PROFILE:

Energetic, intuitive technical professional with over 20 years of diverse and dynamic experience with Fortune 500 companies performing information technology systems design and implementation, Help Desk troubleshooting and resolution, technical instruction and education of employees. Talents include server administration, desktop support, software training and implementation, smart house design and installation, B2B sales and consulting, management and supervisory experience, time management skills.

SKILLS:

Hardware/Software: Windows Desktops (IBM, HP, Compaq, Dell) Windows OS 95 - Windows 7, Windows Servers (IBM, HP Blade, Compaq, Dell) Windows Server 2003 & 2008, Macintosh Desktops OS X 10.1 - 10.6.8 , Macintosh Servers OS X Server 2.4 - 2.8, Cisco Catalyst 3750 Switch Cisco SmartNet, Linksys routers/switches EasyLink Advisor, Netgear routers/switches SmartWizard utility, Actiontec routers/switches FiOS Configuration Utility, SmartBoard Presentation touchscreens SmartMeeting Pro software, Polycom VoIP Teleconferencing ACD software configuration, IBM Blade Servers SAP Basis administration

Additional Software Skill Sets: Active Directory, Microsoft RSAT, MS Exchange, MS Office 97 - 2010 (WordExcel, Power Point, Messenger, Entourage, Document Connection), MS Office, Mac Edition, Remedy, HP OARS, Lotus Domino, Lotus SmartSuite, MS Access, MS SQL, VM Ware, VB Script, Citrix Server 6.0, McAfee AV, Norton AV, Malware Bytes, VPN Configuration, Team Viewer VPN, iWork 09 Suite, iLife 09 SuiteMS Project, MS SharePoint, Google Cloud Services, FTP, IMAP, POP, SMTPServer/Client account management, Tivoli Storage Manager

Additional Hardware Skill Sets: Tablets, Smart phones, Smart TV, Audio/Visual design and installationSmart House Architect, Networking Design and Implementation, Printers, Fax Machines, Digital Imaging, Projectors, Multi Channel Audio Engineering, Video Teleconferencing, Design and Implementation

PROFESSIONAL EXPERIENCE:

Confidential

Server Administrator/Domain Administrator

Responsibilities:

• Confidential Server Farm administration for IBM, HP, Compaq and Apple servers running
• Apache OSX Server, Windows 2000 - 2008, Linux Ubuntu & Red Hat Server OShardware, software and peripheral troubleshooting and support domain administration and user management, software deployment and configuration
• Software and Hardware updates, troubleshooting, patch management and repair.
• Migration and upgrades from Windows XP - Windows 7; Office 2003 - 2010hardware replacement (disk drives, motherboards, NIC cards, video cards, etc.)
• Network infrastructure design and implementation, server administration and account management for Confidential ’s and residential networks, IT consulting on new and emergent technologies. Verizon and Comcast ISP home networking configuration and upgrades for residential and Confidential Internet access.
• Remote administration and configuration for IOS devices and peripherals, i.e., Smartphone, tablets and net books for integration into office and residential network infrastructure, remote patch management and testing for deployment of upgrades, account management and configuration of user data for cloud storage

Confidential

Server Support Specialist

Responsibilities:

• Administered nationwide network of server farms utilizing RSAT and OARS for diagnoses and troubleshooting OS malfunctions and patch management
• Administration of Windows 2003, 2008 and Linux Redhat OS
• Utilized HP OARS for hardware malfunction/resolution to source correct parts for servers, desktops, drive arrays, tape libraries
• Supervised, deployed and advised nationwide network of 5000+ field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions
• Provided technical support for POS systems, PLCB wine kiosks, cash registersreceipt printers, security keypads and credit card terminals
• Utilized Oracle-based proprietary in-house ticketing system for tracking and follow up on cases generated by ACD call system
• Generated monthly reports on case resolution, FCR percentages, open cases, parts and shipping costs and asset management
• Trained and supervised new hires on products and procedures regarding resolution techniques to boost FCR percentages, product knowledge, software deployment and patch management

Confidential

IT Help Desk/Domain Administrator

Responsibilities:

• Administered statewide computer network for the Dept of Revenue
• Managed Active Directory, .NET, SMS, SUS client rollouts
• Provided onsite technical support for desktops and peripherals
• Utilized Remedy and ACD system for diagnoses and resolution, follow up and escalation
• Provided technical support for Windows XP Pro, Windows 7 Enterprise, Office
• 2003 & 2007, AS/400, Multsess, VPN, SmartBoards, Polycom VOiP audio/video teleconferencing, WebEx multimedia presentations
• Provided technical support for boardroom AV equipment technologies SmartBoards, convergence, equipment diagnostics, repair, setup and maintenance
• Administered and deployed Citrix Presentation Server v4.5 - 6.0 and VMware ESX/vShpere
• Deployed standard desktop images onsite and remotely via Remote Desktop
• Utilized and administered Tivoli Storage Manager for daily backups across CWOPA domain
• Utilized Crystal Reports for asset management and .NET administration

Confidential

IT Help Desk/Systems Administrator

Responsibilities:

• Team Lead/Shift Supervisor for Help Desk associates on specialized contracts.
• Administered 2,000 node network for international airline
• Domain Administrator for Novell, Windows NT v4.0, 2000 & 2003 Server with
• Active Directory and Console Manager
• Deployed internet security policy for servers and clients with WebSense
• Deployed and advised network of field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions
• Lotus SmartSuite administration; User account creation/deletion/upgrades utilizing
• Lotus Domino Server
• Provided training and operation protocols for new hires
• Utilized IBM Tivoli Storage Manager for server backup and monitoring processes
• Utilized Remedy and ACD system for diagnoses and resolution, follow up and escalation

Confidential

Computer Networking Product Specialist

Responsibilities:

• Advised VAR s on new and emerging technologies for product placement and resale
• Provided consulting services for VAR s on emergent PC/Mac/AV technologies for design and professional installations
• Participated in ongoing training of emergent technologies for business and education sectors
• Provided consulting services for new and emergent Audio/Video technologies Multi Channel audio, multi room audio applicationsdigital audio, video multiplexing, audio receivers, mixers, preamps, compressiondynamics control, digital video editing, routing and displays

Confidential

IT Help Desk/Network Administrator

Responsibilities:

• IT Manager and Supervisor for a team of 50+agents
• Domain/Network administrator for 250+ node network for non - profit agency subcontracted by the Confidential
• Designed, deployed and administered security policies
• Administered patch management and deployment via SUS, SMS and .NET services across network
• Utilized IBM Tivoli Backup Solutions for server backup and performance monitoring
• Administered VoIP phone system with ACD
• Provided onsite desktop, and peripheral technical support
• Provided training for new hires on computer technology, business ethics, business
• English, phone protocols and ACD systems