Business Data Analyst Resume

OBJECTIVE

A seasoned professional with more than 14 years of comprehensive IT experience; including Data Analysis, Network Analysis and Support, and IT Technical Support; seeking a position as a Data Analyst, Operations Data Analyst, or Business Analyst.

SUMMARY

Extensive experience in MS Excel Pivot Tables and MS PowerPoint.
Entry level experience Scripting in VBA for Excel and VLOOKUP.
Understanding of ERP systems: OBIEE and SAP.
Understanding of SQL.
Experience in data scrubbing and ticket triage according to SLO and SLA goals.
Ability to gather System Requirements and recommend enhancements.
Experience testing, rolling - out, training and executing new systems and policies.
Ability to work under pressure in a fast paced environment.
Excellent written and oral communication skills.
Experience troubleshooting VPN, MPLS, VoIP, Telnet, and SSH into Cisco routers, switches, firewalls, Interfaces, WAP Gateway, and E-mail systems, and T-1 issues.
Experience in using the following systems to triage reported issues: Clarify, Smarts, Putty, Remote Desktop Connection, Network Node Manager, Virtual Suites, HP OpenView.

PROFESSIONAL EXPERIENCE

Confidential

Business Data Analyst

Responsibilities:

Performed audits and analyzed data to verify quality and data integrity.
Prepared and delivered timely and accurate Business Performance reports: daily, weekly, monthly, and Quarterly Business Reviews (QBR) highlighting business relevant KPIs.
Analyzed and reported on data using Microsoft Excel, used Microsoft Word for data processing, Microsoft PowerPoint for presentation, and Microsoft Outlook.
Built relationships with Managers, Directors, and VPs to establish report requirements.
Lead operations meetings with Senior Executives using excellent communication skills.
Identified and enhanced business trends, improved business planning and performance across operational business units.
Initiated, developed, and executed strategic plans with Operations managers to improve productivity across the organization.
Performed data scrubbing, ticket triage, identifying and tracking system and performance issues.
Developed technology change management proposals to improve each functional area.
Used cross-functional skills to develop procedures that helped the organization meet SLOs and SLAs goals.
Used the Service Now ticketing system to create Change and Problem Management tickets.
Evaluated business requirements and translated them into functional system solutions.
Assisted as Project Coordinator whenever needed.

Confidential

Network Analyst

Responsibilities:

Analyzed networks and make recommendations to improve network performance.
Generated high quality scheduled and ad hoc Network Performance reports.
Proactively monitored LAN and WAN routed and switched network activities for multiple clients on a rotating shift in a 24x7 NOC.
Troubleshot LAN and WAN Connectivity issues, including VPN, VoIP, T-1, and Remote Connections within defined SLAs.
Used the following tools for ticket creation and troubleshooting: Clarify-Clear Support, Smarts, Putty, Remote Desktop Connection, Network Node Manager, and HP Open-View.
Performed regular system backups of critical data.
Basic support for UNIX and Intel services and devices.
Supported Printer, Fax, Cisco Network routers, firewalls and switches.
Remote connection, Telnet, and SSH into Cisco routers, switches, firewalls, Interfaces, Windows Servers, WAP Gateway, and E-mail.
Basic support and verification of TCP/IP, dynamic routing BGP, EIGRP, OSPF protocols.
Tested, rolled-out, trained and executed new systems and policies.

Confidential

Blackberry & PDA Support Analyst

Responsibilities:

Analyzed infrastructure capacity and performance, and made recommendations to improve customer experience.
Evaluated and supported wireless technology in a call center environment.
Opened, updated, escalated and resolved Trouble Tickets as defined within SLAs.
Troubleshot GSM wireless devices and CDMA devices.
Used the BlackBerry Technical Solutions Center to support BlackBerry device customers.
Supported technical issues related to BlackBerry Desktop Manager.
Supported BlackBerry Users using BlackBerry Enterprise Server (BES).
Blackberry & PDA technical support special projects (Test and Roll-out new devices).
Installation, sync, and upgrade of Blackberry firmware.
Provided support for Windows Mobile PDA devices.
Monitored network towers and signal outages.
Installed, reset, and supported Voice Mail systems using custom proprietary tools.
Supported multiple Data Network elements using custom proprietary tools.
Activated new accounts for wireless voice and data services.