Desktop Engineer Resume

SUMMARY

Experienced in planning, implementing and managing legacy, as well as, state of the art Information Technology solutions, with over 27 years of experience.
System Center Configuration Manager 2007 Infrastructure Design Experience in a large environment.
Extensive experience with the migration, installation, and maintenance of computer networks. This experience includes servers, workstations, DOS, Windows NT, 2000, XP, and Windows 7, OS/2, SMS Microsoft systems.
Experience in other Microsoft Management technologies, including Active Directory services (AD), and WSUS.

TECHNICAL SKILLS

MS Project, MS Excel, MS Word, MS PowerPoint, Exchange 2010, IIS, SMS, SCCM
Novell Zenworks, WINinstall, WALLs, ORCA, Admin Studio, Altiris, Visual BasicScriptit, Autoit, Kix, Batch files, Terminal Server, Netstat, Lotus Notes 4, 5, 6
Communication Manager 1.11, Compaq Insight Manager, Pagemaker, Adobe
Photoshop, Adobe Writer, RACF, TSO, CICS, JES2, Ingres, Host ExplorerFluke meter
MS SQL Server, MS Access 2010, Oracle, Lotus Notes Database
IBM/PC 2 Compatibles, Dell, HP, Compaq, Sony, Routers/Cisco, SMS/SCCMCabletron, DOS, OS/2, Windows workstation/server, 3.1, 95, 98, NT, 2000, XPWindows 7, Active Directory, UNIX, Novell Netware 4.x, 5.x, NDS, CSU/DSU’sMUX’s, RAS Server, Citrix Metaframe, Veritas Backup Exec, HP OpenviewHTTP, SNMP, NFS, SNA, T1, T3, IP, TCPIP, IPX/SPX, DHCP, DNS, WINSLDAP, FTP, LAN, WAN, LAN Server, Frame Relay, Fiber optics, Cat5, Palm

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer

Responsibilities:

Used System Center Configuration Manager 2007 Microsoft Security patching and software distribution.
Troubleshoot System Center Configuration Manager software distribution problems
Engineer processes and procedures aligned with future business needs
Used Service Now as an Incident Management, Problem Management tool

Confidential

Systems Engineer Lead

Responsibilities:

Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
Troubleshoot all aspects of Configuration Manager effectively and understand the product flow encompassing software distribution, patch management, operating system deployment.
Migrated users from Radia software delivery system to Systems Management Server (SMS) and (SCCM).
Troubleshoot Systems Management Server (SMS) & (SCCM) problems during and after software distribution.

Confidential

Computer Engineer

Responsibilities:

Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
Tested newly developed MSI and MST’s using InstallShield for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
Migrated users from Windows 2000 to XP.

Confidential

Account Executive

Responsibilities:

Proposes the proper solutions to customer by integrating Confidential technologies to include the appropriate front - end solutions.
Proactively develops new customer contacts, reviews leads, protects territory and participates in increasing revenue stream within current accounts. Actively participates in account reviews.
Promoted products and represents the company at off-site customer meetings.
Maintain a contact list for all accounts.
Maintain records of all account activity within sales database
Coordinates the necessary resources to respond to major corporations for vertical markets or professional institutions, with a team of specialists.

Confidential

Computer Engineer

Responsibilities:

Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
Tested newly developed MSI and MST’s using InstallShield for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
Migrated users from Windows 2000 to XP.