SUMMARY

• Microsoft Certified Professional (MCP) and Citrix certified Administrator( CCA) with extensive Windows, Networking and Virtualization - Citrix XenApp experience in the IT field, Excellent problem solver with strong communication, and interpersonal skills.
• Professional with 24 Months + experience in Citrix Presentation Server, Citrix XenApp with Critical thinking, troubleshooting, problem analyzer and resolver.
• Customer service, and personnel management are my core strengths

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

• Responsible for Configuration and maintenance of servers, antivirus solutions on Microsoft Windows servers and Workstation.
• Active Directory user and profile management on Windows Sever 2003/2008
• Network design, network trouble shooting and network security and Created user documentation to assist in remote operation and troubleshooting.
• Experience in good customer support and troubleshooting skills.
• Tracking and monitoring of server and workstation performance.
• Desktop Management & Desktop Troubleshooting (Platforms like Windows XP /2008 / Win 7/ Win 2008 R2)
• Antivirus Configuration, Firewall Settings, Access Privileges on Kaspersky sever edition.
• Citrix platform (Installation, Configuration and Administration) (File and Print Management).
• Responsible for Implementing & Maintaining Network & Systems Infrastructure

Confidential

System Administrator

Responsibilities:

• Citrix XenApp 5 and XenApp 6.0, Windows 2003 / 2008 Administration, Managing users account like creating users, organizing them with proper settings.
• Publishing Resources - Applications, Content and Desktop and managing them with L1 Troubleshooting from the customer end.
• Load Management, Citrix Policies, Windows Server Administration
• Day to day health monitoring of the servers and taking appropriate steps to keep the environment under control.
• Evaluated new software and hardware to determine compatibility with existing software and hardware.

Confidential

System Engineer

Responsibilities:

• Trouble shooting Citrix based problems with Root cause analysis and strong fundamentals
• Strong knowledge on ICA clients and thin clients devices.
• Strong understanding of Load Manager, Resource manager and installation manager.
• Experience on citrix farm performance tuning.
• Good experience in resolving profile, printer, access, and communication issues on citrix.