Senior Systems Analyst Resume

SUMMARY

Have installed over 120 Nortel systems and performed numerous system upgrades.
Strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality on time.
Superior training abilities authored the standard operating procedures for telephone installations and led all in - house and field training efforts.
A self-starter, able to work independently or as a valued team member. I currently hold an active TS/SCI clearance (Exp. 6/2015) and I was an Emergency Response Official.

PROFESSIONAL EXPERIENCE

Senior Systems Analyst

Confidential

Responsibilities:

Maintain and support of Nortel telecommunications system’s which consist of a CS1000M, 2-CS1000’s, Call Pilot and various audio and visual systems throughout the FAA facilities which included 2 COOP sites.
Maintain and support of the FAA’s 480 and 240 port Conference Bridge and IVR system.
Engaged with vendors for new circuit installations, repair and troubleshooting of existing circuits.
In charge of running and terminating all media in secured areas (SCIF). (Cat6, Coax and Fiber Optic cables)
Managed and maintained the Direct TV systems thru out the FAA over 120+ receivers in multiple locations.

Senior Service Technician

Confidential

Responsibilities:

Performed installations, system upgrades, moves and changes on a variety of Nortel platforms including the Meridian product line as well as Call Pilot, Telephony Manager, BCM 50-450 and Norstar key systems.
Provided Nortel design engineering as required.

Field Sales Engineer

Confidential

Responsibilities:

Served as Design Engineer configuring Nortel’s CS1000 IP telephony and Meridian 1 platform including applications such as Call Pilot, Contact Center Suite and MCS 5100. Demonstrated advanced use of Nortel’s NNEC engineering software.
Noted for developing strong designs that met user’s needs resulting in all 7 Sales Executives being on track to exceed quota.