SUMMARY

• Accomplished IT Architect with a talent for recognizing the technological drivers of business success and embracing the emerging needs of customers and stakeholders with vigor and dedication.
• Expertise in OSS/BSS Architecture, IT Governance, IT Infrastructure, Networks, Products and OSS/BSS of large communication providers and the full lifecycle development method of a CMMI Level 5 capable IT service provider.
• Analytical thinker with an innovative perspective in successfully devising and implementing costs - effective solutions to vexing concerns. Experienced in facilitating the development of comprehensive solutions through the integration of complex application, data, middleware and system software components to support prioritized Business and IT requirements.
• Adept Confidential learning new emerging technologies and translating a company’s business requirements into necessary technical functions.
• Avid team player with strong leadership experience, superior communication skills and a talent to interact with all levels of a team. Areas of expertise include:

TECHNICAL SKILLS

Process Modeler: Casewise

Process Frameworks: ITIL, COBIT

Process Development Frameworks: eTOM

Architecture Frameworks: J2EE

Applications: Office, Visio, Notes

Modeling: IBM Rational Software Architect

Languages: XML, UML

Full Life Cycle Development Methodologies: IBM GS Method, IBM RUP, Confidential &T IT UP

Requirements Management: IBM Requisite Pro

Defect Management: HP Quality Center, IBM ClearQuest, JIRA

Test Management: HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

• Wrote the SPP/NEAM Use Cases that described the interaction of SPP/NEAM with IPCAS, EVAS, SMX, BVoIP, INSTAR-AMS, and GCP for the Voice Dynamic Network Applications (VDNA) Enterprise Migration project designed to define a means to migrate VDNA Enterprise Customers off the legacy Sylantro based VDNA Application Server platform, IPCAS and onto the Broadsoft Broadwork based Enhanced VDNA Application Server (EVAS) platform
• Wrote the Driver Use Cases that tied the User Interface Use Cases with those pertaining to communication with Network Provisioning
• Produced the HLD for SPP/NEAM part that communicated with the Network Systems
• Mapped the SR to HLD in RequisitePro

Confidential

End-To-End Architect - IT Architecture

Responsibilities:

• Led the HLD for CoA Same Day Repeat initiative to add an account flag in CoA and RTCT (Real Time Coaching Tool) BSS identifying “Same Day Repeat Callers” into Confidential ’s Sales Call Centers, to show front line reps a visible “Same Day Repeat “ icon.
• Led the HLD for Chronic Sales, Repair, and Dispatch Caller Alerts initiative to display alerts in CoA, RTCT, iCAD, vMobile, and Cofee Dispatch BSS/OSS in ‘stages’ based on configurable number of calls or tickets for a customer within a configurable time duration, to show front line reps a visible “Chronic Caller” icon.
• Led the HLD for FiOS Internet 50 and 75 Mbps Drop Ship Process Enhancements initiative to Improve customer’s personal WiFi network performance by providing 802.11N BHR router free for New FiOS Internet customers ordering 50 & 75 Mbps service and giving the existing customers the option to upgrade to 802.11N router in all sales channels with installment billing and fix the process and BSS/OSS system problems when a customer returns the Confidential owned primary router after purchasing the additional router or when the data service is disconnected.

Confidential

Business Analyst

Responsibilities:

• Elicited, documented, and base lined the Business (BRD) and System (SRD) Requirements for the OneAT&T ARES Upgrade OSS project to upgrade the Engineering Design Tool for outside plant used by Confidential &T Construction & Engineering in the Midwest and West from a CAD-based environment to a technologically superior spatial platform -Integraph’s G/Comms
• Performed gap analysis with Business and IT Teams
• Identified the external interfaces to the system using Confidential &T’s MOTS System Repository and validating what has been documented in the repository with Confidential &T IT.
• Established baselined BRD and SRD and Traceability in Requisite Pro Requirements Management System
• Managed changes to baselined BRD and SRD following Confidential &T’s IT UP Change Management process
• Designed and Implemented the SharePoint site for the Business Team communications
• Coordinated the Design, Test Case, and Checklist reviews by the Business Team
• Co-authored the UAT and Migration Test Plans
• Managed the Migration Test Pilot
• Worked with Confidential &T’s Centralized Test Management Group to device a way to use HP Quality Center for UAT Test Management and Management Reporting

Confidential

Project Architect VPS

Responsibilities:

• Elicited and Documented the End-to-End BSS/OSS Systems flows for Order, Pre-Order, Repair, Provisioning, Customer Support, Product Management, and Metric domain Business Scenarios for Wholesale Local, Access, and Customer Care Services associated with the Confidential ’s Wireline Business sold to Frontier Communications
• Elicited and Documented the hardware specifications and deployment configurations of BSS/OSS systems that collaborate to realize the Business Scenarios