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Administrative Assistant Resume Profile

2.00 Rating

CentrevillE

Summary

Extensive experience in customer service in person and via phone/email , handling confidential documents and information technology support.

Functional background includes familiarity with all general administrative tasks, handling customer inquiries, interfacing with all levels of management, planning and coordination of events, purchasing and billing, and travel coordination.

Technical background focuses on database administration, technical support for various online programs, creating reports, presentations, and graphs, drafting correspondence, creating QA documentation, and providing technical support for office equipment.

Virginia Unarmed Security Guard License in Progress- DCJS ID 99-306989

Work Experience

Administrative Assistant

Confidential

  • Answering a multi-line phone for 3 managers and 15 properties at the front desk.
  • Scan and Index invoices for various communities.
  • Assist in preparing HOA Statements, Resale Documents and Architectural Requests for HOA's utilizing Village Management Software for 15 properties.
  • Binding management reports.
  • Other tasks upon request.
  • Accounting Department A/P Assistant
  • confidential
  • Assisting the A/P department with the fiscal year-end closure of files for 5 company divisions.
  • Other administrative tasks upon request.
  • Customer Service Agent

Confidential

  • Providing direct phone and email support to clients of Pottery Barn, West Elm, Tempur-Pedic, and other fine retailers specializing in high-end furniture.
  • Setting appointments and confirming delivery locations and times utilizing the IDLS and TPM databases.
  • Escalating work tickets when appropriate.
  • Assisting in other departments upon request.
  • Deli Chef-Associate

Confidential

  • Providing direct customer service to customers of the Walmart In-Store Delicatessen for both deli meats/cheeses and for hot bar items.
  • Cutting Prima Della, Smithfield, Sara Lee, Land 'o Lakes, and other fine deli meats and cheeses to customer's specifications utilizing Bizerba deli slicers.
  • Cooking various food items for the Walmart Hot Bar and Hot Case such as rotisserie chicken, fried chicken, Mac and cheese, etc utilizing a Giles Deep Fryer, a Fri-jado Rotisserie Oven, flat grill, and other fine commercial kitchen equipment.
  • Assisting in the Produce and Bakery departments upon request.

Tier I IT Analyst

Confidential

  • Providing direct phone and email support to callers of the US Department of Education EdFacts Partner Support Center PSC . http://www2.ed.gov/about/inits/ed/edfacts/eden/contacts.html
  • Responding to information requests via fax, phone, TTY, and US Dept. of Education email.
  • Utilizing proper Incident and Contact Management procedures through use of Numara Track-it Software and other US Government-specific applications.
  • Provide daily/weekly/monthly status reports of all tickets.
  • Handle other related duties as assigned.

Recruiting Coordinator

Confidential

  • Perform the tasks of assisting management with recruitment activities for the organization, focusing on IT candidates.
  • Conduct candidate screening calls to confirm suitability of candidate for the particular job announcement.
  • Responsible for performing reference checks of all potential employees via phone.
  • Reformatting client resumes ensuring readability.
  • Complete all necessary paperwork regarding references and screenings and ensure all requirements have been met.
  • Handle other related duties as assigned.

Office Services Specialist

Confidential

  • Processing monthly personal shipping, phone, and other administrative reports.
  • Conducting Cisco phone training for new ACR employees.
  • Assisting with the ACR personal shipping store FedEx, UPS, and USPS . Drafting and reviewing correspondence for Administration management.
  • Copying, faxing, and filing various documents.
  • Outlook calendar management for ACR conference rooms.
  • Technical support and resolution of office equipment issues IE. copiers, fax machines, and Cisco telephones
  • Organizing the ACR Library of research materials online and in print JAMA, New England Journal of Medicine, etc
  • Assisting in the Mail room with processing of mail utilizing Pitney Bowes machinery.
  • Conference Room and Video Tele-conference room equipment management.
  • Front Desk/Reception area backup coverage for 1-800 hotlines for ACR and several societies SBI, SRU, SCBT-MR .
  • Accounting and interfacing with all levels of management.
  • Assisting in Accreditation operations for various modalities CT, MRI, PET, Nuclear Medicine, Ultrasound, Mammography, etc.
  • Assisting in Document Scanning of Q S accreditation materials, Membership, and Administration Documents.
  • Assisting in PASS Database Management for Accreditation programs.
  • Other duties upon request.

Administrative Assistant

Confidential

  • Answering telephone calls and direct callers to the appropriate staff member.
  • Copying, faxing, and filing department correspondence.
  • Coordinating meetings and conferences.
  • Maintaining time cards and time reports.
  • Ordering office supplies and coordinating office moves.
  • Routing correspondence to the appropriate person.
  • Other administrative tasks upon request.
  • Clients worked for include: MITRE, SAIC, Department of Health and Human Resources Federal Government

Administrative Assistant

Confidential

  • Answering client inquiries on a multi-line switchboard and directing the call to the appropriate department.
  • Greeting clients and vendors.
  • Other clerical duties as requested by the nature of the assignment.

Receptionist/Office Assistant

Confidential

  • Answering client inquiries on a multi-line Avaya switchboard system.
  • Processing outgoing U.S. mail.
  • Coordinating incoming and outgoing FedEx and UPS shipments.
  • Sorting and distributing incoming US Mail.
  • Assisting the Accounting Department with reconciling invoices and statements.
  • Other clerical duties as requested.

Office Assistant

Confidential

  • Serve as backup to the Receptionist and trains temporary workers for this function.
  • Responsible for all incoming and outgoing mail and deliveries.
  • Assist with on-site lunches and catering.
  • Log checks in database, copy, and distribute correspondence to appropriate staff members.
  • Occasional word-processing of documents, proofreading and attention to detail essential.

Technical Skills

Operating Systems: Microsoft Windows 7, 8 - Microsoft Office Professional 2010 to include Excel, Word, PowerPoint, Outlook, and One Note - Citrix and Citrix through Firepass - EDEN Submission System including CSPR and EASIE - EDFacts Reporting System Cognos based - Internet Explorer, Google Chrome, Mozilla Firefox - Quicken/QuickBooks/Peachtree Accounting Software - Filemaker Pro -Adobe Photoshop - iCIMS -Numara Track-IT - PBX phone systems - Cisco IP phone systems - Switchboard Operations - BlackBerry/Palm Pilot PDA , Android, IPhone apps - ApplicationXtender Document Scanning System - Various high-volume document scanners to include Epson Workforce Pro - Pitney Bowes Mailing Systems and General Mail room Operations - FedEx Ship Manager Administrator online - Transcription - Kitchen and Front-Line Food Service - Village Management Software Real Estate Management - Typing Speed: 75 wpm

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