Systems Administrator Resume

SUMMARY

IT Professional seeking a position in project leadership. Diverse IT experience includes implementation, maintenance and support of complex critical systems, ordering and installation of corporate hardware and software, oversight of site network and accompanying hardware, creation of documentation and training users.
Utilize strong communication and interpersonal skills to effectively work with users of all levels in both corporate and manufacturing settings.
Highly self - motivated with an excellent work ethic and demonstrated success in both team and individual environments.

TECHNICAL SKILLS

Project Management
SDLC
MS Project
Visio
SQL systems implementation network administration hardware and application support
Avaya PBX
Lean Six Sigma
COGNOS database development and support capital budgeting process improvement mobility support
MS Office
SAP enrollment
SharePoint
MS Active Directory
MS Registry
MS OS
MAC OS

PROFESSIONAL EXPERIENCE

Systems Administrator

Confidential

Responsibilities:

Provide strategic and operational direction for hardware, network, servers, and software for the North American business unit
Lead small to medium IT projects for all departments and facilities within the BU
Reduce overall expenses by tracking cost and proposing cost cutting measures for IT business practices
Negotiate vendor agreements and maintain productive relationships with external sources to guarantee ongoing productivity
Proficiently handle system outages and routine incidents by responding to trouble tickets and work requests in a timely manner
Design and facilitate training documentation for various levels of staff to ensure current business practices are followed

Sr. Helpdesk Analyst

Confidential

Responsibilities:

Specialized in mobility and remote access support to assist all employees within the company globally
Provided 24/7 global IT support and continuously demonstrated high first call resolution for user reported issues
Developed and streamlined support documentation and knowledge articles for troubleshooting procedures

Team Supervisor

Confidential

Responsibilities:

Managed a group of 20-25 help desk analysts for Confidential FiOS North America
Conducted performance reviews with agents and identified areas of improvement to increase call statistics and further develop their skill sets