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Applications Systems Analyst/programmer Resume

Davenport, IA

SUMMARY:

With a background in both Applied Linguistics and computer programming, for over twelve years have provided all application development and technical support for Confidential IVR system. For six years have been responsible for design, development, tuning, and analysis of Speech Recognition applications. Have excellent interpersonal, written, listening, and public speaking skills. Able to work across cultures. Fluent in Spanish.

PROFESSIONAL HISTORY:

Confidential, Davenport, IA

Applications Systems Analyst/Programmer

Responsibilities:

  • Experienced programmer in Java, Visual Basic and C#.
  • Coded with Eclipse, NetBeans, and Visual Studio IDEs.
  • Responsible for Voice User Interface (VUI) design, call flows, and dialogue for speech applications
  • Developed and maintained GRXML grammars for Nuance speech recognition
  • Used nuance - analyze, nuance-tune, and Nuance Application Reporting Tool for tuning speech applications
  • Designed and developed numerous inbound and outbound call applications for both DTMF and Speech Recognition. Inbound applications complete over 27% of all calls to Confidential Call Center.
  • Outbound applications made over 500k customer contacts in past twelve months
  • Developed Spanish-language DTMF applications
  • Familiar with Oxygen XML editor and Audium VXML developer
  • Programmed CTI desktop applications for Confidential T-Server
  • Performed extensive and in-depth call analytics using both system and custom-built tools
  • Reviewed recordings of thousands of actual customer calls
  • Familiar with Confidential telephony standards
  • Developed applications using SOA web services

Confidential, Davenport, IA

Assistant Professor and Program Director

Responsibilities:

  • Taught, advised, and directed in program for international students learning English in preparation for university studies.

Confidential, Big Rapids, MI

Instructor

Responsibilities:

  • Taught English as a Second Language classes to international students preparing for university studies.
  • Developed a strong sense of customer service.

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