SUMMARY:

• Application of VOIP systems from both CME and Confidential Call Manager (CUCM) including version 8.x and 9.x perspectives.
• Application of VOIP protocols such as MGCP, SIP, Skinny, and H.323.
• Application of VOIP features such as Call Transfer, Call Park, Call Pickup, Intercom, After Hour Call Blocking, and Music on Hold.
• Application of VOIP redundancy as it relates to SRST, publisher and subscriber configuration.
• Troubleshooting with tools such as Traceroute, Ping, Show commands, and CDP.
• Configuration of Confidential 2600, 2800, 2900, series routers.
• Configured Confidential 2950, 3550, 3560, 3750, 6509, 6513 switches.
• Configuration of Ripv1, Ripv2, EIGRP, and OSPF with multiple areas.
• Configured Spanning Tree Protocol
• Setting default routes, static routes and network summarization.
• Implementation of Confidential Port - Security.
• Installation of Win XP, Win Vista, and Win 7.
• Troubleshooting software, hardware, and network connectivity.
• Maintained Routers, Installed Switches and LAN/WAN Connections.
• Installations of Windows ME, 2000, 2003, and Vista.

EMPLOYMENT HISTORY:

Confidential, Pittsburgh, PA

Senior Voice Engineer

Responsibilities:

• Deployed thousands of Confidential phones for a plethora of sites throughout the United States to move from older TDM Avaya technology to Confidential telephony.
• Configure CUCM for deployment of Confidential phones to replace existing legacy Avaya telephony.
• Design and configure system call handlers on unity connection and provide documentation for customer to follow and modify if desired.
• Design and configure hunt groups with call queuing and routing to auto attendants based on time of day routing and various customer requests.
• Configure mass users in Unity Connection for voice mail.
• Configure translation patterns for 800 numbers and CTI route points to route calls from CUCM to Unity Connection for auto attendants and voice messaging.
• Configure voice mail ports in Unity Connection for users to have connectivity to voicemail and other features.
• Use Bulk Administration Tool (BAT) to configure users and phones rapidly and accurately.
• Configured Voice, Data, Server, and various other vlans on switches for voice infrastructure.
• Configured EBGP to route traffic to and from AT&T.
• Configured IBGP to route traffic within internal autonomous system within Confidential .
• Configured EIGRP and other routing protocols on ISRs.
• Configured and tested t1 connections to ITSP for SIP protocol.
• Designed and configured hunt groups with call queuing on Confidential Unity Connection (7.x and 9.x) to replace call handlers on legacy Avaya system.
• Configured translation patterns, route patterns, route lists, route groups, CTI Route points, calling search spaces, partitions, etc on CUCM (7.x and 9.x) to establish call flow.
• Configured Integrated Services Router 3925s, Aggregation Services Router ASR1004s, 3750 POE layer 3 switches.
• Established redundancy for critical devices by configuring Hot Standby Routing Protocol (HSRP).
• Designed complex auto attendants with hunt groups combining multiple hunt group voice mails into one universal voice mails.
• Flowcharted Visio auto attendants in design stage for customer review and approval before actual implementation on Unity Connection 9.x.
• Troubleshot and corrected problems resulting from duplicate translation patterns.
• Configured ip addresses, H.323 dial-peers, and SIP dial-peers on voice gateways and CUBEs respectively.
• Used Dialed Number Analyzer (DNA) tool to track and troubleshoot call flow through the elements of CUCM to ensure proper call flow.
• Performed debugging commands on gateway to ensure correct DID porting and to make sure correct dial-peers are matched when calls enter and leave the gateway.
• Propose to upper management procedures and methodologies to reduce system errors and minimize down time of calling domains.
• Used RTMT tool to troubleshoot, monitor, and resolve call flow concerns.

Confidential, Atlanta, GA

Senior Voice Engineer

Responsibilities:

• Completed multimillion conversion of TDM to SIP project for over fifty sites with hundreds of phones per site.
• Collaborate directly with managers, supervisors and end users to design call features and surpassed expectations.
• Deployed and configured Confidential Unity Connection 9.x
• Deployed and configured call manager (CUCM) 9.x
• Configured SRST on gateways and in CUCM.
• Built hundreds of phones simultaneously and accurately through Bulk Administration Tool.
• Configured phones individually for those that were discovered missing from bulk administration upload.
• Configured FXO and FXS ports along with trunk groups.
• Configured features such as Call Pickup, Mobile Connect, and Call Park.
• Deployed and configured Confidential Presence versions 8.x and 9.x.
• Configured 7915 Expansion Modules for receptionists and executive assistants.
• Configured shared line appearances for executive assistants.
• Configured translation patterns on CUCM so calls could be routed from gateway to endpoint.
• Created hunt groups and associated call queuing on CUCM 9.1.1.
• Built sites in CUCM and CUC for deployment.
• Built and troubleshot media resources on gateway and on CUCM.
• Configured and tested Fidelus console for customer sites.
• Confirmed successful port by verifying calls showed on CUBE.
• Manipulated Excel data to Build BAT files for CUCM and CUC upload.
• Created system call handlers for daytime auto attendants, after hours auto attendants, and holiday scheduling.
• Created and tested pick up groups.
• Configured BLFs, Shared Lines, and Speed dials on 7915 expansion modules.
• Created distribution lists in CUC.
• Performed upgrades on Confidential Unity Connection (CUC) versions 8.x and most currently 8.6.2.
• Deployed and configured Confidential Presence versions 8.x and 9.1.1.
• Configured calling privileges by setting up partitions, calling search spaces and assigning them to devices.
• Configured MWI ON and MWI OFF and placed into appropriate calling search spaces and partitions for security.
• Configured Single Number Reach (SNR) also known as Mobile Connect.
• Configured softkey templates for users of varying softkey button requirements.
• Configured device pools (Regions, Locations, and Date & Time groups).
• Configured route patterns, route lists, route groups for outbound call routing on CUCM.
• Configured hunt groups, hunt lists, and hunt pilots for hunt groups.
• Configured 7920 and 7921 wireless phones.
• Tested connectivity and reliability of phone systems.
• Set up static routes, access lists, and NAT on Confidential ASA 55xx firewalls.
• Configured SIP trunking from businesses to ITSP including SIP dialpeers.
• Set up and configured Confidential Unified Border Element (CUBE/SBC).
• Used debug commands such as debug CCSIP Messages to troubleshoot.
• Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.
• Configured dial patterns in CUCM and tested route plan to ensure connectivity.
• Set up H.323 gateways and H.323 dialpeers to match route patterns for outbound calling.
• Configured sip dial peers and refined them using DNA tool and debug commands.
• Configured SIP trunks to allow call manager to make calls through gateway.
• Configured SIP dial peers on gateway.
• Configured MGCP
• Ran CAT5/CAT6 cabling from Meet Me panels in data center to switch closets.
• Ran CAT5/CAT6 cabling from IP phone to POE switch to power IP phone.
• Configured FXO ports on 28xx routers to receive calls from the PSTN and local IP Phones.
• Used debug commands such as debug CCSIP Messages to troubleshoot
• Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.
• Configured SCCP for hardware media resources such as MTP, Transcoding, and Conferencing.

Confidential, Atlanta, GA

Voice Engineer

Responsibilities:

• Deployed and configured Confidential Unity Connection 7.x, 8.x.
• Deployed configured call manager (CUCM) 7.x, 8.x.
• Performed upgrades on CUCM versions 7.x, 8.x and most currently 8.6.2.
• Performed upgrades on Confidential Unity Connection (CUC) versions 7.x, 8.x and most currently 8.6.2.
• Configured calling privileges by setting up partitions, calling search spaces and assigning them to devices.
• Ran CAT5/CAT6 cabling from Meet Me panels in data center to switch closets.
• Ran CAT5/CAT6 cabling from IP phone to POE switch to power IP phone.
• Configured MWI ON and MWI OFF and placed into appropriate calling search spaces and partitions for security.
• Configured Single Number Reach (SNR) also known as Mobile Connect.
• Configured softkey templates for users of varying softkey button requirements.
• Configured device pools (Regions, Locations, and Date & Time groups).
• Configured route patterns, route lists, route groups.
• Configured hunt groups for call handling.
• Configured 7920 and 7921 wireless phones.
• Tested connectivity and reliability of phone systems.
• Set up static routes, access lists, and NAT on Confidential ASA 55xx firewalls.
• Configured SIP trunking from businesses to ITSP including SIP dialpeers.
• Set up and configured Confidential Unified Border Element (CUBE/SBC).
• Used Wireshark to capture packets from IP phone to troubleshoot.
• Used debug commands such as debug CCSIP Messages to troubleshoot
• Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.
• Configured dial patterns in CUCM and tested route plane to ensure connectivity.
• Set up H.323 gateways and H.323 dialpeers for both offnet and on net calling.
• Configured sip dial peers and refined them using DNA tool and debug commands.
• Configured SIP trunks to allow call manager to make calls through gateway.
• Configured SIP dial peers on gateway.
• Configured MGCP
• Configured FXO ports on 28xx routers to receive calls from the PSTN and local IP Phones.
• Used debug commands such as debug CCSIP Messages to troubleshoot
• Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.

Confidential, Atlanta, GA

Network Engineer

Responsibilities:

• Whitelisted and Blacklisted addresses on ASA 5505s, ASA 5520s, Netscreen 208s, and Netscreen ISG 2000s.
• Work with customers to establish extranet connections through new and existing firewalls in support of primary business activities.
• Permitted and denied traffic by configuring Access Control Lists on ASA and Netscreen platforms.
• Loaded ASA software versions 6.x, 7.x, 8.2, 8.3 and 8.4.3.12 for firewalls.
• Created static routes, access lists, and NAT translations on ASA and Juniper platforms.
• Installed, maintained, upgraded, and troubleshot Confidential networks, ASA firewalls, VPN's.
• Configured security protocols (IPSec), encryption technologies (3DES, AES).
• Completed Global Knowledge ACE load balancer course.
• Created server farms on ACE load balancers and Command Service Modules.
• Completed ACE20 to ACE30 load balancer migration.
• Configured Virtual IPs (VIPs) for server farms on ACE20 load balancers.
• Configured trunks on 6509s, 6513s, 3505s, and various other multilayer switches.
• Solved layer two problems between servers and 6509s, 6513s, and various other switches.
• Created and stored documentation for configuration changes in LiveTime ticketing software.
• Verified device configuration and network connectivity using ping, traceroute, telnet, SSH and other utilities.
• Created and applied addressing schemes to various networks.
• Assigned and verified valid IP addresses to hosts, servers, and networking devices in a LAN environment.

Confidential, FL

Voice Engineer

Responsibilities:

• Configured Network Time Protocol to synchronize time on all Confidential Phones and other network devices for VOIP infrastructure.
• Set up Ephones and Ephone-dns to register VOIP phones such as CIPC, 7960G, 7940, 7961, 7962, 7942, 7941, 7970, and 7910 Confidential IP phones.
• Configured VOIP parameters and installed AIM-CUE modules on 26xx, 28xx, and 29xx routers.
• Installed and configured FXS and FXO ports on 26xx, 28xx, and 29xx routers for VOIP implementation.
• Installed Digital Signal Processors in 26xx, 28xx, and 29xx routers for VOIP implementation.
• Troubleshot VOIP phone systems to restore communications in major companies.
• Added users to Confidential Unified Communications Manager.
• Performed LDAP synchronization and authentication to for VOIP systems.
• Created VOIP call legs, dial plans, and used digit manipulation to route calls.
• Implemented VOIP phones using call manager express.
• Ensured VOIP phones registered with call manager phones.
• Created users in VOIP configurations manually, using BAT, and auto-registration.
• Configured VOIP features such as Call Transfer, Call Park, Call Pickup, Intercom, After Hour Call Blocking, Music on Hold from the Call Manager Express CLI.
• Configured IP addresses on FastEthernet and Serial ports for routers.
• Assigned static IP addresses within the assigned DHCP range.
• Assisted staff in connecting to wireless network by assigning static IP addresses and changing TCP/IP settings on their PCs.
• Troubleshot DHCP issues by obtaining assigned ip address and mac address from pc’s and locating them on the server, switches, or access points.
• Assisted NASA with installation of servers, switches, and routers.
• Assigned ports to appropriate VLANs and configured switch-port security.
• Worked with System Engineers, and Network Engineers to solve network issues and server issues.
• Assisted with WAN troubleshooting while working with ISP’s and determined point of failure by pinging gateway and circuit IP’s.
• Read portmaps to locate and troubleshoot AP’s, modems, and directed staff members to MDF’s and IDF’s.

Confidential, Raymond, OH

Design Engineer

Responsibilities:

• Revolutionized Element’s interior appearance with newly designed tuner and matching instrument cluster.
• Led an over $2M cost reduction across all Confidential and Acura models with redesign and application of new XM technology.
• Led multiple supplier teams through resolution of electrical noise concerns, rattle, and uneven illumination discovered during prototype builds by providing solutions on time, under budget 98% of the time.
• Conformed Confidential ’s 2006 truck of the Year to Canada’s new CMVSS 114 regulation through creative immobilizer system design.
• Transformed prototype vehicles into mass production by writing specifications, surpassing evaluation requirements, and providing solutions to achieve high quality targets.

Confidential

Network Analyst

Responsibilities:

• Purchased and installed the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts.
• Configured, verified, and troubleshot RIP.
• Accessed and utilized the router CLI to set basic parameters.
• Connected, configured, and verified operational status of device interfaces.
• Verified DNS operation.
• Enabled NAT for small networks using the ISP and connection using SDM and verified operation using CLI and ping.
• Configured, verified and troubleshot DHCP and DNS operation on routers (including: CLI/SDM).
• Implemented static and dynamic addressing services for hosts in a LAN environment.
• Identified and corrected IP addressing issues.
• Calculated and applied VLSM IP addressing designs to various networks.
• Determined appropriate classless addressing schemes using VLSM and summarization to satisfy addressing requirements in LAN/WAN environments.
• Performed and verified routing configuration tasks for static and default routes given specific routing requirements.
• Managed IOS configuration files (including: save, edit, upgrade, restore).
• Implemented password and physical security.
• Verified network status and router operation using basic utilities (including: ping, traceroute, telnet, SSH, arp, ipconfig), SHOW & DEBUG commands