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Hardware Deployment Specialist Resume

TECHNICAL SKILLS

  • COBOL
  • C
  • UNIX
  • LINUX
  • HTML
  • Dos dig ping trace route
  • MS Windows 2000/XP/97
  • DNS
  • Outlook
  • Word
  • Excel
  • PowerPoint and Access)
  • Microsoft Internet Explorer
  • Netscape
  • Mozilla database management
  • Unicenter Remote Control Explorer
  • Active Directory
  • Cisco Secure
  • SMTP
  • Ubuntu
  • FTP
  • TELENET
  • TCP/IP
  • World Wide Web and Routing of IP Addressing DISA
  • DISN
  • NIPRNET customers
  • SIPRNET customers dial - up
  • Lotus Notes
  • CorelDraw
  • ActivClient for CAC PKI
  • Net sign. Remedy
  • Heat

PROFESSIONAL EXPERIENCE

Confidential

Hardware Deployment specialist

Responsibilities:

  • Backup and restoring of users local data
  • Imaging laptops and desktops with standard image using Norton Ghost
  • Troubleshooting hardware or software issues as they arise
  • Installing Network and local Printers, scanners and Multifunction machines
  • Delivery and setup of Windows XP configured machines
  • Delivery and setup of Cisco IP Phone 7965
  • Preforming QA on deployed machines
  • Follow up with customers regarding the new equipment
  • Monitoring the network queue to ensure that tickets (interviews) are being properly documented and tracked

Confidential

Jr. Systems Administrator

Responsibilities:

  • Tests software and hardware to evaluate ease of use and whether product will aid staff in performing work.
  • Trains staff on software and hardware.
  • Installs personal computers, software, peripheral equipment and sets up and manages network and email accounts in Active Directory and IP phone system
  • Perform System imaging/ PC and Mac
  • Install hardware and software
  • In - process and out-process users and provide analysis, training and assistance
  • Implement wireless networking configuration
  • Conduct hardware technical refreshes

Confidential

Senior Helpdesk Analyst

Responsibilities:

  • Provide day-to-day technical assistance for the Dept of state and contractor personnel for PC, and associated software packages, network services and Internet applications using Remedy service tracking system.
  • Perform workstations and software upgrades as required
  • Perform customer service phone support
  • Provide Blackberry and remote support
  • Perform System imaging/ PC and Mac
  • Install hardware and software
  • In-process and out-process users and provide analysis, training and assistance
  • Implement wireless networking configuration
  • Conduct hardware technical refreshes

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