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Manager Of Network & Desktop Services Resume


  • INFORMATION TECHNOLOGY PROFESSIONAL with management expertise. Strengths include strong project management skills with the ability to lead project teams to analyze, design, and implement projects based on cost and need analysis.
  • Senior communicator who partners and leads diverse groups of leaders to align results with objectives.
  • Adept professional at creating robust environments centered around teamwork and client needs.


  • Word
  • Excel
  • Access PowerPoint
  • MS Project
  • MS Visual Basic
  • Server 2000
  • 2003
  • 2008; NetWare 3.x
  • 4.x
  • NetWare SAA; Windows XP
  • Windows 7; Lotus Notes; HP servers



Manager of Network & Desktop Services


  • Led team of 6 full - time and 2 part-time employees to maintain and implement all network services
  • Recommended, configured, and managed all network servers; reengineered and converted several network segments from Token Ring to Ethernet to improve network performance and stability
  • Supported all network and desktop components for 300+ users located in corporate datacenter; additional remote and on-site support provided to seven plant facilities across the United States
  • Upgraded and installed PC hardware and software; provided software support and training
  • Worked closely with vendors to select, order and negotiate contracts
  • Created metrics to pro-actively monitor network performance and increase stability
  • Selected to be a member of core project team for multi-million dollar project to relocate corporate datacenter
  • Maintained internal email services for DaVinci, MS-Mail, and Lotus Notes

Network Engineer



  • Project manager for new LAN installations and network-based projects
  • Administrated the LAN for 300+ users and provided technical support for multiple remote sites
  • Researched and provided technical recommendations for network solutions including hardware, software, and network redesigns
  • Coordinated with mainframe operations department to provide terminal emulation and mainframe printing via LAN-based equipment
  • Wrote and maintained technical documentation
  • Supported company disaster recovery activities


Auditor and Consultant


  • Evaluated system controls for various clients in the Washington DC metro area in support of the C&L audit team
  • Analyzed systems and documented system functions
  • Reviewed adequacy of system and management controls
  • Prepared reports and recommendations for management
  • Identified consulting opportunities
  • Designed appropriate network infrastructure and installed file servers, workstations, office automation software and printers
  • Created system documentation
  • Provided network orientation and training

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