We provide IT Staff Augmentation Services!

System Administrator / It Support Resume

Roxbury, MA

CAREER PROFILE:

Computer networks and operations specialist with over eight years of field experience. Associate’s prepared information systems professional who desires a challenging IT support position allowing for continued growth,, and career advancement.

CRITICAL SKILLS:

  • Blackberry activation, adding/removing users, and wireless/wired sync set - up/repair
  • Inspection and repair of Dell, HP, Lenovo and Apple products
  • Customer service

EXPERIENCE:

System Administrator / IT Support

Confidential, Roxbury, MA

Responsibilities:

  • Exchange, Windows server, active directory troubleshooting.
  • Telecom admin (Nortel /Avaya)
  • Office setup and configuration.
  • Provide asset inventory and vendor management.

Computer / Project inspector

Confidential, Allston, MA

Responsibilities:

  • Configure blackberries and iPhones to send and receive email
  • Inspect and repair a wide variety of laptops, projectors, desktops, servers and PDAs.
  • Assist customer care with troubleshooting to provide quality service in a timely fashion to all RMAs and shipping
  • Maintain a detailed inventory for all of our recycled equipment and recycled goods

Information Systems Administrator

Confidential, Boston, MA

Responsibilities:

  • Manage all aspects of administrating, including infrastructure and planning, security, availability and documentation on OSX and PC platforms
  • Utilize in-house ticketing systems to prioritize critical work orders
  • Provide high-level support to offsite users via VNC, RDP and remotely
  • Maintain and configure software applications including DNS, FTP, Mail, and Web servers
  • Troubleshoot connection, application, and hardware issues with MACs and PCs
  • Wiring and termination
  • Intern interview and hiring partner
  • Blackberry enterprise server administrator
  • Installation, configuration and monitoring of VMware clients and ESX servers

Technical Consultant

Confidential, Boston, MA

Responsibilities:

  • Rollout and configure images for new and existing users
  • Install and instruct users how to utilize Citrix, lotus notes, Dexterity, Outlook applications
  • Perform back-ups and file restoration
  • Provided Phone and remote assistance to users
  • Install and configure network devices while maintaining network security

Network Administrator

Confidential, Boston, MA

Responsibilities:

  • Cat5e, Coaxial, and cabling and terminating
  • Manage Active Directory, user accounts, printer mappings and server maintenance
  • Support 800+ local users and 200+ remote users on windows and Apple/Mac platforms
  • Install and configure hard and floppy drives, CD-ROMs, CPUs, motherboards
  • Maintain documentation for the network.

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