Applications Systems Analyst/Programmer Resume Davenport, IA - Hire IT People

SUMMARY:

With a background in both Applied Linguistics and computer programming, for over twelve years have provided all application development and technical support for Confidential IVR system. For six years have been responsible for design, development, tuning, and analysis of Speech Recognition applications. Have excellent interpersonal, written, listening, and public speaking skills. Able to work across cultures. Fluent in Spanish.

PROFESSIONAL HISTORY:

Confidential, Davenport, IA

Applications Systems Analyst/Programmer

Responsibilities:

Experienced programmer in Java, Visual Basic and C#.
Coded with Eclipse, NetBeans, and Visual Studio IDEs.
Responsible for Voice User Interface (VUI) design, call flows, and dialogue for speech applications
Developed and maintained GRXML grammars for Nuance speech recognition
Used nuance - analyze, nuance-tune, and Nuance Application Reporting Tool for tuning speech applications
Designed and developed numerous inbound and outbound call applications for both DTMF and Speech Recognition. Inbound applications complete over 27% of all calls to Confidential Call Center.
Outbound applications made over 500k customer contacts in past twelve months
Developed Spanish-language DTMF applications
Familiar with Oxygen XML editor and Audium VXML developer
Programmed CTI desktop applications for Confidential T-Server
Performed extensive and in-depth call analytics using both system and custom-built tools
Reviewed recordings of thousands of actual customer calls
Familiar with Confidential telephony standards
Developed applications using SOA web services

Confidential, Davenport, IA

Assistant Professor and Program Director

Responsibilities:

Taught, advised, and directed in program for international students learning English in preparation for university studies.

Confidential, Big Rapids, MI

Instructor

Responsibilities:

Taught English as a Second Language classes to international students preparing for university studies.
Developed a strong sense of customer service.

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Applications Systems Analyst/programmer Resume

Davenport, IA

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