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Lead System Engineer Resume

Naperville, IL

SUMMARY:

I am seeking a position that will utilize my professional IT, consulting, management and leadership skills and experiences to help business to grow.

IT AND MANAGEMENT SKILLS:

  • IT/Business Consulting
  • Helpdesk Support/ITIL management
  • Solution Development and Implementation
  • Security and Risk assessment
  • Licensing and Compliance Management
  • Vendor Management
  • Project Delivery and Management
  • Technical Communication and Presentation
  • Strong Problem Solving Skills

WORK EXPERIENCE:

Confidential, Naperville, IL

Lead System Engineer

Responsibilities:

  • Design, implement, and maintain managed IT service framework for major high risk insurance companies and engineering firms - support and managing different technologies such as VMWare vSphere solutions; EMC/Dell EqualLogic enterprise storage solution; Citrix XenApp/Server technology; (VDI) VMWare View Desktop virtualization; Microsoft Server families and business solutions such as Active Directory, RDS, Exchange, SQL, WSUS, SCCM, GPO; security solutions include but not limited to VPN, remote access, SonicWALL, Barracuda, Symantec, etc.; specialized software support maintenance such as ERP/MRP, CRM, CAD/Structural software, Accounting.
  • Strategic IT and business Integration, Process review and Optimization
  • Security and Risk assessment for existing customers and new clients.
  • Provide recommendations and solutions to address any findings or weaknesses during the assessment.
  • Provide follow up and status update throughout the improvement process with client management team
  • Create and manage IT policies, governances, best practices and budgeting for SMB clients
  • Provide project management and leadership on major technology upgrades, migration projects.
  • Manage multiple resources to complete the final delivery on time and within budget.
  • Mentoring and resource management for major client help desk services.
  • Proactively manage and strengthen client relationship as an account owner.
  • Actively develop and maintain vendor relationship with telecommunication, software and hardware vendors.
  • Proactively provide monitoring and analysis to client infrastructure and data integrity using different technologies such as N-Able, PRTG, Kasaya, etc.

Confidential, Naperville, IL

System Engineer

Responsibilities:

  • Help local small and medium sized business design and implement Microsoft technology based network solutions.
  • Help clients grow their businesses with current technologies.
  • Involve different upgrade/migrate projects.
  • Also provide day to day support.
  • Main Helpdesk Support Engineer at multiple clients with 100-200 users, dealing with different technologies and vendors.
  • Design/implement/Support different hardware security solutions combined with SonicWALL and Barracuda devices.
  • Manage software based anti-virus/spyware solutions for clients from different vendors.
  • Design/implement data protection plan by using Symantec Backup Exec and some other offline CDP solutions.
  • Support client with different virtualization and storage solutions.
  • Design and support branch office solutions for multiple clients per their need.
  • Actively involved with telecommunication project such as ISP change, T1 upgrade, WAN acceleration and load balancing, MPLS, P2P between branches, Metro Ethernet service setup.
  • Involve day to day system monitoring, server check and recommendation, weekly backup check for clients.

Confidential, Naperville, IL

Network Administrator

Responsibilities:

  • Update NT4 network to Windows Server 2003 environment network
  • Backup configuration
  • Security policy setup and desktop support

Confidential, Batavia, IL

Summer Student and Intern

Responsibilities:

  • Set up and configure brand new PCs, image management.
  • Infrastructure support - DNS, WINS, DHCP, AD.
  • Software/OS support (Microsoft related). Patch management. Application configuration - Productivity Applications
  • User Profile management, user/helpdesk support.

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