Document Operations Clerk Resume

PROFESSIONAL EXPERIENCE

Confidential

Document Operations Clerk

Responsibilities:

Confidential

Billing Agent

Responsibilities:

Answered customer service phone calls
Educated customers on billing inquiries
Educated customers on account issues
Educated customers on product usage
Educated customers on shipping time frames
Fixed account issues
Processed credit card payments
Processed credits on accounts
Cancelled accounts
De - escalated upset customers
Retained customer accounts
Processed returns within company guidelines and issue credits on returns properly
Processed write-ins from customers
Educated other agents on program usage, company policies, processing media and returns
Fixed computer / networking issues for agents and supervisors

Confidential

Senior Technician

Responsibilities:

Hardware support and upgrades
Software support and upgrades (installation of Operating systems, applications and drivers)
Network support (wired, wireless and server application)
Printer Support
Home User and Small Business Support
Removal of computer viruses
New equipment setup

Confidential

Remote Help Desk Technician

Responsibilities:

Diagnosed and corrected computer crashes
Diagnosed, corrected and configured network issues
Configured 3rd party email software (Outlook, Thunderbird and Eudora)
Diagnosed and removed computer viruses
Configured products such as MP3 players, gaming consoles and digital cameras.
Assisted connecting new equipment
Troubleshooting operating systems issue
Configured and diagnosed wireless networking for desktops, laptops and non- Confidential broadband routers
Preformed comprehensive computer tune ups
Configured port forwarding for Xbox, Playstation, many gaming systems

Confidential

Technician

Responsibilities: