We provide IT Staff Augmentation Services!

Document Operations Clerk Resume

PROFESSIONAL EXPERIENCE

Confidential

Document Operations Clerk

Responsibilities:

  • Code and index documents within Document Management specifications
  • Split and merge documents
  • Record meta data

Confidential

Billing Agent

Responsibilities:

  • Answered customer service phone calls
  • Educated customers on billing inquiries
  • Educated customers on account issues
  • Educated customers on product usage
  • Educated customers on shipping time frames
  • Fixed account issues
  • Processed credit card payments
  • Processed credits on accounts
  • Cancelled accounts
  • De - escalated upset customers
  • Retained customer accounts
  • Processed returns within company guidelines and issue credits on returns properly
  • Processed write-ins from customers
  • Educated other agents on program usage, company policies, processing media and returns
  • Fixed computer / networking issues for agents and supervisors

Confidential

Senior Technician

Responsibilities:

  • Hardware support and upgrades
  • Software support and upgrades (installation of Operating systems, applications and drivers)
  • Network support (wired, wireless and server application)
  • Printer Support
  • Home User and Small Business Support
  • Removal of computer viruses
  • New equipment setup

Confidential

Remote Help Desk Technician

Responsibilities:

  • Diagnosed and corrected computer crashes
  • Diagnosed, corrected and configured network issues
  • Configured 3rd party email software (Outlook, Thunderbird and Eudora)
  • Diagnosed and removed computer viruses
  • Configured products such as MP3 players, gaming consoles and digital cameras.
  • Assisted connecting new equipment
  • Troubleshooting operating systems issue
  • Configured and diagnosed wireless networking for desktops, laptops and non- Confidential broadband routers
  • Preformed comprehensive computer tune ups
  • Configured port forwarding for Xbox, Playstation, many gaming systems

Confidential

Technician

Responsibilities:

  • Diagnosed and corrected computer, network, hardware, software issues.
  • Built and upgraded computers and laptops in a timely manner.

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