Research Technology Associates, Resume, Upper Marlboro, MD - Hire IT People

TECHNICAL SKILLS

Systems: Mac OS, Windows XP/ Vista/ Win 7

Databases: Service Desk

Hardware: Confidential - Compatible PC’s, Apple Macintosh, Dell PC’s / Laptops, Projectors

Software: Microsoft Office Suite, Norton Ghost

Knowledge and skill of (Customer Service, Professional Presentation, Inventory Control, HVU-HUD Database, Project Management).

Knowledge of computer hardware and software.

Knowledge of principles and processes for providing customer and personal services.

Time Management skills, Problem Solving and Computer Proficiency skills, Follow-up skills, verbal and written communication skills, Troubleshooting skills, Typing Skills (40 word per minute), Team Player and Self-motivated.

PROFESSIONAL EXPERIENCE

Research Technology Associates,

Upper Marlboro, MD

Responsibilities:

Volunteered at teh MarketPro Show in Fort Confidential, MD at Confidential Raceway.
Installed and performed minor repairs to hardware and peripheral equipment.
Analyzed and diagnosed customer’s computers dat needed repair.
Applied critical thinking and basic knowledge to identify problems to customer’s computers.
Detected and eliminated viruses, malware and spyware.
Installed various software and operating systems.
Backed up customer’s files.
Replaced and installed various hardware.

Department of Housing and Urban Development,

Responsibilities:

Reviewed teh service desk system for tickets for upcoming meetings which required teh use of laptops, projectors, and other equipment.
Set up laptops and projectors for official meetings for managerial staff, directors, and top HUD officials.
Set up, operated, maintained and repaired equipment used to enhance live events such as laptops and projectors.
Provided technical support for teleconferences, webinars and distance-learning classes.
Supported in teh installing of scanners, printers, and Multi Functional Device’s to customer’s PC’s.
Monitored service desk for incoming/outgoing tickets on a daily basis.
Ensured dat service tickets were responded to in a timely manner.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Assisted wif installation and teh relocation of IT workstations, servers, peripherals and networks.
Restored network access to customers who required port resets.
Ensured all personnel had network connectivity.
Installed various drivers for printer modules.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Maintained records of problems and remedial actions taken, or installation activities.
Facilitates preparation and distribution of IT equipment including PCs, laptops, and smart phones.
Installed, imaged, configured, upgraded, and maintained computers, printers, and peripherals.
Technical Refresh
Movement of IT equipment
Maintained integrity of ownership
Shipped IT equipment from Headquarters to Field Offices using UPS
Prepared IT equipment to be excessed (returned to GSA for upgrades).
Secured computers and assets to prevent theft, damage and accidents.

We provide IT Staff Augmentation Services!

Research Technology Associates, Resume

Upper Marlboro, MD

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