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Lotus Notes Administrator Resume

SUMMARY

  • Business Professional with extensive experience in technical services.
  • Proven call center expertise and problem resolution abilities while maintaining high levels of customer satisfaction.
  • Astute and analytical in addressing the needs of both internal and external customers.
  • Reputation for building solid business relationships and communicating effectively with individuals at all levels of management.
  • Proficient at delivering training for new and existing staff.

TECHNICAL SKILLS

  • Lotus Notes release 8.53: Remedy
  • Expert Advisor
  • Top of Mind
  • Veritas Netbackup
  • ARCServe
  • Brightstor
  • Backup Exec

PROFESSIONAL EXPERIENCE

Confidential

LOTUS NOTES ADMINISTRATOR

Responsibilities:

  • Provided retrieval of historical and archival data which led to compliance with Prudential and SEC legal standards and communicated the status to senior management.
  • Created and provided written documentation and standards for the group, which enabled the delivery of consistent service to end users.
  • Ensured no downtime for customer sales force on both Blackberry and tablet devices by providing guidance on the Blackberry Enterprise environment V5.0.228.
  • Provided assistance to same customer sales force using the Good application on iPhones and tablet devices that ensured no downtime for required deadlines.
  • Configured and monitored daily backups on Notes servers using different types of backup software such as: Veritas Netbackup, ARCServe and Backup Exec.
  • Processed various mail and database restores to end users upon requests.

Confidential

SYSTEMS ANALYST

Responsibilities:

  • Primary contact for all PC, LAN, and Legacy systems support to a customer base of over 4,000.
  • Provided second level support for mainframe printing and connectivity issues to the same customer base, which provided help desk with second - level support.
  • Delivered necessary training for new and existing staff, which enhanced their overall knowledge of the processes.
  • Provided excellent customer service follow-up, which resulted in receiving Apprises’ merit award in 1995 and 1996.

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