Hardware Deployment specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Hardware Deployment specialist

Responsibilities:

Backup and restoring of users local data
Imaging laptops and desktops with standard image using Norton Ghost
Troubleshooting hardware or software issues as they arise
Installing Network and local Printers, scanners and Multifunction machines
Delivery and setup of Windows XP configured machines
Delivery and setup of Cisco IP Phone 7965
Preforming QA on deployed machines
Follow up with customers regarding the new equipment
Monitoring the network queue to ensure that tickets (interviews) are being properly documented and tracked

Confidential

Jr. Systems Administrator

Responsibilities:

Tests software and hardware to evaluate ease of use and whether product will aid staff in performing work.
Trains staff on software and hardware.
Installs personal computers, software, peripheral equipment and sets up and manages network and email accounts in Active Directory and IP phone system
Perform System imaging/ PC and Mac
Install hardware and software
In - process and out-process users and provide analysis, training and assistance
Implement wireless networking configuration
Conduct hardware technical refreshes

Confidential

Senior Helpdesk Analyst

Responsibilities:

Provide day-to-day technical assistance for the Dept of state and contractor personnel for PC, and associated software packages, network services and Internet applications using Remedy service tracking system.
Perform workstations and software upgrades as required
Perform customer service phone support
Provide Blackberry and remote support
Perform System imaging/ PC and Mac
Install hardware and software
In-process and out-process users and provide analysis, training and assistance
Implement wireless networking configuration
Conduct hardware technical refreshes