SUMMARY

• Thirteen years Computer Technical Support/Assistant Programming Analysis
• Ten years successful supervisory and management experience
• Seven years Administrative Assistant/Supervisor
• Thirteen years customer service experience
• Thirteen years Network Administration Assistant/Technical Support
• Basic and Advance Training on Java Programming.
• Ten years of Application support
• Five years Project Manager experience in a highly projectized environment

TECHNICAL SKILLS

• Troubleshoot and Repaired PCs
• Installed network cards
• Upgraded memory and hard disk drives
• Knowledge of DOS, Windows, Windows95, AS/400, Windows NT workstation and server, Windows 2000, Windows XP, Windows 7, and Macintosh.
• Provided support of PCs and Mac software and hardware
• Supported network cabling, hubs, Printers, and MAU
• Support all network protocols ( TCP/IP, FTP, and Novel)
• Web Development and Maintenance
• Applying Visual Basic 6 to a Database
• Ability to Telnet, and Trouble shoot problems
• Project Management Skill.
• Testing Skill.
• Technical Writing Skill.
• Automation using Control M (BMC)
• LEAN methodologies
• EMC Storage facilities for VMware boxes
• Microsoft office 200, 2007 and 2010

PROFESSIONAL EXPERIENCE

Confidential

SYSTEM DEVELOPER

Responsibilities:

• Designer/developer of an inherited control M batch schedule that requires modification to fit a new set of business requirements.
• Analysis of the 20,000 jobs within Production Environments. (Windows, Unix, Linux, Oracle, and VMS)
• Removal of jobs, changing of in/out conditions
• Instillation of Control - M v 6.3, 6.4, and 7.0 software.
• Experience of running Test and or Production Batch Support.
• Control-M EM and Control-M Desktop -- Ordering/Loading/Forcing of jobs or tables into the schedule, monitoring of schedule to include fixes or escalation
• Develop and Design tools to enhance effectence within the Organization.
• Programming using JAVA, DCL, HTML, and SQL,
• Assist with project development.
• Support, and Maintain FTP Server and accounts
• Write and revamp VMS Com files using Refection.
• Write Com files using DCL (Digital Control Language)
• Create and Maintain Control-M Jobs using Enterprise Management, and Control-M Desktop
• Worked in different phase of Project management processes (Initialing, Planning, Executing, Monitor and Controlling and closing,
• Maintain Control M Servers (BMC Products)
• Support Control - M servers and Database Servers (Postgres, Microsoft SQL Database, and Oracle.
• Install patches to the servers, windows, Linux, oracle agents, and Control M Modules(Database, AFT(FTP) COGNOS, INFORMATICA, JAVA, and WEBSERVICEs
• Help with Control - M migration to different versions.
• Install Control M servers and Database.
• Server Automation using Blade Logic Software and CLM from BMC
• Creating Alarm point message notifications via the phone and pager
• Maintenance the REMEDY Server
• Install Control M Modules
• Create CTM jobs for the Modules and the Accounts for each Modules
• Support the Frame work Team, Production Team, and Database Team.
• Implement, Test, and Maintains in house code, scheduled jobs
• Perform Maintenance and Upgrades, and ensure integrity of backups
• Used BMC Portal to Model Application, Network Configuration, and System Models
• Appling the use of Remedy, and Turnover for Helpdesk issues, and solution
• Designed and Document the Control M architecture via VISIO
• Installed and implement the Control M Database, Control M Server, and Control M GUI server.
• Build an installed package for the Control M Client Enterprise Manager install.
• Installed the Control M Module (AFT, DATABASE, INFORMATICA, COGNOS, and PEOPLESOFT)
• Installed agents to over 125 server platforms(Linux, Unix, AS/400, Windows, and OPENVMS)
• Create Database jobs using the Database Modules.
• Create FTP jobs using the AFT modules
• Encrypt and Decrypt files using PGP via the Control M AFT module
• Create FTP accounts using different ftp protocol (SSL, SFTP, FTPS, and FTP)
• Install fix patch to the agents, module and the Control M servers
• Creating documentation for the workflows and how to create jobs
• Training Control M operators to monitor, RERUN, Putting jobs on hold, adding condition e.t.c
• Build error handling situation on all job streams
• Help with support issues

Confidential

NETWORK ADMIN/TECH SUPPORT ASSISTANCE

Responsibilities:

• Assist with project management within the organization
• Developing a Project Plan, and Project Case.
• Develop and Design new forms
• Developing GUI interface of application on the AS/400 by using J-walk Software.
• Implement, Test, Maintains, and Train end users
• Perform Maintenance and Upgrades, and ensure integrity of backups
• Provide statistical reporting of all servers.
• Provide second-level and third level (Tier II & Tier III) support
• Provide direct telephone contact with customers
• Provide Technical Support of TAonline and connectivity as needed
• Research and report software problems and follow-up to all questions and problems
• Perform new account set up on the AS/400 and assist in file transfer as needed
• Assist customers to Create/Process/Downloads of files into PC-based applications as requested
• Develop, and assist with programming language( C++, Java, SQL, VB.6 and Dot NET, ASP, and HTML)
• Knowledgeable with relational database modeling, web application development, Microsoft SQL Server and Microsoft Internet Information Server
• Assist with technical problems within the organization
• Creates/Grand Permissions, and security
• Documenting all technical applications and procedures
• Planning and Training first level tech support assistants and other staffs
• Implementation of new application to the pc server and AS/400
• Proficient with the OS V5 R2 on the AS/400 servers
• Perform install using in Tivoli configuration manager

Confidential

CLIENT INTAKE CLERK

Responsibilities:

• Data entry, Answering phone, Collections, Employee payroll, Customer service
• Deposits and daily balancing, Prepare client tax returns
• Supervise 3 support technicians
• Provide phone support to over 500 customers
• Develop, and Maintaining HTML, SQL, VB, and C++
• • Installation of network card, printers and moderns
• Installation, Configuration and upgrade desktop hardware
• Constant Development and Maintenance of web server
• Perform routine hardware and software maintenance
• Troubleshoot and Repaired PCs
• Installed and Configured Windows NT, Windows 2000 servers
• Installed Networked PCs through the Microsoft network and Macintosh computers through Apple Talk and TCP/IP
• Develop, and assist with programming language( C++, SQL, VB.6 and Dot NET, and HTML)