SUMMARY:

An experienced Information Technology Professional with a strong background in providing IT support. Demonstrated ability to grasp new technologies and implement appropriate solutions. Possess a strong work ethic. Conscientious, self - motivated, flexible, thorough and versatile, with excellent analytical, communication, multi-tasking and problem-solving skills.

TECHNICAL EXPERIENCE:

HARDWARE: IBM Servers, Dell Servers, HP/Compaq Servers, Sun Servers, SAN, EMC Storage Devices, Cisco Switches and Routers, Cyclades and Cisco Terminal Server, Hitachi Servers, NetApp, Blade Servers, KVMs, Cisco Catalyst/7K/5K/FEX Technology Design, Cisco UCS

SOFTWARE / OPERATING SYSTEMS: Tivoli, Autosys, C++, Visual Basic, Norton Anti Virus, McAfee Anti Virus, Microsoft Office Suite, Adobe Creative Suite, Basic SQL, HTML, e-Commerce, Active Directory, Aperture DC Inventory, VMWare, Windows server management tools. MS Exchange, MS Windows Server 2008/2K3/2k/NT 4.0, Windows 7/XP/Me/98, Microsoft Certified Professional, AIX 4.3, Solaris 10, DOS, Novell Netware, Lotus Notes, Linux, Cisco Catalyst/7K/5K/FEX, 802.1Q, Advance switch port configuration (VTP, VPC, Port Channel) VMware ESX, Virtualization

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Global Network Assignment Analyst

Responsibilities:

• Proven ability to work well under pressure, manage conflicting priorities, and make sound rational decisions that balance technical risk against business imperatives
• Reserve/Manage IP addresses and switch ports in a global data center infrastructure
• Configure/Manage network switch ports
• Configure both layer 2 port channels and port trunks.
• Reserve SAN fabric ports
• Ensure project work is performed in compliance with corporate risk and security policies
• Deploy Cisco Fabric Extenders (FEX)
• Configure Multi - Node Cluster VLANs for Oracle RAC, Veritas and SQL Database technology on the switch/router level (ESF 1/1.5/3.0)
• Developed documentation and process improvements.
• Contributed with the global switch port reclamation project, which helped the company save millions of dollars by reallocating all decommissioned and abandoned switch ports.

Confidential, New York, NY

Responsibilities:

• Responsible for facilitating the timely execution of all decommission processes and tasks.
• Assisted in the completion of the discovery and population of Q&A on behalf of the requestor to streamline request process (Plan phase) and ensure quality of configuration information for each request.
• Worked with the team responsible for managing and executing Logical Decommission (to ensure timing and execution of change management to support shutdown of the applications and servers - providing chain of custody transfer from the asset owner to the Core Infrastructure Site personnel.
• Helped manage and execute Physical Decommissions to recover data center physical capacity (space, power, network, and storage).

Confidential, New York, NY

Global Server Build Engineer

Responsibilities:

• Built new and existing Unix, Linux, ESX & Windows servers on a wide variety of enterprise server hardware and install the firms standard applications for security, monitoring, backup and scheduling products on a wide variety of hardware.
• Installed, configured and tested JPMC services according to policy, backup, monitoring software, security, etc.
• Collaborated with a global team to ensure that project requirements were accurately captured and delivered.
• Assisted as needed on break - fix incidents in all data centers globally.
• Assisted as needed in the installation and physical racking of technology, including copper and fiber patching.
• Served as an escalation point for day to day problem resolution and as a level 2 technical resource.
• Collaborated with LOBs and Global Infrastructure organizations in resolving Data Center incidents.
• Lead small teams in complex operations, troubleshooting and resolution of tactical issues.
• Insured strict adherence to all documented data center policies relating to equipment, security and health/safety.
• Contributed on the further development of all NJ/NY active sites by proactively being involved on many new installs, rebuild and refresh projects.
• Served as the go to person for my team on many challenges such as Wintel/Sun installs, network connections, router/switch related issues and Logistics.
• Due to my familiarity with the site infrastructure and server environment, I was designated to lead all site exiting related initiatives.

Confidential, New York, NY

Enterprise Site Engineer

Responsibilities:

• Provided support for all Windows NT 4.0, NT 2000 and Server 2003, Novell 4.11 and 3.12 Sun Solaris 8,9,10, VMWare on both Local and Enterprise Server Farm.
• Responsible for Server Racking, Server Builds and Rebuilds including Raid Configurations and integration with server network cabling and backup design.
• Analyzed and troubleshot issues with Windows NT, NetWare and Lotus Notes Servers.
• Responsible for implementing new incoming server changes projects including full setup cycle such as receiving equipment, allocating rack s space, racking, laying all network (copper as well as fiber) connections from end to end, building OS (Wintel/Unix/Linux), configuring all Confidential including management cards (ILO, DRAC, RIB, Serial, RSA, etc), and aid remote users with break and fix issues.
• Provided lead engagement to core network onsite support for the company s global interconnect circuits. Including but not limited to full router hardware upgrades, racking, circuit extensions and troubleshoot.
• Responsible for incremental, differential & full backups on a daily, weekly and monthly basis utilizing BackupExec, Arc Serve and NetBackup with backup scheduling including more than one hundred mission critical lines of business servers on multiple platforms.
• Responsible for managing and monitoring a proprietary TriParty file managing system, where JP Morgan Chase and other corporations transferred files via FTP on SUN Solaris platform.
• Provided hands - on troubleshooting and support as the lead for the NYC Wintel team for hardware and software issues in a large data center environment housing more than three thousands servers on various platforms including NetWare, Windows NT 4.0/2K/2K3, Lotus Notes and UNIX.
• Utilizing network and performance monitoring tools such as Tivoli in order to maintain the availability and function of a datacenter environment.
• Responsible for user account administration security on both AIX and Active Directory platforms.
• Led a team of site engineers in a campus wide data center power down involving more than 1400 enterprise servers, network and backup devices.
• Coordinated a large scale data restore project involving more than five years of data for litigation purposes.
• Led data center consolidation projects in which multiple smaller LAN rooms were migrated into a more efficient state of the art data center.

Confidential, New York, NY

Office Technology Engineer

Responsibilities:

• Participated in various small business office projects in which all technology equipment and cabling were setup from switches and routers to all local and remote user desktops and laptops.
• Assisted in designing, installing and configuring voice and data infrastructure for small businesses.
• Installed, configured and performed troubleshooting on file servers and end user’s desktops including network printers and faxes.

Confidential, New York, NY

Technical Support /Web Support Administrator

Responsibilities:

• Installed, configured and performed troubleshooting on computer hardware and software and general network issues on a day to day basis.
• Supported in - house LAN-based system.
• Managed users and computers via Active Directory.
• Installed computer hardware and Windows Operating System WIN XP/Me/98/2K/2K3 on Dell, Compaq/HP and Sony PCs and laptops.
• Set up and maintained all Windows XP and Windows Me workstations to the office networks.
• Configured and installed software inclusive of MS Office 2000, Adobe Photoshop, Macromedia Flash and Dreamweaver, Swish 3D, Swift 1.51 and others.
• Managed AntiVirus protection applications including system scans and software definition updates.
• Responsible for updating and managing web content.