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Systems Administrator Resume

OBJECTIVE

  • To obtain a systems administrator/engineer position which will allow me to leverage my hands - on technical systems engineering experience with a forward thinking company.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

  • Performed daily, weekly, and monthly systems administration support operational activities at the Confidential NSOF datacenter.
  • Responsible for created, modified, and removed JPSS CGS systems access accounts in both the Windows and AIX\UNIX environments
  • Analyzed system logs and identifying potential issues with JPSS CGS servers and workstations.
  • Integrated new JPSS technologies into existing NSOF data center environments.
  • Performed as assigned routine audits of systems and software.
  • Monitored and performing systems backups.
  • Applying operating system updates, patches, and configuration changes as approved.
  • Installing and configuring new hardware and software.
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Answering technical queries and dealt with user request.
  • Responsibility for ensuring all systems security server settings is maintained.
  • Responsibility for documenting the configuration of the system.
  • As assigned troubleshoot any reported SA problems as a member of SA team .
  • System performance tuning as required.
  • Perform routine enterprise wide systems updated and patching activities as identified based on security impacts.
  • Lead support systems engineer for COTS updates and roll-out
  • Perform daily systems administration task as assigned which include Antivirus, Netbackup, EM, Tripwire, QRadar, NETMri)
  • Active participant in the planning, development and sustainment activities where functional changes are being made to meet the associated systems administration requirements.
  • Participated in JPSS System security meetings and working group sessions and reported the status of systems administration activities.

Confidential

HelpDesk Technician

Responsibilities:

  • Provided technical support, training and assistance to staff in various departments on existing personal computer hardware and software applications; answers staff questions in person, via phone, and via email on all supported applications.
  • Instructed users in the use of equipment, software, and manuals. Identifies and escalates situations requiring urgent attention. Occasionally visit offices to provide in-time assistance in urgent situations.
  • Responded to calls for assistance; captures and documents the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; uses a ticketing system to track and route problems and requests and document solutions; works with Information Systems colleagues to research and document problem resolutions.
  • Maintains system standards; loads and initializes PC software (operating system, networking software, applications software, etc.) tests PCs for correct network operations including access to printers, e-mail, and business applications; instructs users on use of the PC and its access to the network; may be required to unpack, verify contents, and configure new personal computers and setup personal computers based upon an existing client/server model.
  • Participates in the preparation of procedure manuals and documentation for help desk use; conducts periodic user satisfaction surveys and tracks user problem trends; creates reports based on information provided from user surveys and trends; participates in the distribution of network related information to users to include information such as help desk procedures and network handbooks.
  • Maintains accurate reports of malfunctions; provides referrals to Computer Network Technicians when problems occur which are beyond the proficiency of the Help Desk Technician; serves as liaison between County staff and the technology department to resolve issues; tracks the problem until it has been resolved.

Confidential

Desktop Support Consultant

Responsibilities:

  • Assisted with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
  • Interacted with numerous computer platforms in a multi-layered client server environment.
  • Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Trained and orients staff on use of hardware and software.
  • Recommended and / or performs upgrades on systems to ensure longevity.
  • Worked with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.
  • Ordered computer supplies.
  • Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

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