create firewall objects in the FortiGate firewall, so incoming and outgoing traffic is authorized
Troubleshoot LAN and network connectivity issues using protocols such as TCP/IP, DHCP and DNS
Use diagnostic tools such as Traceroute to measure and track packet loss across the network
Setup authorized personnel accounts in a Windows Domain environment using Active Directory and assigning accounts to correct organizational unit
Create and update Group Policy Objects to enforce user rights and computer settings are in compliance of the organization
Add, modify, and delete registry keys so users can work more efficiently on their daily projects and reduce unnecessary downtime
Create batch files to delete unnecessary logs files to reserve space on hard drives for users
Reduced XP machines by providing particular uses with a XP Virtual Machine to minimize two computers are their station and also still use legacy software to access clients DVRs
Setup new hire email accounts and adding each specified user to correct distribution list
Support Cosmocom telephony software by programming new clients and/or sites into the system using XML Notepad software
Setup and configured Cosmocom telephony user profiles to receive inbound calls
Analyzed Cosmocom system log files in the event of errors should occur.
Setup, configure, and monitor SIP devices by using Talk Master by Digital Acoustics software
Support an interactive voice response (IVR) system to ensure functionality and stability of the system.

Sr. IT Support

Confidential, Charlotte, North Carolina

Responsibilities:

Provided support to over 500 users for Sonic Automotive’s Confidential office
Support Windows Operating Systems, Macintosh Operating Systems, iPads, and iPhones devices
Re-image and deploy PCs for new users and clients using SCCM
Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes
Install approved hardware and software for current and new users
Complete necessary internal and client related documentation as required on a daily basis
Utilize AirWatch Mobility Management to setup, monitor, and manage mobile devices remotely
Install, configure, and repair network and local printers
Setup and support Microsoft Outlook/Exchange clients’ accounts
Respond to requests for technical assistance in person, via phone, and remotely
Use Active Directory to autanticate and authorize users in a Windows Domain environment
Add, disable, and remove users in the system and apply users with the correct security policies using Active Directory
Support and manage clients that use CDK Dealer Services software
Monitor the performance of the network by utilizing SolarWinds network monitoring software
Create, fill, and close tickets using C12 ticketing online software for all clients and users
Meet SLA standards by responding to assigned tickets in 24 hours and resolve tickets within 2 business days.

Machine Technician,

Confidential, North Carolina

Responsibilities:

Enter information using SAP software to keep track of the materials that is being used and how much and how much finished product is being produced.
Kept track of productivity, view the base for product specifications, standard operating procedures, and emailed using Lotus Notes
Making sure that all batch numbers match up with the appropriate batch order and recipe
Fill orders by a schedule deadline requested by the customers

Web Developer,

Confidential, Raleigh, North Carolina

Responsibilities:

Use Revelation’s Web Gateway software to publish hash d into HTML code to build, design, and publish realtors personal websites
Testing websites interactions before the final deployment to ensure everything was functional
Having the ability to add custom written HTML code to the website if needed
Structured the realtors websites that was easy to be read by the client
Organize realtor’s information and portfolios to their requested.
The realtors how to make changes and updates to their profile
Debugging websites that had errors

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Systems Administrator, Resume

Charlotte North, CarolinA

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