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Business Data Analyst Resume

OBJECTIVE

  • A seasoned professional with more than 14 years of comprehensive IT experience; including Data Analysis, Network Analysis and Support, and IT Technical Support; seeking a position as a Data Analyst, Operations Data Analyst, or Business Analyst.

SUMMARY

  • Extensive experience in MS Excel Pivot Tables and MS PowerPoint.
  • Entry level experience Scripting in VBA for Excel and VLOOKUP.
  • Understanding of ERP systems: OBIEE and SAP.
  • Understanding of SQL.
  • Experience in data scrubbing and ticket triage according to SLO and SLA goals.
  • Ability to gather System Requirements and recommend enhancements.
  • Experience testing, rolling - out, training and executing new systems and policies.
  • Ability to work under pressure in a fast paced environment.
  • Excellent written and oral communication skills.
  • Experience troubleshooting VPN, MPLS, VoIP, Telnet, and SSH into Cisco routers, switches, firewalls, Interfaces, WAP Gateway, and E-mail systems, and T-1 issues.
  • Experience in using the following systems to triage reported issues: Clarify, Smarts, Putty, Remote Desktop Connection, Network Node Manager, Virtual Suites, HP OpenView.

PROFESSIONAL EXPERIENCE

Confidential

Business Data Analyst

Responsibilities:

  • Performed audits and analyzed data to verify quality and data integrity.
  • Prepared and delivered timely and accurate Business Performance reports: daily, weekly, monthly, and Quarterly Business Reviews (QBR) highlighting business relevant KPIs.
  • Analyzed and reported on data using Microsoft Excel, used Microsoft Word for data processing, Microsoft PowerPoint for presentation, and Microsoft Outlook.
  • Built relationships with Managers, Directors, and VPs to establish report requirements.
  • Lead operations meetings with Senior Executives using excellent communication skills.
  • Identified and enhanced business trends, improved business planning and performance across operational business units.
  • Initiated, developed, and executed strategic plans with Operations managers to improve productivity across the organization.
  • Performed data scrubbing, ticket triage, identifying and tracking system and performance issues.
  • Developed technology change management proposals to improve each functional area.
  • Used cross-functional skills to develop procedures that helped the organization meet SLOs and SLAs goals.
  • Used the Service Now ticketing system to create Change and Problem Management tickets.
  • Evaluated business requirements and translated them into functional system solutions.
  • Assisted as Project Coordinator whenever needed.

Confidential

Network Analyst

Responsibilities:

  • Analyzed networks and make recommendations to improve network performance.
  • Generated high quality scheduled and ad hoc Network Performance reports.
  • Proactively monitored LAN and WAN routed and switched network activities for multiple clients on a rotating shift in a 24x7 NOC.
  • Troubleshot LAN and WAN Connectivity issues, including VPN, VoIP, T-1, and Remote Connections within defined SLAs.
  • Used the following tools for ticket creation and troubleshooting: Clarify-Clear Support, Smarts, Putty, Remote Desktop Connection, Network Node Manager, and HP Open-View.
  • Performed regular system backups of critical data.
  • Basic support for UNIX and Intel services and devices.
  • Supported Printer, Fax, Cisco Network routers, firewalls and switches.
  • Remote connection, Telnet, and SSH into Cisco routers, switches, firewalls, Interfaces, Windows Servers, WAP Gateway, and E-mail.
  • Basic support and verification of TCP/IP, dynamic routing BGP, EIGRP, OSPF protocols.
  • Tested, rolled-out, trained and executed new systems and policies.

Confidential

Blackberry & PDA Support Analyst

Responsibilities:

  • Analyzed infrastructure capacity and performance, and made recommendations to improve customer experience.
  • Evaluated and supported wireless technology in a call center environment.
  • Opened, updated, escalated and resolved Trouble Tickets as defined within SLAs.
  • Troubleshot GSM wireless devices and CDMA devices.
  • Used the BlackBerry Technical Solutions Center to support BlackBerry device customers.
  • Supported technical issues related to BlackBerry Desktop Manager.
  • Supported BlackBerry Users using BlackBerry Enterprise Server (BES).
  • Blackberry & PDA technical support special projects (Test and Roll-out new devices).
  • Installation, sync, and upgrade of Blackberry firmware.
  • Provided support for Windows Mobile PDA devices.
  • Monitored network towers and signal outages.
  • Installed, reset, and supported Voice Mail systems using custom proprietary tools.
  • Supported multiple Data Network elements using custom proprietary tools.
  • Activated new accounts for wireless voice and data services.

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