PROFESSIONAL SUMMARY:

• Information Technology Professional with over 20 years of experience.
• Solid experience on both back end and front end issues related to OpenView
• Current project at Confidential is an OpenView implementation / redesign of infrastructure to reduce incidents.
• Strategic - thinking skills
• Analytical problem-solving skills
• Excellent communication & presentation skills
• Works well under pressure
• Excellent Customer service skills
• Always thinking outside the box

TECHNICAL STRENGTHS IN THE FOLLOWING ENTERPRISE APPLICATIONS:

• HP OpenView Operations
• HP Performance Manager
• HP Performance Agent
• HP Network Node Manager
• HP Service Desk
• Remedy,
• HP - UX 10, 11.0, 11i
• LINUX RH 4,5
• Solaris 9, 10
• Windows 2003/2008

PROFESSIONAL EXPERIENCE:

Confidential

Monitoring and Automation Consultant

Responsibilities:

• Upgrade HP Operations Manger
• Upgrade NNM 7.53 to 9.x
• Create process document for Unix/Windows team on monitoring requests
• Create document on HPOM agent installation
• Decommission old NNM 7.5x and OMU 8.x
• Work with Problem/Incident management to reduce incidents
• Implement Proactive application monitoring for problem management

Confidential

Monitoring and Automation Consultant

Responsibilities:

• Go live with Network Node Manager 9.x in production
• Setup NNMi 9 in QA/DEV
• Decommission old NNM 7.5x
• Document for users how to use NNM 9.x
• Install configure Operations Manager 9.10 on Linux
• Document day to day use of OML9
• Integrate NNMi to OML9.x
• Upgrade OV Performance Manager
• Work with Problem/Incident management to reduce incidents

Confidential

Enterprise System Administrator

Responsibilities:

• Design Setup and configure HP Operations Manger for Linux 9.10 on RedHat platform under VERITAS clustering with remote Oracle database.
• Upgrade HP OMU 8 agents/templates to OML 9.10.
• Migrate OMU 8 nodes to new OML 9 platform
• Migrate OMU 8 SPI’s to new Infrastructure SPI’s
• Design Disaster Recovery site for OML 9
• Integrate 3rd party product, CA eHealth, Wily, MS SCOM and SNMP traps into OMU 8/9
• Sitescope integration with OMU 9.x
• Configure monitoring of new SAP and Remedy applications monitoring in OMU 8/9.x
• Develop memory leak monitoring in Remedy application process
• Redesign Problem Management process to achieve speedier results
• Act as fully qualified member of a ESM team, responsible to monitor, support & execute support tasks for a domain of internal customers according to agreed service deliverables
• Carry out required incident, change and operations management tasks according to operations manuals and best practices.
• Participate Severity 1 incident calls
• Work with Problem management team to reduce incidents
• Provide the operational support on all components of the monitoring, data collection or software distribution and inventory environments into CMDB
• Work with application vendor to develop method of reducing incidents
• Contribute to existing tools enhancement and new tools development programs and projects
• Action proactively on recurrent incidents with incident management
• Work closely with change management and Release management to schedule infrastructure changes
• Share technical knowledge to improve the support efficiency
• Prepare and contribute to the preparation of the technical and process documentation related to the managed environment and support operation activities
• Lead the assessment, evaluation, planning, architecture, design, integration, and implementation of major network, system, application, and enterprise service management products
• Analyze and develop management architecture concepts, alternatives and strategies.
• Develop and implement prototypes, proof-of-concept demonstrations, and hands-on engineering of ESM solutions. Prototyping and integration of enterprise management services, including network, system, application, and service monitoring with SNMP, web-based management technologies, Web Services technologies and management integration products and technologies.
• On call after hour incident support

Confidential

Support Engineer

Responsibilities:

• Recommend Upgrade path and required patches, licenses etc.
• Help manage network devices by Cisco, Nortel, Juniper etc…
• SNMP troubleshooting for HPUX, SUN, Microsoft.
• Recommend how to manage devices behind the firewalls
• Recommend how setup and maintain DIM environment.
• Customize Maps, filters & other customizations
• Recommend and setup NNM backup procedures.
• Plan Software/Hardware upgrade and recommend migration path to new NNM release
• Setup backup system for test new software releases and patches
• Troubleshoot NNM background process to find problems & if needed help in Escalation of problem to Lab to develop patches or hotfix.
• Troubleshoot Event correlation system, OpenView operational database and solid database.
• Recommend DNS requirement for OpenView
• Create or troubleshoot Automatic actions for customer with paging systems
• Consulting/ Problem solving Operations for Unix & Windows 1st Level
• Install and setup OVOU & OVOW
• Setup Oracle 9i database for OpenView
• Recommend hardware/software requirements for OVOW and OVOU
• Analyze customer policies or templates and recommend changes if needed
• Deploy OVO agents with updates if needed
• Troubleshoot background process and trace when needed
• Recommend backup of OVO system
• Consulting/ Problem solving OVIS, Reporter, Performance Agent 1st Level
• Recommend OVIS, Reporter & Perf agent requirements
• Customize OVIS & Reporter as requested by customer
• Consulting/ Problem solving HPUX, Solaris Basic
• Install, manage and update software
• Ignite software backups
• Extend partition when needed
• Tune Kernel parameters
• Install update patches
• Troubleshoot installation failure
• Consulting/ Problem solving Windows 2000, 2003
• Basic & Advance day to day use
• Call logging in Service Desk, Clarify (WFM)
• Provide support to Mission Critical customers
• Setup internal HP lab for troubleshooting purposes

Confidential

Network Administrator/Logistics Support Analyst

Responsibilities:

• Administrator department Network
• Plan computer budget for department on yearly basis
• Troubleshoot computer Software & Hardware problems
• Web development in HTML
• Remotely help user to solve computer software problem
• Repair/Install hardware/software in users computer
• Created department Intranet web document to help local users to keep track on spares ordering schedules and expediting
• Create Maintenance plans for Flight Simulators & Motion system
• Present customers with parts data and recommend part list for purchase