Operation Manager for Windows and UNIX Resume

OBJECTIVE:

Pursuing a challenging position in the area of Software/Product Support, where my hands - on industry experience can be utilized, meantime provides me an opportunity for further growth.

SUMMARY:

3.8 years of experience in Confidential Software Product support.
Experience on 4 products, Operation manager for Windows, Operation Manager for UNIX, Confidential Operations agent and Operations manager I.
Experience in using Service Centre windows client tool for case management.
Excellent interpersonal and customer relational skills.
Proven planning, organizational, analytical, communication and presentation skills.

TECHNICAL SKILLS:

Primary Programming Languages: C, C++, SQL.

Software Support Tools: SPARKS (Service Centre), Confidential OpenView Operations Manager for Windows/Unix/I

Platform: Windows, Linux Red hat,SUSE,Solaris and HPUX

PROFESSIONAL EXPERIENCE:

Operation Manager for Windows and UNIX

Confidential

Responsibilities:

solve, and prevent problems occurring in networks, systems, and applications in any enterprise.
Confidential is a scalable and flexible solution that can be configured to meet the requirements of any information technology (IT) organization and its users.
System administrators can expand the applications of Confidential by integrating management applications from Confidential partners or other vendors.
Help customers with resolving any issues or answering any queries occurring with Confidential .
Adding resolution knowledge to a Knowledge base for future use by other Engineers.

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