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It Manager Resume

TECHNICAL SKILLS

  • IT Infrastructure design and upkeep
  • LAN and WAN configuration
  • Inventory Tracking
  • Desktop Support (Windows 7 through 10)
  • Compliance and SOX Controls for local IT department
  • System migrations and upgrades
  • Server (2008 through 2012r)
  • Vendor Management
  • Budget Planning

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

  • Currently managing/improving/updating local on - site Data Center.
  • Supports/configures/troubleshoots Windows 7, 8.1 and 10 daily supporting local site.
  • Supports Windows Server 2008 thru 2012r on daily basis.
  • Active Directory admin for all accounts. Editing GPO and user access as needed.
  • Avaya and ITS phone support and management.
  • Coordinate with peers in U.K. and Spain for managed services and support.
  • Manage local employees and remote teams during projects.
  • All technical and facility Vendor Management and contract negotiations.
  • Designed and maintain the Business Continuity and Disaster Recovery for site.
  • Liaise with internal and external (Fed and State) auditors.
  • Responsible for planning and seeing through all IT related Project Management for site.
  • Ensured SLA’s are met by maintaining call tracking database (Remedy).
  • Present Monthly Reports to Management - Includes all KPI’s.
  • Budget planning for local and DR site.
  • Manage local VMWare Servers, Desktop Imaging and Patching/Updating.
  • Responsible for InfoSec for all user accounts for all sites and applications.

Confidential

Sr. IT Analyst

Responsibilities:

  • 2003-2012 Server Administration.
  • Responsible for tape backups, restores, and offsite storage (Veritas Backup Exec, Uranium).
  • Active Directory User Account creation and management.
  • ITS Broker/Dealer phone support (creating new pages, speed dial lists, zapping, force/release, etc)
  • Citrix account management and connectivity to UK and Spain Server farms.
  • Financial Market Data Software support.
  • All models of Smart phone device support.
  • All printer repair and maintenance.
  • Bloomberg terminal and Bloomberg anywhere application support.
  • All end user PC support.
  • Resolves network connectivity issues between Spain, London, and our CT office.
  • Exchange 2007 Administration (creation and management of email accounts).
  • McAfee antivirus configuration and updates for 40 users.
  • All password resets (Citrix, AD, 3rd party apps).
  • Building and maintaining a working relationship with the Network/Software techs in the UK and Spain.
  • All ordering of hardware/software for site.
  • Everyday dealing with large financial information providers (UBS, Bloomberg, etc) for support, software configurations, and account issues.

Confidential

Senior Desktop Engineer/Jr. Network Admin

Responsibilities:

  • 2003 Server administration
  • Active Directory administrator
  • Citrix 2003 user account administration and publishing of applications
  • All end user support for 50 end users (10 Remote users).
  • Install and configuration of all Dell 5300 series Switches.
  • Home security of all end users, which consists of installing and configuring firewalls.
  • Responsible for ordering and ordering all new PC’s and parts and software.
  • ScriptLogic administrator for login script that synchs with AD.
  • Responsible for SUS server and all updates.
  • Symantec System Center administration and software pushes for new Virus definitions to all servers and desktops.
  • Trend Micro Scanmail on Exchange 2003 administration
  • Responsible for upkeep of White+Black lists for IHateSpam software
  • Support for smartphones and tablets.

Confidential

Customer Support Engineer

Responsibilities:

  • Member of 5-person team responsible for hardware and software support in a 2500+ users environment.
  • Adhere to SLA (service level agreement) of anywhere from 4-24hrs. depending on the nature of call.
  • Part of a 1000+ PC rollout to entire hospital.
  • Package building and push (LanDesk) throughout entire 1500 seat site.
  • Multiple PC rollout projects for training rooms at a moment’s notice.
  • Worked with Active Directory user rights, locking down PC’s, Creating/Editing new and existing user accounts.
  • Worked with RIS and Ghost imaging software.
  • Performed both network connectivity (TCP/IP, IPX/SPX) and rack mounted hardware troubleshooting.
  • Trained on, configured and installed new software/hardware including 3rd party software configuring.
  • Oversaw and supported entire network at WAN site 1 week/month. Acted as on-site subject matter expert.
  • Worked with vendors to replace hardware for faulty parts.
  • Use remote control (LanDesk, DameWare) software on a daily basis.
  • Printer repair and maintenance

Confidential

Network Analyst

Responsibilities:

  • Maintain 25 servers. Server types: File/print, Fax, Exchange, Notes, DNS, WINS, Web, RAS, and Terminal. Platforms: NT, 2000, SQL, MS Exchange 5.5, Lotus Notes, and Novell.
  • Member of NTFT (Network Technology Focus Team) for all of Scirex. Consists of obtaining and trouble-shooting network baselines, bottlenecks, and loss of data.
  • Oversee 90 users and 2 WAN sites..
  • Responsible for testing and implementing new software for company.
  • Install and configure routers, switches, hubs, and TSU/DSUs.
  • Grant Internet access through CheckPoint firewall software.
  • Implement virus protection on all servers and workstations.
  • Perform hardware repair and software upgrades on all servers.
  • Administer users’ rights to files/directories.
  • Manage network connectivity issues between WAN’s.
  • Perform tape backups of entire site using ArcServe 2000.

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