Network / computer / Radio Tech Resume

SUMMARY

Dedicated IT professional with over 3 years experience. Prior to the IT field I developed customer service acumen, increasing my responsibilities in various roles along my career path.
I have provided helpdesk and desktop support in both a remote environment and onsite for clients.
I have extensive experience in a Windows environment escalating the issues appropriately and taking the initiative to troubleshoot complex problems on my own.
Most recently I provided installation and set - up of new IBM servers and all networking cables and equipment, understand hardware as well as software installation.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Network / computer / Radio Tech

Responsibilities:

Confidential

General Day Labor

Responsibilities:

Confidential

Systems Support Analyst / Computer Helpdesk

Responsibilities:

Eliminated duplicative back-up procedures reducing completion time by 50%
Provided customer service to internal clients by trouble shooting all computer equipment. Pushed out and installed new software.
Performed Security resets on users’ accounts within NT, Mainframe and UNIX systems
Support multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell Support multiple applications including MS Office 97, 2000, XP and 2003, Adobe Support Microsoft Server NT 4.0 and 2000.
Communicated day-to-day trends, problems and requests to the Help Desk Supervisor and assisted in initiating the appropriate level of escalation and setting of priorities.
Supported Blackberry,VPN, Outlook, Exchange on devices and mobile applications.

Confidential

Network Server Engineer/PC Technician

Responsibilities:

Provided installation and set-up of new IBM servers routing networking cables and placing equipment in cabinets.
Ran new client network cables. Installed new T1 connections on network machines.
Set-up and installed server and network equipment in the server racks in the data center. Ran and installed cable.
TV equipment and designed cable TV cables to adhere to professional standards.

Confidential

Systems Support Analyst / Computer Helpdesk

Responsibilities:

Provided customer service to internal clients by trouble shooting all computer equipment.
Pushed out and installed new software. Performed security resets on user accounts within NT, Mainframe and UNIX systems.
Supported multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell.
Supported multiple applications including MS Office 97, 2000, XP and 2003, Adobe Support Microsoft Server NT 4.0 and 2000.
Communicated day-to-day trends, problems and requests to the Help Desk Supervisor and assists in initiating the appropriate level of escalation and setting of priorities.
Provided Support for Blackberry, VPN, Outlook, Exchange.