We provide IT Staff Augmentation Services!

Technology Consultant/operations Engineer Resume

Richardson, TX

SUMMARY

  • Results oriented telecommunications professional skilled at troubleshooting and managing projects. Major strengths include the ability to meet goals in a challenging environment and multitask, prioritizing situations for the optimal outcome. Background in pbx administration, project management, vendor and incident management. Hands on experience with:

TECHNICAL SKILLS

  • S87XX
  • NG Sniffer
  • G650
  • Wireshark
  • CISCO
  • SIP
  • CMS
  • WAN/LAN
  • Microcall
  • VOIP
  • VTC
  • Visio

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Technology Consultant/Operations Engineer

Responsibilities:

  • Helped implement Avaya FPM across the organization resulting in a 40% more responsiveness to incidents and outages.
  • Manage voice gateway and adjuncts to Aspect, Sonus, and NICE systems and implemented system patches and firmware upgrades on all Avaya CMs.
  • Worked with peers across the organization and vendors on problem and incident resolutions on all Avaya CMs corporate wide.
  • Executed the implementation of SIP, providing interoperability between the legacy Avaya and Aura.

Network Analyst

Confidential

Responsibilities:

  • Part of the Logical Voice Network Team on the Confidential account performing voice network changes on Avaya systems across the continental US at critical facilities.
  • Managed voice related SLA commitments on the account day to day as it relates to speed of service and break/fix activity.
  • Facilitated voice circuit database inventory for client billing. Billing for any existing circuits and any changes on the account.
  • Part of the Regional Operations team installing routers, switches and providing hands on break/fix at a critical tier 1 Confidential data center.
  • Managed all connectivity - voice and data related SLA commitments on the account day to day as it relates to speed of service and break/fix activity.
  • Facilitated voice and data circuit database inventory for client billing. Billing for any existing circuits and any changes on the account.
  • Actively managed cabling vendor providing run sheets and inspection and testing of work performed.
  • Educated team members on how to administrate the Avaya voice systems in the Southwest region.

Confidential, Richardson, TX

Network Analyst

Responsibilities:

  • Build out of the Wyndham Data Center into a tier one facility to accommodate the Confidential acquisition of Confidential . Installing the necessary network backbone equipment to carry data and voice enterprise wide.

Confidential, Addison, TX

Voice Technician

Responsibilities:

  • Conduct monthly self audits to review business processes and ensure departmental guidelines are being adhered to.
  • Administering the call accounting system, schedule and perform reporting on Latitude teleconferencing, and maintain cellular accounts for the Dallas location.
  • Perform wiring and administration duties in a partitioned corporate and Telesales contact center environment on the PBX that include station changes, VDNs, vectors, agentIDs, hunt groups, coverage paths, pickup groups and RHNPA, AAR/ARS routing table changes.
  • Review problem resolution reports, troubleshoot, and resolve wiring, and telecom equipment failures.
  • Ensure VTC translations in PBX are maintained.
  • Perform MAC work in a timely and cost effective manner.
  • Provide quality customer support and customer satisfaction on Voice Services MAC required supporting the Dallas Location.

Hire Now