SUMMARY

• Experienced Information Technology Manager/Implementation Specialist with more than 20 years in network and computer system administration, IT management, project management, strategic planning system implementation, shop floor automation, IT auditing and ITIL processes.
• Superb diagnostics/troubleshooting skills with a wide range of hands - on experience.
• Expertise in heterogeneous networking environments, disaster recovery, network security, technology evaluation/recommendation, budgeting and asset management. HIPAA security and IT compliance officer. Application experience in LAN/WAN, Office Automation, CAD/CAM, Help Desk and Database Development and Design, Data Center Management, Shop Floor EDI and MRP systems.
• Expert in desktop policy’s and application deployment, network security and VoIP systems.

TECHNICAL SKILLS

• Windows NT/2003/2008 Intel Servers - Active Directory / Group Policy Objects / DFS Structure / DNS/DHCP/WINS subsystems / Remote Installation Services (RIS)
• Microsoft SMS/SCCM 2007
• App V, Med V, Wise Admin Studio
• Novell 3.12, 4.11, 5.1, 6 & 6.5, Zenworks / Netware Connect/ NFS / NDS Administration/Virtual Office /iFolder /iChain /iManager /iPrint /eDirectory/IDM
• ITIL Compliant admin applications BMC Remedy/ CA Service Desk/ Serena Dimensions CM
• Windows Terminal Server
• Terminal Emulation
• Citrix Metaframe (1.8 and XP)
• MS Exchange / Lotus Notes / GroupWise
• HP Compaq/Dell/IBM Intel Servers
• Oracle DBA/ DB2 Admin
• Cisco Router Configuration
• Synoptic & Cisco hubs/switches
• Windows 7/XP/2000 Desktops
• Ethernet 10/100/1000
• IBM Tivoli - Access Manager,TSM
• Fiber Optics / VPN / Wireless / TCP
• ArcServe/Backup Exec
• PBX / VoIP
• HP OpenView
• Vmware / Citrix XEN desktop
• Microsoft IIS Servers
• HP UX/Linux/Red Hat
• Frame / ISDN / T1 / T3
• Sun Solaris
• PLC / Shop floor automation
• Cisco Checkpoint / NetScreen / Juniper Firewall

PROFESSIONAL EXPERIENCE

Confidential

IT Engineer

Responsibilities:

• Led Project Manager on a variety applications associated with the Multi Club Integration
• Oversees the planning and implementation of multiple IT projects with a defined beginning and end.
• Partners with project sponsor to define project objectives, scope, schedule, and budget. Establishes project charter and plan, including success criteria
• Oversees the evaluation of business and system requirements and project related research on business and technical trends and dependencies
• Reviews, evaluates, baselines and executes project plans, schedules and budgets
• Allocates staff and budget resources to meet changing corporate needs
• Identifies and negotiates schedules, milestones and resources required to meet project objectives and success criteria.
• Provides coaching, mentoring and guidance to project team members and/or others in Project Management roles
• Change Management review/approvals, project failsafe reviews and implementation in to production environment, environmental requirements, Computer Operations daily processes & procedures using Serena Dimensions CM
• Utilize the various Administrative tools available for problem solving and incident resolution

Confidential

IT Manager

Responsibilities:

• Responsible for in plant service and operations of IT systems and solutions. This includes systems supporting Manufacturing/Plant Floor, Commercial Applications, Enterprise Resource Planning, Line of Business and Product Development.
• Provide in-plant IT Operations support for all IT Infrastructure and Operating systems including servers, workstations, network routers, network nodes, plant floor devices in the plants while exceeding corporate service level agreements. Analyze and propose additional actions as appropriate to increase the reliability and performance of IT platforms and applications.
• Technical environment includes but not limited too:
• Cisco 2800 & 3700 series routers
• Cisco Catalyst 2900, 3550 & 4500 series switches
• Juniper SSG 140 firewalls
• Nokia IP260 firewalls
• IBM X Series Servers (335,345,346 & 615)
• Global SLA Management: Proactively monitor, measure, manage and report the effectiveness of the local delivery of these operations services and solutions. Develop and maintain metrics reporting to demonstrate progress toward meeting and exceeding SLA metrics, improving service delivery and customer satisfaction.
• Work with internal resources and outsourcing partners to improve performance of day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents, lower lost work hours related to IT and ensuring customer satisfaction is achieved.
• Change Management review/approvals, project failsafe reviews and implementation in to production environment, environmental requirements, Computer Operations daily processes & procedures using BMC Remedy
• Design, implementation, ongoing management and troubleshooting of Cisco Unified Communications Systems, including Call Manager

Confidential, Van Buren, MI

ITIL Problem Manager

Responsibilities:

• Act as a IT auditor as it relates to complying with ITIL processes and Visteon/IBM documented procedures
• Work with the Transformation Team as a Subject Matter Expert for ITIL processes and act as point of contact to Visteon IT Executives
• Act as a point of escalation for day-to-day problem issues and escalating, as required, to bring the resolution of the problems back on schedule
• Oversight and escalation for Incident Management team to help bring aging incidents back on schedule. Provide Incident resolution metrics
• Ensure that designated personnel are alerted to critical, unresolved problems
• Manage operational improvements and drive continuous improvements for problem management needs
• Trace (and remove) errors in the IT infrastructure to obtain the highest possible stability of IT services, both reactively and proactively
• Minimize the impact of incidents in BMC Remedy
• Stabilize the IT service delivery
• Prevent incidents and problems
• Trend analysis
• Recurring problems or incidents
• Post-change incidents or problems
• Early detection of 'potential' incidents or problems
• Targeting Preventive actions
• Identify single points of failure
• Improved procedures
• Research other sources of knowledge about known errors
• Over see project that included server migration to Novell and IDM installation
• Zenworks installation and configuration including customized desktop policies and software distribution

Confidential, Detroit, MI

IT Manager

Responsibilities:

• Responsible for 4 Confidential business units. Manage LAN/Desktop and WAN activities and responsible for day to day network operations including shop floor applications.
• Responsible for daily operations and systematic upgrades and improvements in a LAN/WAN Microsoft/Novell operating environment encompassing over 400 PC’s and Servers.
• Managed and negotiated contracts for wide-area data and local-area networks covering entire enterprise.
• Responsible for budgeting, cost-benefit analysis and recommendations.
• DNS/DHCP, Remote installation services, automatic software installation.
• Manage NetScreen Firewall and all remote access.
• Converted from Microsoft to Novell environment.
• Migrated all MS Exchange servers to GroupWise 6.5.
• Novell Identity Manager Installation and configuration.
• Zenworks installation and configuration including customized desktop policies and software distribution.
• Internal research and development engineer for IT technology and direction. Research, evaluate, perform needs analysis, pilot, recommend, initiate implementation, and conduct project management of new technologies and their associated procedures and policies.
• Upgraded infrastructure with all new Cisco equipment and CAT 5 cabling.
• Assisted in preparation and implementation of IT Disaster Recovery Plan for internal use and comprehensive customer review. Plan covered all aspects of network and telecommunications readiness and recovery.
• Excellent technical and communications skills.
• Provide training, guidance and support for the various applications used by business clients, both web based and legacy systems, across all business units.
• EDI,MRP and shop floor application technical support.

Confidential

Senior LAN Support / Project Manager

Responsibilities:

• HIPAA security and IT compliance officer for Mercy Hospital (Port Huron, MI)
• Responsible for corporate network security, implemented and maintained comprehensive security policies, procedures and IT audits for HIPAA compliance.
• Responsible for 3 Trinity IT Groups at Mercy Hospital in Port Huron. Managed LAN/Desktop and WAN groups and responsible for day to day network operations.
• Responsible for daily operations and systematic upgrades and improvements in a LAN/WAN Microsoft/Novell operating environment encompassing over 800 PC’s and Servers.
• Groupwise and Zenworks administrator for local site.
• Managed and negotiated contracts for wide-area data and local-area networks covering entire enterprise.
• Responsible for budgeting, cost-benefit analysis and recommendations for $2 million annual IT budget.
• Managed Active Directory design and status, data collection, Group Policy Objects, login/startup scripting, DFS structure, DNS/DHCP/WINS, Remote installation services, automatic software installation.
• Designed and implemented IBM Tivoli. Managed and supported Tivoli Access Manager and TSM for all Port Huron locations.
• Regularly met with company department heads via IT steering committee for strategic planning sessions.
• Local Project Manager for Mercy Hospital. Led and or coordinated all locally funded IT projects.
• Internal research and development engineer for IT technology and direction. Research, evaluate, perform needs analysis, pilot, recommend, initiate implementation, and conduct project management of new technologies and their associated procedures and policies. Used HP OpenView for support and diagnostic analysis of the network.
• Assisted in preparation and implementation of IT Disaster Recovery Plan for internal use and comprehensive customer review. Plan covered all aspects of network and telecommunications readiness and recovery.
• Excellent technical and communications skills.