Senior Analyst - System Eng Resume - Hire IT People

OBJECTIVE

Seeking a challenging position in Information Systems with a rapidly growing company which will best utilize my extensive training and experience in the IT field.

SUMMARY

Helpdesk support supervisor with a broad - based achievements in network and application support, reporting, training and problem solving.
Familiar with project management and process flows.
In-depth knowledge of Microsoft, Novell and Unix Systems.
Experienced team player, bringing enthusiasm and energy into group efforts.
Possesses ability to lead others to produce desired results.
Fast learner with strong beliefs in setting outstanding performance standards.
Displays effective presentation, verbal and written communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Senior Analyst - System Eng

Responsibilities:

Participated in design, development and implementation of systems engineering activities.
Responsible for SAN OS technical support, testing, development and implementation.
Responsible for 24x7 on-call support of both software and hardware components related to shared tape using Symantec Netbackup and Sun/STK Robotics technologies.
Performed system audits to ensure appropriate versions of Veritas NetBackup and supporting agents were running on datacenter servers.
Earned recognition rewards for managing and delivering projects with exceptional level of quality.

Confidential

Storage Engagement Representative

Responsibilities:

Ensured new technical designs were reviewed and approved by engineering
Performed preliminary assessment of client requirements to prepare initial storage recommendations, cost estimates
Identified business drivers and justifications for incoming request.
Increased department productivity by assisting in implementing database solutions and reporting using Crystal Reports.

Confidential

PC Support Supervisor

Responsibilities:

Responsible for supervising a technology support team of 54 analysts.
Evaluated analyst performance in order to provide positive coaching and feedback.
Analyzed monthly reports to determine problem root cause analysis.
Assisted in creating documentation for department’s six week training program.
Facilitated management meetings and conference calls for high dollar and major impact cases.

Confidential

PC Support Analyst

Responsibilities:

Provided interface into problem isolation and repair for internal bank clients.
Troubleshoot various remote access problems including TCP/IP configurations and modem settings.
Provided application support for Lotus Notes, Outlook, MS Office, Visio, MSIE and Netscape Navigator.
Supported multiple mainframe emulators such as Extra 4.x, 6.x Qws3240 by manually configuring and TCP/IP, IPX and Tn3270 sessions.