PROFESSIONAL SUMMARY

• I have worked as a technician in a multi platform environment for more than 10 years, providing excellent service to the Information Technology industry. I am a self-starter and very motivated. I am charismatic in my leadership and very detail oriented. Previous duties have included multiple hats to wear as documented below.
• Installation and documentation of Hardware, Software, System and LAN/WAN administration.
• Technical lead for Hardware and Software Troubleshooting
• Expert Imaging Administration with Symantec Ghost, Acronis, CloneZilla Suites
• Configuration and Administration of WSUS, SCCM, Windows Powershell and MDT
• Applications packaging and deployment via SCCM and Casper Suites
• VBS/VBE Configuration and review, hotspot troubleshooting and reconfiguration on the fly.
• Task Scheduler, AT command structure and slipstreaming experience,
• Early supporter and assistant in the UIU project Universal Imaging Utility mid 1999
• Active member on multiple Batch scripting forums, often consulted from various sources.
• Excellent working knowledge of Microsoft and Apple products
• IT Budget research/upgrades and system and technology revisions.
• Install, configure and maintain Multi-Platform Networks.
• Wiring and termination knowledge, Senior level Helpdesk
• Inventory consolidation and asset tracking.
• Systems Administration. Including enterprise security and Anti-virus systems
• Multi Domain Account development and management, Open Directory, Active Directory.
• Exchange Server Administration
• Documentation and Technical Writing
• SOX Compliance consulting and disaster-recovery procedures.
• Build, repair, troubleshoot and maintain MAC/PC and peripherals.
• Skilled in MAC and PC Production Environments
• File format conversions and Microsoft IIS / Apache Install and configuration
• Creator of system images for multiple platforms for quick deployments
• Configured small network operations monitoring.

SKILLS AND PROFICIENCIES NETWORKS AND COMMUNICATIONS

• ISDN, Frame Relay, DLC, TCP/IP, IPX, LPR, ODI, Token-Ring, Ethernet, SMB, AFP, NCP, DHCP,
• Cisco Router Configuration 1000, 2500 and 5500.
• Netgear, Cisco, Dell, 3COM, DEC and Bay net Ethernet HUBS/Switches.
• Windows NT/2K RADIUS Configuration
• Network monitoring software such as Big Brother and Sniffer , Wireshark
• Wireless 802.11 A-B-G-N Configuration and installation, WDS and VPN subsystems.
• Voip and SIP phone configurations
• IP Cam and Video Surveillance configuration and monitoring.

HARDWARE

• Install and maintain HP/DELL File Servers: LXR, LS, LH, LC, and LPR, RAID 10, 6, 5 and 1.
• Diagnosed and repaired multi-brand PC and Servers, 486, PCI, EISA, AGP, Pentium 1, 2, 3, 4, etc
• Apple Experience began at Macintosh Classic and continues to the latest Mac Pro including Mobile
• Storage experience ranges from MFM/RLL/SCSI/SAS/SATA and SSD Raid included
• Proficient with oscilloscopes, solder, most electronic repair.
• Audio/Video Capturing with various medium/high end multimedia equipment.
• Printer Troubleshooting, Repair and Configuration
• Mobile phone configurations, including custom blackberry software.
• Firmware Reverse engineering

SOFTWARE

• Adobe Creative Cloud/Suite 6 and previous versions
• Most modern Apple Applications, and lots of obscure ones.
• BM/Lotus Software
• Mac OS System 7 , Panther, Tiger, Leopard, Snow Leopard, Lion, Mountain Lion, and Mavericks.
• Ms Dos 3.22 to 7.0
• Microsoft Exchange 5.5, SP3 Enterprise , Notes Mail and MS-Mail Implemented Mailbox Manager Gold, before deployment in SP3.
• Microsoft Exchange Server 2013 Enterprise
• Microsoft Windows NT 4.0 to 2008 Server
• Microsoft Windows 9x to Windows 8.1
• Microsoft Office 2013 and previous versions
• Microsoft Project 2010 and previous Versions
• Microsoft Visio 2012 and previous Versions
• Most popular CD authoring packages Nero, Isoburn, etc
• Most audio authoring packages sound forge, sonic foundry applications
• Accounting Software, Maconomy, Quicken, QuickBooks
• Symantec Software Norton System works, Antivirus, Ghost etc
• Acronis True Image and Acronis Backup
• CRM Software Salesforce, mail chimp, silver pop
• Backup Exec 12.x and previous versions
• Most remote control applications, VNC, TeamViewer, Apple Remote Desktop ARD , Microsoft RDP, Etc.
• Linux Navigation and commands Debian, Redhat, Fedora, Centos, Raspberrian
• Other Software Proficiencies available upon request, this resume is too long anyways.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

• Worked as part of the global IT group to ensure the successful implementation of effective information technology between locations in a uniform manner. Locations managed: Seattle, WA, Phoenix, AZ, Minneapolis, MN, Atlanta, GA and Columbus, OH.
• Provided IT Management, Helpdesk, Network/Server Support, Operational Management, Installation, Maintenance and Emergency support as well as weekly patch deployments.
• Planning, administering and reviewing the acquisition, development, maintenance and use of computer and telecommunications systems at both the global and individual studio levels. Reviewed current contracts with vendors and other partnerships to optimize value. Collaborated to create a worldwide Joiners / Leavers procedure for Access and Exit company controls.
• Created and reviewed annual budgets and plans for hardware and software purchases per each location. Providing support for developing and maintaining relevant Sarbanes-Oxley technical policies, procedures and documentation.
• Experienced Systems Administration using Microsoft, Apple, VMware, Office products, Adobe Applications Creative Suite/Cloud , Autodesk products, and various rendering applications such as Sketchup and Deadline. Primary point of support contact in multiple active PC/MAC production environments as well as on call service via helpdesk ticketing systems assisting other support staff within other branches of the operating WPP company.
• Windows Server 2003-2008 administration and maintenance including DHCP, DNS, File and Print services, Active Directory, and Exchange, Multiple operating system Environment. Providing Helpdesk for day to day operations for our North America locations 11 hours a day.
• Utilizing SCCM, Ghost/ Acronis True Image and PowerShell for Application and Deployment on Windows based machines. Windows OS experience covers
• Utilizing Casper, Scripting and Acronis True Image for Application and OS deployment on OSX based Apple Computers. MACOS Operating system experience covers Snow Leopard, Lion, Mountain Lion, and Mavericks, Yosemite is still pending however but should be a quick adaptation.
• Creating software Deployments for instant installations such as AutoDesk Design Suites and Adobe Creative Suite installations. And Deploying Via GPO, Logon Scripts, and or Software Deployment suites such as Casper or SCCM
• Creating localized Inventory based asset tracking utilizing the OCS Inventory suite and incorporating external data for additional Maconomy Applications.
• Salesforce administration and CRM Marketing email generation for potential new business leads, assisting with Marketing and Strategy.
• Virtualization Experience included - VMware ESXi w/vSphere Administration and Design, Dotblock Redhat, FC14 configuration for IM applications and communications. Virus/Malware Protection Solutions Sophos, Symantec, EPO, Postini, Puremessage
• File Backup Solutions - Symantec Backup Exec, EMC Retrospect, File server administration and deployment in multiple geographic locations with synchronization between sites.
• Administration of managed network switches and wireless devices, maintenance of Desktop Operating Systems Heavy Hardware and software troubleshooting experience

PROFESSIONAL EXPERIENCE CONTINUED

Confidential

Technical Support Engineer

• Troubleshot and developed technical solutions for customer issues related to software set-up and configuration escalate issues related to software errors that are not native and different.
• Assisted in developing workarounds for issues related to software errors and service pack problems, assisted in consulting and deployment solutions to live systems critical to customer business and operations and adhering to the specified Service Level Agreements.
• Providing technical support to Sophos customers by answering telephone calls and replying to emails in line with departmental measures, focusing on high quality, accuracy and customer satisfaction.
• Documenting and recording all activity and communication with customers over telephone and email according to departmental standards of quality. Met or exceeded departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores.
• Multiple skills required here, as well as experience in most security suites, including EPO and Zen Works.

Confidential

Information Systems Administrator

• Provided operating systems software support for a mixed-networking environment RedHat Enterprise Linux, Debian Linux, Windows 2000 Server, Windows 2003 Server, Windows XP, Apple Macintosh os9-10.x workstations . Ensuring that networks are functionally at peak performance during established business hours by monitoring and taking corrective action when needed. Maintaining and troubleshooting phone switch and voicemail systems. Proactively managing backup, recovery and security procedures that have been set up and performed/planned as necessary
• Working in conjunction with all departments, providing technical support, installation, maintenance for all network-attached devices, which includes but not limited to Microsoft and Apple technologies. Performing Software Rollouts as well as maintaining system integrity and security.
• Maintaining complete, up-to-date documentation for all technology infrastructure via systems charts, narrative descriptions, security charts and password lists.
• Keeping accountability for all software agreements and licensing with an emphasis on accuracy of terms and agreements
• Assisting programmers in determining implementation strategies, and assist them in troubleshooting technical problems, ensuring assigned projects are completed in a timely and quality manner
• Specific Daily and Monthly Responsibilities:
• Maintain networks and e-mail
• Troubleshoot and repair systems as needed
• Monitor systems security and take appropriate action as needed
• Apply security patches to servers and workstations as needed
• I have the ability to work collaboratively, i.e., a team player in a fast-paced environment. As well as strong interpersonal skills and strong time-management skills.

PROFESSIONAL EXPERIENCE

Confidential

Programmer Analyst II

Administer and support over 600 machines in a single NT4 domain environment, Duties include administration of Windows 2000 Active Directory Environments and Windows NT4, helpdesk ticketing system via Microsoft exchange and Remedy Action Request System, Hardware configuration/replacement/troubleshooting, Software installation, configuration and troubleshooting, Networking in a 10/100 Base-T Environment. Supporting the Physicians in their daily requirements. Managing the controls of assets and equipment inventory by the means of bar-coding and record-keeping in a multi homed Microsoft Access databases. Responsible for creation of standard system images for deployment of new personal computers to replace an antique IBM 3270 environment as well as standard desktop/server support. Network Printers and Attached storage configuration and documentation. Custom Access to non-VPN dial-up servers combining IP routing with Windows Terminal Services. Currently Providing top level customer service and management of critical issues. Unconditional support on a 24-hour on-call basis via pager. Under the direct supervision of the manager of desktop services, document, manage and close trouble tickets as assigned. Achieve resolution of referral of pc, IBM 3270 terminals and printer related problems. Provide secondary support to other network services staff in implementation and monitoring of services and servers. Move, exchange and troubleshoot hardware, Operating systems and applications as directed by myself or other personnel. Perform preventative and current maintenance tasks that maintain quality and reliability service wise. Carry out disaster recovery plans when necessary, prioritize and organize workload and follow-up on multiple assigned projects and tasks to ensure completeness, accuracy and quality of services. Also provided support for localized print servers and network attached storage.

Private Contracts

Performing Self-home network installations, Firewalls, Small business Network/server installations and administration. References Available Upon Request.

Confidential

Provided Daily Systems Administration for multiple Windows 2000 Domains and Rollout of Corporate System Image builds. Other duties included Network Security, Software Support, Hardware and Software purchases. Maintained and installed Microsoft Exchange 2000 Enterprise for the corporation. Design of Primary domain and File server structure, firewall installation and configuration.

Systems Engineer

Confidential

One of four people responsible for day-to-day Desktop PC, LAN/WAN troubleshooting and problem resolution as well as Product Management and delivery of all computer related products and services for all Intertainer clients during the Windows 98 rollout. This includes interfacing with several on and off-lot clients, departments, and other Operation departments. Installation and support of NT based operating systems. Establish server installation and configuration standards. Installation and support of Microsoft Exchange server, DHCP Server, IIS, DNS, and secure File Servers. Provided tech support for all levels of staff, and support for the intertainer back end client. Main duties included full time Microsoft Exchange Administration. Other projects included 24/7 on calls troubleshooting Various Kiosks, Desktops, Laptops, and Server Machines. Testing new software/hardware in a parallel environment. Maintained and tested a complete disaster recovery program. As well as evaluating of network applications and hardware for ongoing server consolidation and upgrading. Ensure all Servers Networking equipment is Y2K compliant. Developing a Utility CD ROM to perform maintenance and re-installation of laptops/desktops in the field both quickly and effectively. LAN/WAN maintenance, evaluating, installing, configuring, troubleshooting and administrating the LAN and evaluating network tools. Anti Virus installation and monitoring. Network printer consolidation. Evaluating network applications to aid in Server consolidation and Traffic output.

PROFESSIONAL EXPERIENCE

Systems Engineer

Confidential

Implementation of NT4 domain and basic network, file/printer sharing and automated backup strategy. Administration of Microsoft Exchange server as an on call technician.

Systems Engineer

Confidential

Implemented base network and backup strategies for Investment Company per request of former CEO of geocities. Topology included basic printing/file storage, automated backup system and Internet connectivity. Also completed system out of box set up and installation per user.

Hardware Administrator

Confidential

Providing viable solutions for pc hardware/software related components. Providing support in a large 300-400-user environment. Applying Technical skills to multi-platform operating systems such as Windows 98, 95, NT4, and Novell Netware. Dealt Directly with high-level corporate officials in a friendly and businesslike manner. Providing PC Systems for new end users as they were employed and instructing them on its use. Installed and configured Exchange. Provide 24-hour coverage in response to equipment failure s . Analyzing Network Structures and creating various strategies to increase output and maintain connectivity to the internet/intranet. Other duties include: Maintaining the computer LAN/WAN systems both DOS and Macintosh. Ensure continuing operation of information systems infrastructure. Purchasing and hardware selection, installation and troubleshooting. Testing and configuration of all laptops and NT communications servers.