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Desktop Engineer Resume

SUMMARY

  • Experienced in planning, implementing and managing legacy, as well as, state of the art Information Technology solutions, with over 27 years of experience.
  • System Center Configuration Manager 2007 Infrastructure Design Experience in a large environment.
  • Extensive experience with the migration, installation, and maintenance of computer networks. This experience includes servers, workstations, DOS, Windows NT, 2000, XP, and Windows 7, OS/2, SMS Microsoft systems.
  • Experience in other Microsoft Management technologies, including Active Directory services (AD), and WSUS.

TECHNICAL SKILLS

  • MS Project, MS Excel, MS Word, MS PowerPoint, Exchange 2010, IIS, SMS, SCCM
  • Novell Zenworks, WINinstall, WALLs, ORCA, Admin Studio, Altiris, Visual BasicScriptit, Autoit, Kix, Batch files, Terminal Server, Netstat, Lotus Notes 4, 5, 6
  • Communication Manager 1.11, Compaq Insight Manager, Pagemaker, Adobe
  • Photoshop, Adobe Writer, RACF, TSO, CICS, JES2, Ingres, Host ExplorerFluke meter
  • MS SQL Server, MS Access 2010, Oracle, Lotus Notes Database
  • IBM/PC 2 Compatibles, Dell, HP, Compaq, Sony, Routers/Cisco, SMS/SCCMCabletron, DOS, OS/2, Windows workstation/server, 3.1, 95, 98, NT, 2000, XPWindows 7, Active Directory, UNIX, Novell Netware 4.x, 5.x, NDS, CSU/DSU’sMUX’s, RAS Server, Citrix Metaframe, Veritas Backup Exec, HP OpenviewHTTP, SNMP, NFS, SNA, T1, T3, IP, TCPIP, IPX/SPX, DHCP, DNS, WINSLDAP, FTP, LAN, WAN, LAN Server, Frame Relay, Fiber optics, Cat5, Palm

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer

Responsibilities:

  • Used System Center Configuration Manager 2007 Microsoft Security patching and software distribution.
  • Troubleshoot System Center Configuration Manager software distribution problems
  • Engineer processes and procedures aligned with future business needs
  • Used Service Now as an Incident Management, Problem Management tool

Confidential

Systems Engineer Lead

Responsibilities:

  • Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
  • Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
  • Troubleshoot all aspects of Configuration Manager effectively and understand the product flow encompassing software distribution, patch management, operating system deployment.
  • Migrated users from Radia software delivery system to Systems Management Server (SMS) and (SCCM).
  • Troubleshoot Systems Management Server (SMS) & (SCCM) problems during and after software distribution.

Confidential

Computer Engineer

Responsibilities:

  • Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
  • Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
  • Tested newly developed MSI and MST’s using InstallShield for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
  • Migrated users from Windows 2000 to XP.

Confidential

Account Executive

Responsibilities:

  • Proposes the proper solutions to customer by integrating Confidential technologies to include the appropriate front - end solutions.
  • Proactively develops new customer contacts, reviews leads, protects territory and participates in increasing revenue stream within current accounts. Actively participates in account reviews.
  • Promoted products and represents the company at off-site customer meetings.
  • Maintain a contact list for all accounts.
  • Maintain records of all account activity within sales database
  • Coordinates the necessary resources to respond to major corporations for vertical markets or professional institutions, with a team of specialists.

Confidential

Computer Engineer

Responsibilities:

  • Used AdminStudio to generate MSI and MST files using InstallShield for application distribution.
  • Associated application packages with Active Directory Groups and Active Directory Group Policy Objects for distribution to users and computers based on licensing requirements.
  • Tested newly developed MSI and MST’s using InstallShield for automated installation. Troubleshot applications that would not operate according to Active Directory delivery system and Subject Matter Expert.
  • Migrated users from Windows 2000 to XP.

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