Manager of Network & Desktop Services Resume

SUMMARY

INFORMATION TECHNOLOGY PROFESSIONAL with management expertise. Strengths include strong project management skills with the ability to lead project teams to analyze, design, and implement projects based on cost and need analysis.
Senior communicator who partners and leads diverse groups of leaders to align results with objectives.
Adept professional at creating robust environments centered around teamwork and client needs.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Manager of Network & Desktop Services

Responsibilities:

Led team of 6 full - time and 2 part-time employees to maintain and implement all network services
Recommended, configured, and managed all network servers; reengineered and converted several network segments from Token Ring to Ethernet to improve network performance and stability
Supported all network and desktop components for 300+ users located in corporate datacenter; additional remote and on-site support provided to seven plant facilities across the United States
Upgraded and installed PC hardware and software; provided software support and training
Worked closely with vendors to select, order and negotiate contracts
Created metrics to pro-actively monitor network performance and increase stability
Selected to be a member of core project team for multi-million dollar project to relocate corporate datacenter
Maintained internal email services for DaVinci, MS-Mail, and Lotus Notes

Network Engineer

Confidential

Responsibilities:

Project manager for new LAN installations and network-based projects
Administrated the LAN for 300+ users and provided technical support for multiple remote sites
Researched and provided technical recommendations for network solutions including hardware, software, and network redesigns
Coordinated with mainframe operations department to provide terminal emulation and mainframe printing via LAN-based equipment
Wrote and maintained technical documentation
Supported company disaster recovery activities

Confidential

Auditor and Consultant

Responsibilities:

Evaluated system controls for various clients in the Washington DC metro area in support of the C&L audit team
Analyzed systems and documented system functions
Reviewed adequacy of system and management controls
Prepared reports and recommendations for management
Identified consulting opportunities
Designed appropriate network infrastructure and installed file servers, workstations, office automation software and printers
Created system documentation
Provided network orientation and training