Technical Support Analyst Resume
4.00/5 (Submit Your Rating)
Mechanicsburg, PA
SUMMARY
- Proven track record in a Technical support Analyst, Desktop Support Analyst, IT Support Analyst with excellent hands on experience in Windows, UNIX and Linux platform.
- Excellent hands on experience in diagnosing and troubleshooting PC’s and other peripherals.
- Experience performing root cause analysis of unique client side issues and Active Directory account maintenance
- Familiar with the networking protocols and concepts with experience supporting large distributed PC network in a mixed Active Directory, classic Windows Domain and Novell Netware network
- He is a local with CompTIA A+ certification and available immediately.
TECHNICAL SKILLS
- MS Windows client (version 8 and previous)
- MS Windows server (NT 3.5 through Server 2008 R2)
- MacOS (system 7.x through 10.x)
- RSA SecureID (server / client)
- Microsoft Exchange / Outlook
- Active Directory (2000 - 2008)
- Citrix MetaFrame (1.8/XP) / Presentation Server
- BlackBerry Enterprise Server (BES - ver. 4.1)
- Microsoft System Center (SCCM)
PROFESSIONAL EXPERIENCE
Confidential, Mechanicsburg, PA
Technical Support Analyst
Responsibilities:
- Support of the Confidential environment (Windows 7 / XP)
- Account unlocks and resets (password reset and account re-enable)
- PKI certificate management
- Application support (local and Web based)
- Application performance and connectivity troubleshooting
- Root cause analysis of unique client side issues
- Trouble ticket creation, modification and resolution (Remedy ARS)
- Knowledgebase article creation and modification (Remedy ARS)
Confidential
Windows 7 Migration Team Lead
Responsibilities:
- Systems inventory and upgrade suitability evaluation
- Image application and end user configuration
- Image / upgrade failure analysis and remediation
- Project tracking, forecasting and reporting
- Team supervision (four technicians/rollout team)
Confidential, Mechanicsburg, PA
Desktop Support Analyst
Responsibilities:
- Configuration and support of Desktop and Notebook systems in a distributed environment
- Windows 7 beta tester, prior to Enterprise rollout of the new operating system including application compatibility testing.
- Deployment of Windows 7 to end user population including data migration and non-standard application testing and mitigation.
- Cisco VPN support
- Security response/virus remediation
- Active Directory account maintenance
- Break/Fix support for desktop/laptop systems
- BES/Blackberry configuration and support
- Laptop encryption deployment and support (Guardian Edge)
- Pre-deployment application evaluation and testing (Windows XP)
- Development and testing of simple scripting (to address specific issues in the Desktop environment)
Confidential, Harrisburg, PA
IT Support Analyst
Responsibilities:
- Configuration and maintenance of Citrix Presentation Server farm
- Security and incident response for a distributed 150 seat environment
- Break/Fix support for servers/workstations/laptop systems
- Windows Server 2003 maintenance (incl. patch management/updates, emergency restarts)
- Active Directory account setup and maintenance (including Exchange 2003)
- Storage analysis and maintenance (DASD, RAID)
- Account creation and maintenance (EHS Care Revolution Practice Management System, aka EHS)
- Implementation of electronic dictation/transcription system (part of move to Federally mandated EMR)
- PC image library development and maintenance
- Backup solution implementation and maintenance
- Specification, testing, configuration and implementation of Windows XP based, Window 7 capable portable computing platform (Lenovo X200 Tablet PC’s; Citrix Client; dual VPN solution)
Confidential
Network and Desktop Support Analyst
Responsibilities:
- Windows XP image development, maintenance and deployment
- Lotus Notes and Domino server support
- Server-side database installation and maintenance (including VM Ware and some SQL work)
- Security Policy development
- Ant-virus/anti-malware remediation
- Platform standard development and implementation
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
