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Monitoring And Automation Consultant Resume

PROFESSIONAL SUMMARY:

  • Information Technology Professional with over 20 years of experience.
  • Solid experience on both back end and front end issues related to OpenView
  • Current project at Confidential is an OpenView implementation / redesign of infrastructure to reduce incidents.
  • Strategic - thinking skills
  • Analytical problem-solving skills
  • Excellent communication & presentation skills
  • Works well under pressure
  • Excellent Customer service skills
  • Always thinking outside the box

TECHNICAL STRENGTHS IN THE FOLLOWING ENTERPRISE APPLICATIONS:

  • HP OpenView Operations
  • HP Performance Manager
  • HP Performance Agent
  • HP Network Node Manager
  • HP Service Desk
  • Remedy,
  • HP - UX 10, 11.0, 11i
  • LINUX RH 4,5
  • Solaris 9, 10
  • Windows 2003/2008

PROFESSIONAL EXPERIENCE:

Confidential

Monitoring and Automation Consultant

Responsibilities:

  • Upgrade HP Operations Manger
  • Upgrade NNM 7.53 to 9.x
  • Create process document for Unix/Windows team on monitoring requests
  • Create document on HPOM agent installation
  • Decommission old NNM 7.5x and OMU 8.x
  • Work with Problem/Incident management to reduce incidents
  • Implement Proactive application monitoring for problem management

Confidential

Monitoring and Automation Consultant

Responsibilities:

  • Go live with Network Node Manager 9.x in production
  • Setup NNMi 9 in QA/DEV
  • Decommission old NNM 7.5x
  • Document for users how to use NNM 9.x
  • Install configure Operations Manager 9.10 on Linux
  • Document day to day use of OML9
  • Integrate NNMi to OML9.x
  • Upgrade OV Performance Manager
  • Work with Problem/Incident management to reduce incidents

Confidential

Enterprise System Administrator

Responsibilities:

  • Design Setup and configure HP Operations Manger for Linux 9.10 on RedHat platform under VERITAS clustering with remote Oracle database.
  • Upgrade HP OMU 8 agents/templates to OML 9.10.
  • Migrate OMU 8 nodes to new OML 9 platform
  • Migrate OMU 8 SPI’s to new Infrastructure SPI’s
  • Design Disaster Recovery site for OML 9
  • Integrate 3rd party product, CA eHealth, Wily, MS SCOM and SNMP traps into OMU 8/9
  • Sitescope integration with OMU 9.x
  • Configure monitoring of new SAP and Remedy applications monitoring in OMU 8/9.x
  • Develop memory leak monitoring in Remedy application process
  • Redesign Problem Management process to achieve speedier results
  • Act as fully qualified member of a ESM team, responsible to monitor, support & execute support tasks for a domain of internal customers according to agreed service deliverables
  • Carry out required incident, change and operations management tasks according to operations manuals and best practices.
  • Participate Severity 1 incident calls
  • Work with Problem management team to reduce incidents
  • Provide the operational support on all components of the monitoring, data collection or software distribution and inventory environments into CMDB
  • Work with application vendor to develop method of reducing incidents
  • Contribute to existing tools enhancement and new tools development programs and projects
  • Action proactively on recurrent incidents with incident management
  • Work closely with change management and Release management to schedule infrastructure changes
  • Share technical knowledge to improve the support efficiency
  • Prepare and contribute to the preparation of the technical and process documentation related to the managed environment and support operation activities
  • Lead the assessment, evaluation, planning, architecture, design, integration, and implementation of major network, system, application, and enterprise service management products
  • Analyze and develop management architecture concepts, alternatives and strategies.
  • Develop and implement prototypes, proof-of-concept demonstrations, and hands-on engineering of ESM solutions. Prototyping and integration of enterprise management services, including network, system, application, and service monitoring with SNMP, web-based management technologies, Web Services technologies and management integration products and technologies.
  • On call after hour incident support

Confidential

Support Engineer

Responsibilities:

  • Recommend Upgrade path and required patches, licenses etc.
  • Help manage network devices by Cisco, Nortel, Juniper etc…
  • SNMP troubleshooting for HPUX, SUN, Microsoft.
  • Recommend how to manage devices behind the firewalls
  • Recommend how setup and maintain DIM environment.
  • Customize Maps, filters & other customizations
  • Recommend and setup NNM backup procedures.
  • Plan Software/Hardware upgrade and recommend migration path to new NNM release
  • Setup backup system for test new software releases and patches
  • Troubleshoot NNM background process to find problems & if needed help in Escalation of problem to Lab to develop patches or hotfix.
  • Troubleshoot Event correlation system, OpenView operational database and solid database.
  • Recommend DNS requirement for OpenView
  • Create or troubleshoot Automatic actions for customer with paging systems
  • Consulting/ Problem solving Operations for Unix & Windows 1st Level
  • Install and setup OVOU & OVOW
  • Setup Oracle 9i database for OpenView
  • Recommend hardware/software requirements for OVOW and OVOU
  • Analyze customer policies or templates and recommend changes if needed
  • Deploy OVO agents with updates if needed
  • Troubleshoot background process and trace when needed
  • Recommend backup of OVO system
  • Consulting/ Problem solving OVIS, Reporter, Performance Agent 1st Level
  • Recommend OVIS, Reporter & Perf agent requirements
  • Customize OVIS & Reporter as requested by customer
  • Consulting/ Problem solving HPUX, Solaris Basic
  • Install, manage and update software
  • Ignite software backups
  • Extend partition when needed
  • Tune Kernel parameters
  • Install update patches
  • Troubleshoot installation failure
  • Consulting/ Problem solving Windows 2000, 2003
  • Basic & Advance day to day use
  • Call logging in Service Desk, Clarify (WFM)
  • Provide support to Mission Critical customers
  • Setup internal HP lab for troubleshooting purposes

Confidential

Network Administrator/Logistics Support Analyst

Responsibilities:

  • Administrator department Network
  • Plan computer budget for department on yearly basis
  • Troubleshoot computer Software & Hardware problems
  • Web development in HTML
  • Remotely help user to solve computer software problem
  • Repair/Install hardware/software in users computer
  • Created department Intranet web document to help local users to keep track on spares ordering schedules and expediting
  • Create Maintenance plans for Flight Simulators & Motion system
  • Present customers with parts data and recommend part list for purchase

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