SUMMARY:

A position where proven customer service, leadership and technical skills would be utilized. Self - motivated, dedicated, and task oriented professional with creative ability to solve problems while working with critical clients.

TECHNICAL SKILLS:

• Windows 2003 Active Directory (AD) and Directory objects 2
• Windows95/98/NT/2000/Xp/2003
• Logical Access & Permission - Group Policy Restrictions, user permissions, shares creation, User rights, privilege accounts, etc
• LAN & WAN, Teaming, DHCP, DNS, TCP/IP
• ISA Proxy 2000 & Symantec
• IIS, Symantec Antivirus 10, WSUS 3.0, (Monitoring Tool).
• Processes - ITIL
• E-mail filtering
• HP DL360 G5, HP DL380 G5, HP ML350, Dell PE 2850, Dell PE 2950, IBM System X 3650M3
• Remote Monitoring

PROFESSIONAL EXPERIENCE:

Confidential

Sr. System Engineer

Responsibilities:

• Taking up the new challenges
• Taking care of New Projects Servers / LAN/ WAN / Desktop Management
• Building up the New Data center
• Creating Security system
• Started the Team with 12 engineers and shared my knowledge with Engineers.
• Taking care of remote locations
• Mapping business requirements and providing customized networking solutions involving finalization of product specifications and selection of appropriate techniques.

Confidential

Sr. Systems Engineer

Responsibilities:

• Systems Administrator taking care of Wintel activities
• Vender management
• Backup management
• Server management
• Handling critical issues
• Application
• Escalation Calls

Confidential

Sr. Systems Engineer

Responsibilities:

• Positioned as a Senior Systems Administrator have to take care of the Wintel activities in the heterogeneous environment based on the ITIL framework.
• Need to monitor and manage more than 4,000 servers in multiple domains.
• Planning activities by creating RFC's (Request For Change) for all kind of issues related to Windows 2000/2003
• Working on the ticketing system like Info-man,Virtual Ticket,Peregrine etc
• Taking care of all the wintel related issues in different LOB around 4000 servers
• Monitoring the alerts trough Tivoli/LMS for better performance
• Having knowledge on deploying patches through Shavlik tool
• Co-ordinating with other teams from different LOB for the closure of different tickets
• Having the knowledge on Citrix envirement at desktop level
• Interacting with the US customer daily on phone for any wintel issues.
• Technical Specialist, with 6+ years of experience in handling Windows platforms also posses excellent problem solving & troubleshooting skills

Confidential

Responsibilities:

• Discussing for new development with IT Manager
• Calls must close as per SLA
• Responsible for proposing and designing solutions to meet customer requirements and address complex business / technical process requirements.
• Responsible for process implementation and ensuring process compliance
• Ensuring service delivery takes place based on the Service level agreements
• Provided technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.
• Driving people to ensure that project deliverables are met and project time is maintained for generating Monthly, Quarterly and Annual reports and same will be shared with the customer
• Vender management
• Managing total team of 11 Engineers
• Backup management
• Server management
• Handling critical issues
• V cons
• Critical application
• Escalation Calls

Senior Engineer

Confidential

Responsibilities:

• Responsible for System / Network of Windows 2003, Exchange 2003 Servers, Windows Desktops of 150 no s, EPABX, VSAT, Lease line - 2 Mbps link from Yanam Site to Chennai office and Backup operations
• Administration of Windows 2003 and Exchange 2003 Servers
• Installation, configuration and troubleshoot client problems of Windows NT/98/2000/XP and MS Office 2000/XP.
• Daily backup of data using VERITAS Backup Exec 10 software.
• File and Print Servers management - local and remote.
• Installation and Management of Citrix clients.
• Updating of MacAfee antivirus in Servers and Clients.
• Troubleshoot the remote pc s using PC Anywhere 10 / Dame Ware utilities.
• User management / disk management and assigning security levels.
• Plan, Coordinate and Execute new Projects
• Plan and install Network cabling for the pc and Tele networks.
• Maintain VSAT and the internal Tele network system (EPABX).
• Provide Desktop / LAN support and Fiber Optic / UTP cable support
• Installing Wireless connection from Rig to Base.
• Rig net connection to Singapore through Satellite Dish connection

System Administrator

Confidential

Responsibilities:

• Maintaining 2000 Server, NT Server, FTP Server, Proxy Server and Exchange 5.5
• Creating user accounts, deleting user accounts, giving access to user folders and set the group policies.
• Installing and configuring Microsoft Outlook.
• Maintaining Network, Servers & Network Printers
• Taking Daily, Weekly, Monthly backups on DLT tapes
• Install & configure network printers.
• Any Escalated calls will be taken responsibility like troubleshooting of PC’s, Printers & Network connections.

Sr-Engineer

Confidential

Responsibilities:

• Updating Antivirus for all users from time to time.
• Trouble shooting systems, which are not able to get access to server.
• Installing and trouble-shooting software and hardware
• Creating Mail ids and trouble-shooting mails
• Taking Daily, Weekly, Monthly Backup of Servers using Arc Server 9.0ver software
• Maintaining network printers
• Maintaining Oracle server (Jaguar).
• Hardware trouble shooting.
• Troubleshooting of PC’s, Printers & Network connections.
• Other roles including Help Desk Management, virus Management, Vendor Management Network Management, Desktop Management, Asset Management
• Win-2000& Windows 2003installation with Raid Configuration.
• Implementation of RAID levels (0,1&5)