SUMMARY:

• 15 years of Windows platform experience in systems administration, including analyzing, designing, installing, maintaining and repairing hardware, peripherals, software and networks.
• Exceptional troubleshooting abilities and technical support experience with migrations, network connectivity, email, messaging, database and web applications.
• Develop and maintain excellent relationships with co - workers, management and end users.
• Strong communication and problem solving skills.

TECHNICAL SKILLS:

Hardware: Windows, Macintosh; SAN, various PC hardware, IDE\SATA hard drives, SCSI devices, Direct Attached Storage, WYSE Thin Clients

Software: Microsoft Office Suite, Backup Exec, Yosemite Backup and Event Archiver, EPolicy Orchestrator\McAfee Anti-virus, Microsoft Forefront Endpoint Protection, Windows Server Update Services (WSUS), Microsoft Office Sharepoint Server (MOSS 2007), Application Virtualization (APP-V), VMware ESX 4.0, SCALA InfoChannel, SCALA Player, System Center Operations Manager R2 (SCOM), System Center Configuration Manager (SCCM), Microsoft Exchange 2000\2003\2010, Biscom File Delivery Service, SteelEye DataKeeper, Double-take Availability

OS: Windows Server 2008 R2\2003, Windows XP\Vista\Windows 7

Database: SQL 2005\2008, PostgresSQL and Microsoft IIS

Networking: Ethernet 802.3\802.11, TCP/IP, DHCP, DNS, WINS, FTP, Telnet, DSL/Cable, hubs, routers (Cisco IOS), CAT 5 cabling\termination, SMTP, POP3,VPN, VLAN, LAN/WAN

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

System Administrator

Responsibilities:

• Provide part-time system administration and technical support to the Health and Human Services IV&V Data Quality tasks in conjunction with the Office of Child Support Enforcement (OCSE) expanded Federal Parent Locator Service (FPLS)
• Support Hardware/software repairs and upgrades on workstations and printers as needed
• Install and configure new and updates for Social Security Administration (SSA) hardware/software (such as Windows Vista, Windows 2003 Server updates, SSA LAN)
• Maintain SSA hardware/software inventory for this environment which includes around 14 -15 computer workstations and users
• Perform preventive maintenance when applicable
• Serve as liaison to SSA technical support groups including upgrades to the SSA network and workstation migrations
• Monitor SSA servers (Windows 2008) as well as associated networking equipment for upper level support as needed

Confidential, Towson, MD

System Engineer

Responsibilities:

• Upgraded systems by conferring with vendors and services; developing, testing, evaluating and installing updates and enhancements
• Maintained system performance by performing system monitoring, performance tuning, troubleshooting system hardware, software and operating system management systems
• Created, maintained and managed Windows 7, XP and Mac workstation images for campus wide via Windows Deployment toolkit and SCCM
• Backup administrator to System Center Configuration Manager (SCCM), duties include creating software packages, testing packages and then configuring for automatic deployment to the end-user community
• Maintained, configured and troubleshoot System Center Operations Manager (SCOM R2) alerts for monitoring all physical and virtual servers
• Technical lead for file server infrastructure which includes over 50TB of disk space used for custom, department and home shares. Responsibility includes maintaining backups using SAN disk snapshot and Tivoli backup system, monitoring disk space usage, maintaining quota using FSRM

Confidential, Columbia, MD

Sr.System Administrator

Responsibilities:

• Provided system administration which includes management and maintenance of computer classrooms and Enterprise application server support for Confidential
• Installation and configuration of networked printers for the computer lab environment
• Configured and maintained network monitoring server/application with IPSwitch WhatsUpGold and Microsoft Operations Manager (MOM) for all production servers
• Performed SQL 2005/2008 database administration which includes database maintenance, configuration and migration of production databases
• Assisted and mentored in the and development of participants in the SCS internship program
• Accountable for the hardware and maintenance of Windows 2003/2008 servers, printers and XP\Vista\Windows7 workstations
• Responsible for the development of images using Confidential Ghost for microcomputers and peripherals
• Installed, configured and maintained EPolicy Orchestrator server with McAfee Enterprise anti-virus software which deploys anti-virus .dat, engine and client updates to all servers, classroom and lab computers
• Designed, configured and maintained Windows Update Server (WSUS) administering for the entire Confidential enterprise network

Confidential, Woodlawn, MD

Sr.LAN\WAN (Exchange) Engineer

Responsibilities:

• Provided Tier III level support for the Social Security Administration Electronic Messaging and Groupware Branch
• Lead Engineer for the Chicago Region of Social Security Administration, this includes 5 Exchange 2003 servers and over 8,000 + user environment and mailboxes
• Duties included daily monitoring of Exchange event logs and queues for incoming\outgoing SMTP connectors and Unix mail hubs and monitoring of email virus activity and protection
• Maintained user and resource mailboxes, distribution lists and public folders using Active Directory User and Computers and Exchange System Manager
• Performed account merges utilizing Microsoft Account Clean-up Wizard on newly migrated AD accounts and mailbox moves for users migrating to Exchange 2003
• Troubleshooted various messaging issues which includes delay of mail, mailbox permissions, shared mailboxes, calendars, other issues resulting from mixed mode environment
• Implemented new technology that benefited the end-users such as Auto Accept Agent, Internet Mail content filter and anti-spam software for Exchange
• Provide third level support to System Administrators in the field for Outlook 2003 client and VPN

Confidential, Woodlawn, MD

Network Engineer

Responsibilities:

• Lead Engineer for all technical support on network connectivity issues, printer problems and desktop errors for the Social Security Administration (SSA) Office of the Commissioner (OCSO)
• Provided desktop and phone support on Dell and Compaq workstations along with Dell and Gateway laptops
• Installed and supported HP and Lexmark local printers, Blackberry handhelds, HP PDA’s, flat bed and single sheet scanners for end users
• Provided Level III support of Commercial Off the Shelf Software including Microsoft Office, Outlook and Visio
• Installation of Eforms, Commissioner Correspondence Control System (CCS) and MARS
• Created and maintained user accounts using Enterprise Administrator, access control on file servers and Exchange mailboxes
• Monitored file, print and backup servers by checking event logs and making sure all necessary services are started
• Assisted in creation of monthly report for delivery to SSA Contract Management
• Performed backups and restores using Veritas Backup Exec
• Maintained all laptops which included installation of critical patches, software upgraded, VPN configuration
• Successfully executed XP rollout on over 60 workstations for the Office of the Commissioner using Centraback software to backup the data and Ghost to reimage the workstation

Confidential, Houston, TX

Network Technician

Responsibilities:

• Deployed servers, networking equipment, firewalls and load balancers Confidential shared collocation data center with Confidential Communications
• Configured Windows 2000/2003 servers, this included RAID configuration, Dell and HP server
• Documented current and completed tasks in corporate CRM system
• Provided tours of the data center to prospective clients
• Managed and monitored tape backup jobs remotely and Confidential the location

Coventry Health Care, Bethesda, MD

Senior PC/LAN Administrator

• Installed, managed and configured all end user applications in corporate infrastructure to include over 300 Windows NT/2k/2003 servers
• Maintained OpenPages\SOX application for Sarbanes-Oxley compliance which included setup and configuration of SQL 2003 and IIS for back-end functionality
• Configured user accounts, roles and security features for OpenPages\SOX application
• Responsible for stability of published applications in the Citrix Metaframe server farm
• Technical lead for corporate management implementation for SMS 2003, SharePoint Services and Office 2003 deployment
• Provided Outlook expertise for embedded “in-house” healthcare application, this included incorporating custom distribution lists with Outlook 2003 for automation of benefit information
• Maintained and developed corporate images for Windows XP rollout including creating Microsoft Transforms for Office XP deployment for laptops which include Dell, Toshiba and Sony hardware
• Project lead for application compatibility testing for rollout of Windows Server 2003, this includes inventory of existing applications, utilizing the Microsoft Compatibility Analyzer, creating a test plan for installation/upgrade

Confidential, Raleigh, NC

Technical Contract Analyst

Responsibilities:

• 11 week contract converting/replacing laptops for remote loan officers in the Northeast region
• Converted IBM T23’s, i.e, replacing hardware components, imaging laptops with Confidential ’s Ghost and installing corporate approved software
• Replaced Dell Cpx and Cpi with Dell D600’s, this included backing up existing hard drives, imaging with the Confidential Corporate Operating Environment (COE) template and restore of hard drive information
• Additional testing included setting up of Confidential & Confidential Global dialer, Winfax configuration, Lotus Notes setup, VPN testing and printer setup and configuration

Confidential, Columbia, Maryland

Lead System Administrator

Responsibilities:

• Provided e-mail client support (Outlook 2000) and Exchange 5.5/2000 configuration of public folders, creation of new mailboxes, custom recipients and configured corporate Blackberry’s to communicate with Exchange
• Managed the corporate GAL and created company distribution lists for departments
• Maintained and configured OWA server for remote mail access
• Successfully migrated over 900 end-users from an NT 4.0 domain to an Active Directory Windows 2000/Exchange 2000 domain
• Managed two PC technicians which included assigning/adjusting daily work orders, providing guidance and leadership as the next level of support, approved hours and overtime worked
• Assisted Director of Information Systems on junior staff performance reviews
• Provided the necessary backup for junior members of the IT department whenever required
• Supported the network infrastructure with over 2,500 workstations, 1500 users, 50 servers, 25 routers and switches
• Provided network support which included creating isolated VLANS for lab testing environment, enabling/disabling ports on CISCO 6509, 4000 switches
• Additional tasks include HP printer, NT account, NTFS file sharing, remote access management including VPN configuration and troubleshooting along with backup/restore of network servers
• Successfully implemented and performed various network related projects including Windows 2000 Server and Professional upgrades
• Network technical lead in opening of new building for servers, workstations and printers

Confidential, McLean, VA

Senior LAN Engineer

Responsibilities:

• Administered level one network and server support for over 1000 workstations, 6 NT 4.0 file servers and 16 cc:Mail gateways
• Successfully designed and implemented a new directory and file structure for new network configuration which included building four Compaq 7000 servers and migrating data from decommissioned servers
• Provided daily support for Windows 3.51\NT 4.0\2000 servers which includes performing daily backups\restores with Backup Exec and Windows Backup
• Administered Tier 3 level support for help desk technicians
• Improved operations by sharing critical technical information regarding software testing for service packs, patches and fixes for current software applications

Confidential, McLean, VA

LAN Specialist

Responsibilities:

• Maintained the Windows NT 4.0 infrastructure, including end user help, system upgrades, installing software, restoring/backing up e-mail
• Managed and mentored junior analysts, which included providing assistance when necessary, liaison between end-user\contract staff and assisted in production of monthly report for government contract staff
• Successfully executed cc:Mail to Exchange5.5/Outlook migration for the Office of the Commissioner Confidential the Social Security Administration, this included the migration of 300 mailboxes, mailing lists and calendar entries from Lotus Notes
• Created distribution lists, GAL, public folders and configured delegates for mailbox access
• Received of from the Commissioner of Social Security for the successful e-mail migration
• Established various Standard Operation Procedures for use by everyone in the department

Confidential, McLean, VA

Lead Technical Analyst

Responsibilities:

• Directed/managed a team of four system analysts in providing competent support for the Office of the Commissioner staff members Confidential
• Demonstrated leadership ability to provide assistance to other analysts for problem resolution
• Assisted Program Manager on yearly performance reviews for system analysts
• Provided aid to other analysts during performance reviews initiatives
• Headed various projects for IWS (Intelligent Workstation) LAN infrastructure for remote Social Security employees
• Designed material and instructed group classes for Social Security employees on Outlook 98 and simplified the transition to a new e-mail system
• Analyzed current hardware/software inventory in preparation for Y2K

Confidential, McLean, VA

System Analyst

Responsibilities:

• Provided Tier 1 level support for the Social Security Administration, this includes phone and help desk support for 16,000 end-users on site as well as remote users around the world
• Managed and conducted projects involving research, testing and piloting of software upgrades for the Social Security end-user environment
• Maintained two cc:Mail post offices which included daily maintenance, documentation and backup/restore of cc:Mail database
• Wrote technical articles for the quarterly SSA end-user newsletter