SUMMARY:

• Results - driven information technology executive with proven record of success in developing and executing strategies to promote organizational growth, infrastructure stability, and optimal utilization of technology in domestic and international companies.
• Experienced in team building and working with business leaders to align IT activities with business goals.
• Recognized as a leader with strong planning, organizational, implementation, and people skills.
• Offers 20+ years of experience in designing, building, managing, and supporting enterprise network infrastructure and services.
• Develops and deploys high-performing local and wide area networks along with on-site and remote accessibility for national and international locations.
• Coordinates multiple priorities concurrently to facilitate corporate or customer goals.
• Designed a LAN, server, and firewall infrastructure with 99.99% uptime and high levels of security.
• Virtualized Server farm utilizing VM Ware servers
• Virtualized Server farm utilizing HyperV and replicate SAN content to DR facility
• Designed and installed a hybrid Digital - IP Phone system with integrated Unified Communications and Video Telephony capability
• Moved a MIS operation between New York City and Norfolk, Virginia with minimal disruption.
• Implemented Windows AD infrastructure between the United States and 44 countries globally.
• Established two disaster recovery sites for an International operation center in the United States.
• Saved $500K+ annually by replacing lease lines with local internet access across four countries.
• Developed a centralized technical support organization reducing issue response and resolution time.

AREAS EXPERTISE:

LAN/WAN Design-Management Data Center Operations Systems Administration Software Management Help Desk Operations Systems Installation Project Management Quality Assurance Technical Support

CAREER PROFILE:

Confidential

Information Technology Director

Responsibilities:

• Designs and implements LANs, WANs, and VPN connectivity between corporate and branch offices spanning five continents. Implemented MS Exchange Server system for Confidential
• Global operations. Plans and builds (hands on) the enterprise network infrastructure and security to support company growth.
• Manages Help Desk Operations, Network Management and Software Development teams (team of 10 Engineers), supporting 900 agents worldwide and resolves escalated issues if necessary.
• Supports Linux and Windows servers and workstations
• Designs, implements, manages collocation facility network and VLANs to host Confidential International Program s Servers and Applications
• Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives. Anticipates future network needs, identifies proactive solutions to satisfy needs in coordination with corporate leadership.
• Maintains Systems and Networks health utilizing advanced monitoring tools
• Manages IT Budget and compliance and holds responsibility for capacity planning and scheduling vendor negotiations related to IT as well as IT staffing and budgeting projections on a company - wide basis.
• Researches, maintains Service Level Agreements with Vendors and Providers

Confidential

Project Manager / Senior Network Engineer

Responsibilities:

• Consulted on continuous infrastructure development.
• Designed, implemented, and supported WANs, LANs, firewalls, databases, websites, Data Centers and e-mail systems of different clients.
• Administered software, systems, and networks.
• Managed the replacement and upgrade of 1,500 desktops in corporate and branch locations.
• Design and support the creation of disaster recovery site hosting and virtualization of 2000 financial applications

Confidential

Responsibilities:

• Design and implemented Data Center to support International operation including:
• Implemented Windows AD infrastructure and 44 countries globally.
• Implemented IP telephony globally.
• Established WAN connectivity using load balancing satellite and redundant T1 lines.
• Installed monitoring software to facilitate site performance and availability.
• Install NEC Legacy Alpha Servers (Unix OS)
• Implemented Internet access and IP telephony for 12 floors of office space with 60 business offices.
• Established LAN and WAN connectivity using satellite dish and redundant T1 lines.
• Installed monitoring software to facilitate site performance and availability.

Confidential

Responsibilities:

• Installed DNS and DHCP for 20+ domains running on Windows 2000 and UNIX platforms.
• Established remote access using Cisco VPN client and RSA authentication.
• Constructed the secure wireless network and backup strategy.
• Administered software, systems, and networks.
• Directed the implementation of a redundant gigabit Ethernet LAN backbone with 100/1000 Mbps to desktops, Cisco IP phones, and a call center.
• Installed Windows 2000 AD, DNS/DHCP servers, Internet access, IP addressing schemes, and VLANs.
• Designed Data Center LAN on COLOTRAQ collocation to host 25 servers
• Built WebSweeper gateways for web-surfing control.
• Upgraded MailSweeper servers with anti-spam and anti-virus scanner services.
• Developed a disaster recovery site along with the planning and support of critical business applications.
• Maintained 250 workstations, servers, and printers. Installed MS-SMS server and SQL 2K database.

Confidential

International Network Operations Manager

Responsibilities:

• Designed, implemented, and managed international network connectivity and security.
• Planned and built Internet, DNS/DHCP, LAN, VLAN, wireless, and IP addressing schemes.
• Administered domain controllers and a Windows 2000 domain forest and trees.

Confidential

Information Technology Manager

Responsibilities:

• Upgraded and managed LAN infrastructure along with file, application, and e-mail servers.
• Designed and deployed an e-commerce site internally and externally. Implemented an enterprise backup solution.

Confidential

Help Desk Manager / Senior Network Administrator

Responsibilities:

• Supervised a data network team, comprising of six engineers handling the design, operation, and administration of department LANs.
• Performed maintenance checkups for Windows NT 4.0 services, including file, print, and web intranet servers.
• Managed remote access connectivity and IP address space.

Confidential

International Technical Support Specialist

Responsibilities:

• Responded to technical questions regarding the company’s software protection products via telephone and e-mail; supported local and international distributors. Served as the primary contact and support person for packages after migrations and upgrades.
• Verified system compatibility and software configuration.

Confidential

Technical Education Specialist

Responsibilities:

• Delivered systems overview and functionality training to corporate staff on Maestro software, Microsoft Office, Corel WordPerfect, FileMaker Pro, and Qwiz HelpDesk.
• Installed Windows 95 on workstations and set up access and printing services.
• Maintained electronic attendance control and payroll systems for employees.
• Generated and updated electronic reports.
• Archived data in a databank of 120+ clients.