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Network Operations Center Network Analyst Resume

Fairfax, VA

SUMMARY:

Qualified to install, configure, and operate LAN, WAN, and dial access services for networks including but not limited to use of these protocols: IP, EIGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.

SUMMARY:

  • Ability to monitor, analyze and troubleshoot network related problems.
  • Identify security threats to a network and perform general methods to mitigate those threats.
  • Configure, verify, and troubleshoot basic router operation and routing on Cisco devices.
  • Implement, verify, and troubleshoot NAT and ACLs and verify WAN links.
  • Configure, verify and troubleshoot a switch with VLANS and interswitch communications.
  • Explain and select the appropriate administrative tasks required for a WLAN.
  • Implement IP services to meet network requirements in an office network.
  • Ability to work well with others to resolve system and/or related network concerns.
  • Monitor network using Whats Up Gold and NetIQ email alerts for network and server outages.
  • Monitor and troubleshoot for VPN issues using Cisco Clean Access Manager.
  • Create and assign trouble tickets using Remedy 7.6 and Remedy 5.5.
  • Create user logins and email accounts using Microsoft Exchange 2010 and Active Directory.
  • Prepare and deliver communication and notification of network outages.
  • Attach, detach, or exchange LAN cabling to workstations, servers, network devices, telecommunications, and data communications equipment.

SKILLS:

  • Whats Up Gold Monitoring tool
  • Remedy 7.6 and 5.5 Ticketing System
  • Microsoft Exchange 2010
  • Active Directory
  • Microsoft Outlook
  • Bomgar Remote
  • Netflow
  • NetIQ
  • Cacti

WORK HISTORY:

Confidential, Fairfax, VA

Network Operations Center Network Analyst

Responsibilities:

  • Monitor day - to-day technical customer support.
  • Monitor day-to-day support of the production systems.
  • Insure complete 24x7x365 technical coverage for production systems and network to include escalation to a Tier 3 team. Interact with management to communicate project related status and issues.
  • Assure adherence to operational SLA's, work plans and requirements compliance.
  • Provide Service Desk support for some after hour’s calls.

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