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Telecom Technician Resume

Capital Heights, MD

SUMMARY

  • Experienced and motivated networking professional with over 10 years in the information technology sector utilizing managerial, analytical and communicative skills to carry out innovative and effective solutions.
  • Maintains a strong strategic perspective with the ability to balance short - term priorities against an organization’s primary mission and long-term goals.
  • A skilled communicator and a generous team player.

PROFESSIONAL EXPERIENCE

Telecom Technician

Confidential, Capital Heights, MD

Responsibilities:

  • Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets. Familiar with Infernia, Ciena, Cisco, and Juniper network infrastructure and configuration procedures.
  • Communicates orally and in writing with Department, other agency personnel, and vendors to obtain and disseminate information, resolve discrepancies, respond to customer concerns, maintain good working relationships in the course of assigned work, and to offer training to users on telecommunications equipment, etc.
  • Installs, repairs, splices, tests, and terminates various forms of telecommunications and electrical wiring and cabling (e.g. copper, fiber, coax, etc.) to ensure proper impedance matching and connections between various pieces of electronic equipment.
  • Proficient in troubleshooting various data and voice services: T1s, T3s, ATM, frame relay and DSO networks.
  • Provided innovative solutions and technical data inputs to achieve high probability of proper and efficient performance of the network.

Headend Engineer

Confidential, Capital Heights, MD

Responsibilities:

  • Played key role in providing network engineering support performing the evaluation, integration, testing, configuration, implementation, monitoring, trouble-shooting, maintenance, and resolution of technical issues for the systems, devices, and products operating in a regional interactive head end environment.
  • Performed system analysis, solved network problems or infrastructure issues, and managed performance and capacity issues.
  • Worked with multiple vendors (Cisco, Motorola, Harmonic, Juniper, Big Band, Seachange, Scientifc Atlantic, Verizon,and T-Mobile) on large scale technical trails and network installations, infrastructures, patches, and upgrades.
  • Performed preventative server and desktop maintenance. Deliver, set up, and assist in the configuration of end-user PC desktop hardware, software, and peripherals support and install local area network cabling systems and equipment like network interface cards, hubs, and switches.
  • Facilitated effective and timely communication ensuring that the appropriate individuals were informed and aware of the status and progress of work activities and business issues that affected the network and department.

Jr. Network Engineer

Confidential

Responsibilities:

  • Maintained and monitored network performances on Cisco and Juniper networks.
  • Responsible for assisting Lead Network Engineer in areas of design, configuration, testing, and implementation of IT solutions
  • Proactively configured and maintained communications including Internet connections, VPN, point to point connections, and remote access for various Hub sites.
  • Provided innovative solutions and technical data inputs to achieve high probability of proper and efficient performance of the network.
  • Perform routine network maintenance checks as well as configure and manage printers, copiers, and other miscellaneous network equipment.

Technical Analyst

Confidential

Responsibilities:

  • Provided expert delivery of system analysis through data collection and proposing solutions.
  • Handled the tasks of providing technical specifications such as weekly and monthly performance statistics, application integration, and project methods and procedures.
  • Assisted Senior Technical Analyst in defining the strategies of systems and developing system requirements.
  • Solved technical problems by applying programming principles.
  • Monitored information systems work for minor and major projects.

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