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Senior Voice Engineer Resume

Pittsburgh, PA

SUMMARY:

  • Application of VOIP systems from both CME and Confidential Call Manager (CUCM) including version 8.x and 9.x perspectives.
  • Application of VOIP protocols such as MGCP, SIP, Skinny, and H.323.
  • Application of VOIP features such as Call Transfer, Call Park, Call Pickup, Intercom, After Hour Call Blocking, and Music on Hold.
  • Application of VOIP redundancy as it relates to SRST, publisher and subscriber configuration.
  • Troubleshooting with tools such as Traceroute, Ping, Show commands, and CDP.
  • Configuration of Confidential 2600, 2800, 2900, series routers.
  • Configured Confidential 2950, 3550, 3560, 3750, 6509, 6513 switches.
  • Configuration of Ripv1, Ripv2, EIGRP, and OSPF with multiple areas.
  • Configured Spanning Tree Protocol
  • Setting default routes, static routes and network summarization.
  • Implementation of Confidential Port - Security.
  • Installation of Win XP, Win Vista, and Win 7.
  • Troubleshooting software, hardware, and network connectivity.
  • Maintained Routers, Installed Switches and LAN/WAN Connections.
  • Installations of Windows ME, 2000, 2003, and Vista.

EMPLOYMENT HISTORY:

Confidential, Pittsburgh, PA

Senior Voice Engineer

Responsibilities:

  • Deployed thousands of Confidential phones for a plethora of sites throughout the United States to move from older TDM Avaya technology to Confidential telephony.
  • Configure CUCM for deployment of Confidential phones to replace existing legacy Avaya telephony.
  • Design and configure system call handlers on unity connection and provide documentation for customer to follow and modify if desired.
  • Design and configure hunt groups with call queuing and routing to auto attendants based on time of day routing and various customer requests.
  • Configure mass users in Unity Connection for voice mail.
  • Configure translation patterns for 800 numbers and CTI route points to route calls from CUCM to Unity Connection for auto attendants and voice messaging.
  • Configure voice mail ports in Unity Connection for users to have connectivity to voicemail and other features.
  • Use Bulk Administration Tool (BAT) to configure users and phones rapidly and accurately.
  • Configured Voice, Data, Server, and various other vlans on switches for voice infrastructure.
  • Configured EBGP to route traffic to and from AT&T.
  • Configured IBGP to route traffic within internal autonomous system within Confidential .
  • Configured EIGRP and other routing protocols on ISRs.
  • Configured and tested t1 connections to ITSP for SIP protocol.
  • Designed and configured hunt groups with call queuing on Confidential Unity Connection (7.x and 9.x) to replace call handlers on legacy Avaya system.
  • Configured translation patterns, route patterns, route lists, route groups, CTI Route points, calling search spaces, partitions, etc on CUCM (7.x and 9.x) to establish call flow.
  • Configured Integrated Services Router 3925s, Aggregation Services Router ASR1004s, 3750 POE layer 3 switches.
  • Established redundancy for critical devices by configuring Hot Standby Routing Protocol (HSRP).
  • Designed complex auto attendants with hunt groups combining multiple hunt group voice mails into one universal voice mails.
  • Flowcharted Visio auto attendants in design stage for customer review and approval before actual implementation on Unity Connection 9.x.
  • Troubleshot and corrected problems resulting from duplicate translation patterns.
  • Configured ip addresses, H.323 dial-peers, and SIP dial-peers on voice gateways and CUBEs respectively.
  • Used Dialed Number Analyzer (DNA) tool to track and troubleshoot call flow through the elements of CUCM to ensure proper call flow.
  • Performed debugging commands on gateway to ensure correct DID porting and to make sure correct dial-peers are matched when calls enter and leave the gateway.
  • Propose to upper management procedures and methodologies to reduce system errors and minimize down time of calling domains.
  • Used RTMT tool to troubleshoot, monitor, and resolve call flow concerns.

Confidential, Atlanta, GA

Senior Voice Engineer

Responsibilities:

  • Completed multimillion conversion of TDM to SIP project for over fifty sites with hundreds of phones per site.
  • Collaborate directly with managers, supervisors and end users to design call features and surpassed expectations.
  • Deployed and configured Confidential Unity Connection 9.x
  • Deployed and configured call manager (CUCM) 9.x
  • Configured SRST on gateways and in CUCM.
  • Built hundreds of phones simultaneously and accurately through Bulk Administration Tool.
  • Configured phones individually for those that were discovered missing from bulk administration upload.
  • Configured FXO and FXS ports along with trunk groups.
  • Configured features such as Call Pickup, Mobile Connect, and Call Park.
  • Deployed and configured Confidential Presence versions 8.x and 9.x.
  • Configured 7915 Expansion Modules for receptionists and executive assistants.
  • Configured shared line appearances for executive assistants.
  • Configured translation patterns on CUCM so calls could be routed from gateway to endpoint.
  • Created hunt groups and associated call queuing on CUCM 9.1.1.
  • Built sites in CUCM and CUC for deployment.
  • Built and troubleshot media resources on gateway and on CUCM.
  • Configured and tested Fidelus console for customer sites.
  • Confirmed successful port by verifying calls showed on CUBE.
  • Manipulated Excel data to Build BAT files for CUCM and CUC upload.
  • Created system call handlers for daytime auto attendants, after hours auto attendants, and holiday scheduling.
  • Created and tested pick up groups.
  • Configured BLFs, Shared Lines, and Speed dials on 7915 expansion modules.
  • Created distribution lists in CUC.
  • Performed upgrades on Confidential Unity Connection (CUC) versions 8.x and most currently 8.6.2.
  • Deployed and configured Confidential Presence versions 8.x and 9.1.1.
  • Configured calling privileges by setting up partitions, calling search spaces and assigning them to devices.
  • Configured MWI ON and MWI OFF and placed into appropriate calling search spaces and partitions for security.
  • Configured Single Number Reach (SNR) also known as Mobile Connect.
  • Configured softkey templates for users of varying softkey button requirements.
  • Configured device pools (Regions, Locations, and Date & Time groups).
  • Configured route patterns, route lists, route groups for outbound call routing on CUCM.
  • Configured hunt groups, hunt lists, and hunt pilots for hunt groups.
  • Configured 7920 and 7921 wireless phones.
  • Tested connectivity and reliability of phone systems.
  • Set up static routes, access lists, and NAT on Confidential ASA 55xx firewalls.
  • Configured SIP trunking from businesses to ITSP including SIP dialpeers.
  • Set up and configured Confidential Unified Border Element (CUBE/SBC).
  • Used debug commands such as debug CCSIP Messages to troubleshoot.
  • Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.
  • Configured dial patterns in CUCM and tested route plan to ensure connectivity.
  • Set up H.323 gateways and H.323 dialpeers to match route patterns for outbound calling.
  • Configured sip dial peers and refined them using DNA tool and debug commands.
  • Configured SIP trunks to allow call manager to make calls through gateway.
  • Configured SIP dial peers on gateway.
  • Configured MGCP
  • Ran CAT5/CAT6 cabling from Meet Me panels in data center to switch closets.
  • Ran CAT5/CAT6 cabling from IP phone to POE switch to power IP phone.
  • Configured FXO ports on 28xx routers to receive calls from the PSTN and local IP Phones.
  • Used debug commands such as debug CCSIP Messages to troubleshoot
  • Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.
  • Configured SCCP for hardware media resources such as MTP, Transcoding, and Conferencing.

Confidential, Atlanta, GA

Voice Engineer

Responsibilities:

  • Deployed and configured Confidential Unity Connection 7.x, 8.x.
  • Deployed configured call manager (CUCM) 7.x, 8.x.
  • Performed upgrades on CUCM versions 7.x, 8.x and most currently 8.6.2.
  • Performed upgrades on Confidential Unity Connection (CUC) versions 7.x, 8.x and most currently 8.6.2.
  • Configured calling privileges by setting up partitions, calling search spaces and assigning them to devices.
  • Ran CAT5/CAT6 cabling from Meet Me panels in data center to switch closets.
  • Ran CAT5/CAT6 cabling from IP phone to POE switch to power IP phone.
  • Configured MWI ON and MWI OFF and placed into appropriate calling search spaces and partitions for security.
  • Configured Single Number Reach (SNR) also known as Mobile Connect.
  • Configured softkey templates for users of varying softkey button requirements.
  • Configured device pools (Regions, Locations, and Date & Time groups).
  • Configured route patterns, route lists, route groups.
  • Configured hunt groups for call handling.
  • Configured 7920 and 7921 wireless phones.
  • Tested connectivity and reliability of phone systems.
  • Set up static routes, access lists, and NAT on Confidential ASA 55xx firewalls.
  • Configured SIP trunking from businesses to ITSP including SIP dialpeers.
  • Set up and configured Confidential Unified Border Element (CUBE/SBC).
  • Used Wireshark to capture packets from IP phone to troubleshoot.
  • Used debug commands such as debug CCSIP Messages to troubleshoot
  • Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.
  • Configured dial patterns in CUCM and tested route plane to ensure connectivity.
  • Set up H.323 gateways and H.323 dialpeers for both offnet and on net calling.
  • Configured sip dial peers and refined them using DNA tool and debug commands.
  • Configured SIP trunks to allow call manager to make calls through gateway.
  • Configured SIP dial peers on gateway.
  • Configured MGCP
  • Configured FXO ports on 28xx routers to receive calls from the PSTN and local IP Phones.
  • Used debug commands such as debug CCSIP Messages to troubleshoot
  • Used the DNA (Dialed Number Analyzer) tool to analyze the call flow of dialed digits and make necessary corrections.

Confidential, Atlanta, GA

Network Engineer

Responsibilities:

  • Whitelisted and Blacklisted addresses on ASA 5505s, ASA 5520s, Netscreen 208s, and Netscreen ISG 2000s.
  • Work with customers to establish extranet connections through new and existing firewalls in support of primary business activities.
  • Permitted and denied traffic by configuring Access Control Lists on ASA and Netscreen platforms.
  • Loaded ASA software versions 6.x, 7.x, 8.2, 8.3 and 8.4.3.12 for firewalls.
  • Created static routes, access lists, and NAT translations on ASA and Juniper platforms.
  • Installed, maintained, upgraded, and troubleshot Confidential networks, ASA firewalls, VPN's.
  • Configured security protocols (IPSec), encryption technologies (3DES, AES).
  • Completed Global Knowledge ACE load balancer course.
  • Created server farms on ACE load balancers and Command Service Modules.
  • Completed ACE20 to ACE30 load balancer migration.
  • Configured Virtual IPs (VIPs) for server farms on ACE20 load balancers.
  • Configured trunks on 6509s, 6513s, 3505s, and various other multilayer switches.
  • Solved layer two problems between servers and 6509s, 6513s, and various other switches.
  • Created and stored documentation for configuration changes in LiveTime ticketing software.
  • Verified device configuration and network connectivity using ping, traceroute, telnet, SSH and other utilities.
  • Created and applied addressing schemes to various networks.
  • Assigned and verified valid IP addresses to hosts, servers, and networking devices in a LAN environment.

Confidential, FL

Voice Engineer

Responsibilities:

  • Configured Network Time Protocol to synchronize time on all Confidential Phones and other network devices for VOIP infrastructure.
  • Set up Ephones and Ephone-dns to register VOIP phones such as CIPC, 7960G, 7940, 7961, 7962, 7942, 7941, 7970, and 7910 Confidential IP phones.
  • Configured VOIP parameters and installed AIM-CUE modules on 26xx, 28xx, and 29xx routers.
  • Installed and configured FXS and FXO ports on 26xx, 28xx, and 29xx routers for VOIP implementation.
  • Installed Digital Signal Processors in 26xx, 28xx, and 29xx routers for VOIP implementation.
  • Troubleshot VOIP phone systems to restore communications in major companies.
  • Added users to Confidential Unified Communications Manager.
  • Performed LDAP synchronization and authentication to for VOIP systems.
  • Created VOIP call legs, dial plans, and used digit manipulation to route calls.
  • Implemented VOIP phones using call manager express.
  • Ensured VOIP phones registered with call manager phones.
  • Created users in VOIP configurations manually, using BAT, and auto-registration.
  • Configured VOIP features such as Call Transfer, Call Park, Call Pickup, Intercom, After Hour Call Blocking, Music on Hold from the Call Manager Express CLI.
  • Configured IP addresses on FastEthernet and Serial ports for routers.
  • Assigned static IP addresses within the assigned DHCP range.
  • Assisted staff in connecting to wireless network by assigning static IP addresses and changing TCP/IP settings on their PCs.
  • Troubleshot DHCP issues by obtaining assigned ip address and mac address from pc’s and locating them on the server, switches, or access points.
  • Assisted NASA with installation of servers, switches, and routers.
  • Assigned ports to appropriate VLANs and configured switch-port security.
  • Worked with System Engineers, and Network Engineers to solve network issues and server issues.
  • Assisted with WAN troubleshooting while working with ISP’s and determined point of failure by pinging gateway and circuit IP’s.
  • Read portmaps to locate and troubleshoot AP’s, modems, and directed staff members to MDF’s and IDF’s.

Confidential, Raymond, OH

Design Engineer

Responsibilities:

  • Revolutionized Element’s interior appearance with newly designed tuner and matching instrument cluster.
  • Led an over $2M cost reduction across all Confidential and Acura models with redesign and application of new XM technology.
  • Led multiple supplier teams through resolution of electrical noise concerns, rattle, and uneven illumination discovered during prototype builds by providing solutions on time, under budget 98% of the time.
  • Conformed Confidential ’s 2006 truck of the Year to Canada’s new CMVSS 114 regulation through creative immobilizer system design.
  • Transformed prototype vehicles into mass production by writing specifications, surpassing evaluation requirements, and providing solutions to achieve high quality targets.

Confidential

Network Analyst

Responsibilities:

  • Purchased and installed the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts.
  • Configured, verified, and troubleshot RIP.
  • Accessed and utilized the router CLI to set basic parameters.
  • Connected, configured, and verified operational status of device interfaces.
  • Verified DNS operation.
  • Enabled NAT for small networks using the ISP and connection using SDM and verified operation using CLI and ping.
  • Configured, verified and troubleshot DHCP and DNS operation on routers (including: CLI/SDM).
  • Implemented static and dynamic addressing services for hosts in a LAN environment.
  • Identified and corrected IP addressing issues.
  • Calculated and applied VLSM IP addressing designs to various networks.
  • Determined appropriate classless addressing schemes using VLSM and summarization to satisfy addressing requirements in LAN/WAN environments.
  • Performed and verified routing configuration tasks for static and default routes given specific routing requirements.
  • Managed IOS configuration files (including: save, edit, upgrade, restore).
  • Implemented password and physical security.
  • Verified network status and router operation using basic utilities (including: ping, traceroute, telnet, SSH, arp, ipconfig), SHOW & DEBUG commands

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