SUMMARY:

To obtain a systems administrator/engineer position which will allow me to leverage my hands - on technical systems engineering experience with a forward thinking company.

SKILL:

Hardware: Dell, HP, IBM | Desktop and Laptop, BlackBerry

Operating Systems: Windows 9x, NT 4.0, 2000, XP, Vista, Windows 7 and IBM AIX

Software Applications: Microsoft Office 2007 suite Word, Excel, Outlook, PowerPoint, Access, Publisher. As well as Acrobat, Remedy, LANDesk, Citrix, Symantec Anti-Virus and Backup Exec and Lotus Notes

Network / Internet: Microsoft Exchange Server, TCP/IP, DNS, and DHCP, HTML, Telnet, FTP.

PROFESSIONAL EXPERIENCE:

Confidential, Suitland, MD

System Administrator

Responsibilities:

• Performed daily, weekly, and monthly systems administration support operational activities at the Confidential datacenter.
• Responsible for created, modified, and removed JPSS CGS systems access accounts in both the Windows and AIX\UNIX environments
• Analyzed system logs and identifying potential issues with JPSS CGS servers and workstations.
• Integrated new JPSS technologies into existing NSOF data center environments.
• Performed as assigned routine audits of systems and software.
• Monitored and performing systems backups.
• Applying operating system updates, patches, and configuration changes as approved.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealt with user request.
• Responsibility for ensuring all systems security server settings is maintained.
• Responsibility for documenting the configuration of the system.
• As assigned troubleshoot any reported SA problems as a member of SA team .
• System performance tuning as required.
• Perform routine enterprise wide systems updated and patching activities as identified based on security impacts.
• Lead support systems engineer for COTS updates and roll-out
• Perform daily systems administration task as assigned which include Antivirus, Netbackup, EM, Tripwire, QRadar, NETMri)
• Active participant in the planning, development and sustainment activities where functional changes are being made to meet the associated systems administration requirements.
• Participated in JPSS System security meetings and working group sessions and reported the status of systems administration activities.

Confidential, Washington, DC

HelpDesk Technician

Responsibilities:

• Provided technical support, and assistance to staff in various departments on existing personal computer hardware and software applications; answers staff questions in person, via phone, and via email on all supported applications.
• Instructed users in the use of equipment, software, and manuals. Identifies and escalates situations requiring urgent attention. Occasionally visit offices to provide in-time assistance in urgent situations.
• Responded to calls for assistance; captures and documents the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; uses a ticketing system to track and route problems and requests and document solutions; works with Information Systems colleagues to research and document problem resolutions.
• Maintains system standards; loads and initializes PC software (operating system, networking software, applications software, etc.) tests PCs for correct network operations including access to printers, e-mail, and business applications; instructs users on use of the PC and its access to the network; may be required to unpack, verify contents, and configure new personal computers and setup personal computers based upon an existing client/server model.
• Participates in the preparation of procedure manuals and documentation for help desk use; conducts periodic user satisfaction surveys and tracks user problem trends; creates reports based on information provided from user surveys and trends; participates in the distribution of network related information to users to include information such as help desk procedures and network handbooks.
• Maintains accurate reports of malfunctions; provides referrals to Computer Network Technicians when problems occur which are beyond the proficiency of the Help Desk Technician; serves as liaison between County staff and the technology department to resolve issues; tracks the problem until it has been resolved.

Confidential

Desktop Support Consultant

Responsibilities:

• Assisted with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interacted with numerous computer platforms in a multi-layered client server environment.
• Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trained and orients staff on use of hardware and software.
• Recommended and / or performs upgrades on systems to ensure longevity.
• Worked with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Ordered computer supplies.
• Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

Confidential, Washington DC

Information Technology Specialist

Responsibilities:

• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealt with user request.
• Responsibility for ensuring all systems security server settings is maintained.
• Responsibility for documenting the configuration of the system.
• As assigned troubleshoot any reported SA problems as a member of SA team.
• System performance tuning as required.
• Perform routine enterprise wide systems updated and patching activities as identified based on security impacts.
• Supported systems engineering with COTS updates and roll-out

Confidential

Helpdesk Support

Responsibilities:

• Assist students and staff with creating end user accounts, email accounts, directory passwords, and computer security including antivirus software.
• Help resolve hardware, software and operating system compatibility issues.

Confidential

Letter Carrier

Responsibilities:

• Responsibilities included sorting and arranging mail for delivering and collection.
• Obtained receipts for registered, certified, and insured mail from patrons.
• Was registered as a college student from to prepare for alternative career in Information Technology.