TECHNICAL SKILLS

• IT Infrastructure design and upkeep
• LAN and WAN configuration
• Inventory Tracking
• Desktop Support (Windows 7 through 10)
• Compliance and SOX Controls for local IT department
• System migrations and upgrades
• Server (2008 through 2012r)
• Vendor Management
• Budget Planning

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

• Currently managing/improving/updating local on - site Data Center.
• Supports/configures/troubleshoots Windows 7, 8.1 and 10 daily supporting local site.
• Supports Windows Server 2008 thru 2012r on daily basis.
• Active Directory admin for all accounts. Editing GPO and user access as needed.
• Avaya and ITS phone support and management.
• Coordinate with peers in U.K. and Spain for managed services and support.
• Manage local employees and remote teams during projects.
• All technical and facility Vendor Management and contract negotiations.
• Designed and maintain the Business Continuity and Disaster Recovery for site.
• Liaise with internal and external (Fed and State) auditors.
• Responsible for planning and seeing through all IT related Project Management for site.
• Ensured SLA’s are met by maintaining call tracking database (Remedy).
• Present Monthly Reports to Management - Includes all KPI’s.
• Budget planning for local and DR site.
• Manage local VMWare Servers, Desktop Imaging and Patching/Updating.
• Responsible for InfoSec for all user accounts for all sites and applications.

Confidential

Sr. IT Analyst

Responsibilities:

• 2003-2012 Server Administration.
• Responsible for tape backups, restores, and offsite storage (Veritas Backup Exec, Uranium).
• Active Directory User Account creation and management.
• ITS Broker/Dealer phone support (creating new pages, speed dial lists, zapping, force/release, etc)
• Citrix account management and connectivity to UK and Spain Server farms.
• Financial Market Data Software support.
• All models of Smart phone device support.
• All printer repair and maintenance.
• Bloomberg terminal and Bloomberg anywhere application support.
• All end user PC support.
• Resolves network connectivity issues between Spain, London, and our CT office.
• Exchange 2007 Administration (creation and management of email accounts).
• McAfee antivirus configuration and updates for 40 users.
• All password resets (Citrix, AD, 3rd party apps).
• Building and maintaining a working relationship with the Network/Software techs in the UK and Spain.
• All ordering of hardware/software for site.
• Everyday dealing with large financial information providers (UBS, Bloomberg, etc) for support, software configurations, and account issues.

Confidential

Senior Desktop Engineer/Jr. Network Admin

Responsibilities:

• 2003 Server administration
• Active Directory administrator
• Citrix 2003 user account administration and publishing of applications
• All end user support for 50 end users (10 Remote users).
• Install and configuration of all Dell 5300 series Switches.
• Home security of all end users, which consists of installing and configuring firewalls.
• Responsible for ordering and ordering all new PC’s and parts and software.
• ScriptLogic administrator for login script that synchs with AD.
• Responsible for SUS server and all updates.
• Symantec System Center administration and software pushes for new Virus definitions to all servers and desktops.
• Trend Micro Scanmail on Exchange 2003 administration
• Responsible for upkeep of White+Black lists for IHateSpam software
• Support for smartphones and tablets.

Confidential

Customer Support Engineer

Responsibilities:

• Member of 5-person team responsible for hardware and software support in a 2500+ users environment.
• Adhere to SLA (service level agreement) of anywhere from 4-24hrs. depending on the nature of call.
• Part of a 1000+ PC rollout to entire hospital.
• Package building and push (LanDesk) throughout entire 1500 seat site.
• Multiple PC rollout projects for training rooms at a moment’s notice.
• Worked with Active Directory user rights, locking down PC’s, Creating/Editing new and existing user accounts.
• Worked with RIS and Ghost imaging software.
• Performed both network connectivity (TCP/IP, IPX/SPX) and rack mounted hardware troubleshooting.
• Trained on, configured and installed new software/hardware including 3rd party software configuring.
• Oversaw and supported entire network at WAN site 1 week/month. Acted as on-site subject matter expert.
• Worked with vendors to replace hardware for faulty parts.
• Use remote control (LanDesk, DameWare) software on a daily basis.
• Printer repair and maintenance

Confidential

Network Analyst

Responsibilities:

• Maintain 25 servers. Server types: File/print, Fax, Exchange, Notes, DNS, WINS, Web, RAS, and Terminal. Platforms: NT, 2000, SQL, MS Exchange 5.5, Lotus Notes, and Novell.
• Member of NTFT (Network Technology Focus Team) for all of Scirex. Consists of obtaining and trouble-shooting network baselines, bottlenecks, and loss of data.
• Oversee 90 users and 2 WAN sites..
• Responsible for testing and implementing new software for company.
• Install and configure routers, switches, hubs, and TSU/DSUs.
• Grant Internet access through CheckPoint firewall software.
• Implement virus protection on all servers and workstations.
• Perform hardware repair and software upgrades on all servers.
• Administer users’ rights to files/directories.
• Manage network connectivity issues between WAN’s.
• Perform tape backups of entire site using ArcServe 2000.