Technology Consultant/Operations Engineer Resume Richardson, TX - Hire IT People

SUMMARY

Results oriented telecommunications professional skilled at troubleshooting and managing projects. Major strengths include the ability to meet goals in a challenging environment and multitask, prioritizing situations for the optimal outcome. Background in pbx administration, project management, vendor and incident management. Hands on experience with:

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Technology Consultant/Operations Engineer

Responsibilities:

Helped implement Avaya FPM across the organization resulting in a 40% more responsiveness to incidents and outages.
Manage voice gateway and adjuncts to Aspect, Sonus, and NICE systems and implemented system patches and firmware upgrades on all Avaya CMs.
Worked with peers across the organization and vendors on problem and incident resolutions on all Avaya CMs corporate wide.
Executed the implementation of SIP, providing interoperability between the legacy Avaya and Aura.

Network Analyst

Confidential

Responsibilities:

Part of the Logical Voice Network Team on the Confidential account performing voice network changes on Avaya systems across the continental US at critical facilities.
Managed voice related SLA commitments on the account day to day as it relates to speed of service and break/fix activity.
Facilitated voice circuit database inventory for client billing. Billing for any existing circuits and any changes on the account.
Part of the Regional Operations team installing routers, switches and providing hands on break/fix at a critical tier 1 Confidential data center.
Managed all connectivity - voice and data related SLA commitments on the account day to day as it relates to speed of service and break/fix activity.
Facilitated voice and data circuit database inventory for client billing. Billing for any existing circuits and any changes on the account.
Actively managed cabling vendor providing run sheets and inspection and testing of work performed.
Educated team members on how to administrate the Avaya voice systems in the Southwest region.

Confidential, Richardson, TX

Network Analyst

Responsibilities:

Build out of the Wyndham Data Center into a tier one facility to accommodate the Confidential acquisition of Confidential . Installing the necessary network backbone equipment to carry data and voice enterprise wide.

Confidential, Addison, TX

Voice Technician

Responsibilities:

Conduct monthly self audits to review business processes and ensure departmental guidelines are being adhered to.
Administering the call accounting system, schedule and perform reporting on Latitude teleconferencing, and maintain cellular accounts for the Dallas location.
Perform wiring and administration duties in a partitioned corporate and Telesales contact center environment on the PBX that include station changes, VDNs, vectors, agentIDs, hunt groups, coverage paths, pickup groups and RHNPA, AAR/ARS routing table changes.
Review problem resolution reports, troubleshoot, and resolve wiring, and telecom equipment failures.
Ensure VTC translations in PBX are maintained.
Perform MAC work in a timely and cost effective manner.
Provide quality customer support and customer satisfaction on Voice Services MAC required supporting the Dallas Location.