We provide IT Staff Augmentation Services!

Information Technology Director Resume

SUMMARY:

  • Results - driven information technology executive with proven record of success in developing and executing strategies to promote organizational growth, infrastructure stability, and optimal utilization of technology in domestic and international companies.
  • Experienced in team building and working with business leaders to align IT activities with business goals.
  • Recognized as a leader with strong planning, organizational, implementation, and people skills.
  • Offers 20+ years of experience in designing, building, managing, and supporting enterprise network infrastructure and services.
  • Develops and deploys high-performing local and wide area networks along with on-site and remote accessibility for national and international locations.
  • Coordinates multiple priorities concurrently to facilitate corporate or customer goals.
  • Designed a LAN, server, and firewall infrastructure with 99.99% uptime and high levels of security.
  • Virtualized Server farm utilizing VM Ware servers
  • Virtualized Server farm utilizing HyperV and replicate SAN content to DR facility
  • Designed and installed a hybrid Digital - IP Phone system with integrated Unified Communications and Video Telephony capability
  • Moved a MIS operation between New York City and Norfolk, Virginia with minimal disruption.
  • Implemented Windows AD infrastructure between the United States and 44 countries globally.
  • Established two disaster recovery sites for an International operation center in the United States.
  • Saved $500K+ annually by replacing lease lines with local internet access across four countries.
  • Developed a centralized technical support organization reducing issue response and resolution time.

AREAS EXPERTISE:

LAN/WAN Design-Management Data Center Operations Systems Administration Software Management Help Desk Operations Systems Installation Project Management Quality Assurance Technical Support

CAREER PROFILE:

Confidential

Information Technology Director

Responsibilities:

  • Designs and implements LANs, WANs, and VPN connectivity between corporate and branch offices spanning five continents. Implemented MS Exchange Server system for Confidential
  • Global operations. Plans and builds (hands on) the enterprise network infrastructure and security to support company growth.
  • Manages Help Desk Operations, Network Management and Software Development teams (team of 10 Engineers), supporting 900 agents worldwide and resolves escalated issues if necessary.
  • Supports Linux and Windows servers and workstations
  • Designs, implements, manages collocation facility network and VLANs to host Confidential International Program s Servers and Applications
  • Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives. Anticipates future network needs, identifies proactive solutions to satisfy needs in coordination with corporate leadership.
  • Maintains Systems and Networks health utilizing advanced monitoring tools
  • Manages IT Budget and compliance and holds responsibility for capacity planning and scheduling vendor negotiations related to IT as well as IT staffing and budgeting projections on a company - wide basis.
  • Researches, maintains Service Level Agreements with Vendors and Providers

Confidential

Project Manager / Senior Network Engineer

Responsibilities:

  • Consulted on continuous infrastructure development.
  • Designed, implemented, and supported WANs, LANs, firewalls, databases, websites, Data Centers and e-mail systems of different clients.
  • Administered software, systems, and networks.
  • Managed the replacement and upgrade of 1,500 desktops in corporate and branch locations.
  • Design and support the creation of disaster recovery site hosting and virtualization of 2000 financial applications

Confidential

Computer System Administrator

Responsibilities:

  • Design and implemented Data Center to support International operation including:
  • Implemented Windows AD infrastructure and 44 countries globally.
  • Implemented IP telephony globally.
  • Established WAN connectivity using load balancing satellite and redundant T1 lines.
  • Installed monitoring software to facilitate site performance and availability.
  • Install NEC Legacy Alpha Servers (Unix OS)
  • Implemented Internet access and IP telephony for 12 floors of office space with 60 business offices.
  • Established LAN and WAN connectivity using satellite dish and redundant T1 lines.
  • Installed monitoring software to facilitate site performance and availability.

Confidential

Computer System Administrator

Responsibilities:

  • Installed DNS and DHCP for 20+ domains running on Windows 2000 and UNIX platforms.
  • Established remote access using Cisco VPN client and RSA authentication.
  • Constructed the secure wireless network and backup strategy.
  • Administered software, systems, and networks.
  • Directed the implementation of a redundant gigabit Ethernet LAN backbone with 100/1000 Mbps to desktops, Cisco IP phones, and a call center.
  • Installed Windows 2000 AD, DNS/DHCP servers, Internet access, IP addressing schemes, and VLANs.
  • Designed Data Center LAN on COLOTRAQ collocation to host 25 servers
  • Built WebSweeper gateways for web-surfing control.
  • Upgraded MailSweeper servers with anti-spam and anti-virus scanner services.
  • Developed a disaster recovery site along with the planning and support of critical business applications.
  • Maintained 250 workstations, servers, and printers. Installed MS-SMS server and SQL 2K database.

Confidential

International Network Operations Manager

Responsibilities:

  • Designed, implemented, and managed international network connectivity and security.
  • Planned and built Internet, DNS/DHCP, LAN, VLAN, wireless, and IP addressing schemes.
  • Administered domain controllers and a Windows 2000 domain forest and trees.

Confidential

Information Technology Manager

Responsibilities:

  • Upgraded and managed LAN infrastructure along with file, application, and e-mail servers.
  • Designed and deployed an e-commerce site internally and externally. Implemented an enterprise backup solution.

Confidential

Help Desk Manager / Senior Network Administrator

Responsibilities:

  • Supervised a data network team, comprising of six engineers handling the design, operation, and administration of department LANs.
  • Performed maintenance checkups for Windows NT 4.0 services, including file, print, and web intranet servers.
  • Managed remote access connectivity and IP address space.

Confidential

International Technical Support Specialist

Responsibilities:

  • Responded to technical questions regarding the company’s software protection products via telephone and e-mail; supported local and international distributors. Served as the primary contact and support person for packages after migrations and upgrades.
  • Verified system compatibility and software configuration.

Confidential

Technical Education Specialist

Responsibilities:

  • Delivered systems overview and functionality training to corporate staff on Maestro software, Microsoft Office, Corel WordPerfect, FileMaker Pro, and Qwiz HelpDesk.
  • Installed Windows 95 on workstations and set up access and printing services.
  • Maintained electronic attendance control and payroll systems for employees.
  • Generated and updated electronic reports.
  • Archived data in a databank of 120+ clients.

Hire Now