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Senior Systems Analyst Resume

SUMMARY

  • Have installed over 120 Nortel systems and performed numerous system upgrades.
  • Strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality on time.
  • Superior training abilities authored the standard operating procedures for telephone installations and led all in - house and field training efforts.
  • A self-starter, able to work independently or as a valued team member. I currently hold an active TS/SCI clearance (Exp. 6/2015) and I was an Emergency Response Official.

PROFESSIONAL EXPERIENCE

Senior Systems Analyst

Confidential

Responsibilities:

  • Maintain and support of Nortel telecommunications system’s which consist of a CS1000M, 2-CS1000’s, Call Pilot and various audio and visual systems throughout the FAA facilities which included 2 COOP sites.
  • Maintain and support of the FAA’s 480 and 240 port Conference Bridge and IVR system.
  • Engaged with vendors for new circuit installations, repair and troubleshooting of existing circuits.
  • In charge of running and terminating all media in secured areas (SCIF). (Cat6, Coax and Fiber Optic cables)
  • Managed and maintained the Direct TV systems thru out the FAA over 120+ receivers in multiple locations.

Senior Service Technician

Confidential

Responsibilities:

  • Performed installations, system upgrades, moves and changes on a variety of Nortel platforms including the Meridian product line as well as Call Pilot, Telephony Manager, BCM 50-450 and Norstar key systems.
  • Provided Nortel design engineering as required.

Field Sales Engineer

Confidential

Responsibilities:

  • Served as Design Engineer configuring Nortel’s CS1000 IP telephony and Meridian 1 platform including applications such as Call Pilot, Contact Center Suite and MCS 5100. Demonstrated advanced use of Nortel’s NNEC engineering software.
  • Noted for developing strong designs that met user’s needs resulting in all 7 Sales Executives being on track to exceed quota.

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