Sr. Advisory LAN Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Sr. Advisory LAN Analyst

Responsibilities:

Installed, configured & administered Microsoft Systems Management Server (SMS) 1.2, 2.0 & 2003, Microsoft Systems Center Configuration Manager (SCCM) 2007 R2 & R3 including associated clients to over 600 in - house computers, 150 offsite computers & over 100 remote user laptops. These were used for software deployments, patch management, inventory & licensing management.
Created, configured, tested & deployment of software packages for use with SMS & SCCM or to be installed manually. These included custom installation packages created with Wise Install Studio, SMS Software Packager & the use of scripts ( VBScript, Powershell & compiled WinBatch ).
Created, configured, tested & deployed computer system images for new users & computer replacements or repairs.
Developed a post imaging process that was used during a roll-out of 3300 Windows Vista Business laptops to our field agents. Some of the key features of this process were generating a domain unique computer name, installing & configuring post imaging applications & encrypting a virtual machine directory.
Managed Users Computer Operating System Migrations, including hardware & application testing & upgrades, user training. Migrations included Windows 95/98 to IBM OS2 Warp 4, IBM OS2 Warp 4 to Windows NT 4.0, Windows NT 4.0 to Windows XP & Windows XP to Windows 7.
Created, configured, tested & deployed remote / virtual desktop solutions using Citrix XEN Workstation, Citrix XEN App, Citrix Presentation Server, VMWare Workstation & VMware VSphere.
Developed, deployed & administered Desktop & Laptop hardening protocols using local security policies & Microsoft Active Directory Group Policy Objects (GPO).
Tier II & Tier III support for user inquiries regarding computer software or hardware operation to resolve problems.
Developed & documented procedures for hardware & software installations & / or configurations.
Developed Business Continuity & Disaster Recovery Plans for Desktops / workstations / laptops.
Created, configured, tested, deployed & managed Unattended Workstations for use in running Business Critical Automated Processes.
Modified and customized commercial & in-house programs for internal needs. Worked with in-house programmers on requirements & deployments for custom applications.
Evaluated & developed installation, configuration procedures for new or upgraded application packages, both commercial & in-house.
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications including -- SSD, SSD Cache, Hybrid & Mechanical HD’s, Floppy Drives, CD / DVD/ Blu-Ray drives, memory, mother boards, power supplies, add-in cards ( Video, Sound, NIC etc ), laptop keyboards & screens.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Prepared evaluations of software or hardware, and recommended improvements or upgrades.
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users & managers, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Referred major hardware or software problems or defective products to vendors or technicians for service.
Developed training materials and procedures, or train users in the proper use of hardware or software.
Conferred with staff, users, and management to establish requirements for new systems or modifications.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Supervised and directed workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Confidential

Assistant Manager

Responsibilities:

Oversaw the daily operations of a 40 lane bowling center.
Member of the corporate automatic scoring system & computer installations team.
Developed & implemented the daily lane maintenance program.
Provided backup support to the centers full time mechanic.
Operated the centers Pro Shop.

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