Sr. Engineer Resume

SUMMARY

Over 16 years of experience in the technology industry
Over 12 years of experience in Software Quality Assurance
Over 12 years of experience administrating TestDirector/Quality Center
Over 20 years of experience in the instruction, implementation, and active participation of customer service best practices
Proficient In Test Management, Functional Testing, and SDLC
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to work effectively with all levels in the corporate structure
Accomplished in software instruction and the adult learning process
Adept at instructional design
Expert in Quality Center/ALM system architecture, upgrades, and data migration
Proficient with HP Suite of testing products (Quality Center, QTP, LoadRunner)
Accomplished in Quality Center modules, administration, work flow customization and reporting
Experience with Installation, maintenance, and administration of JIVE collaboration software
Database experience with SQL Server, Microsoft Access, and Oracle
Competent in understanding HTML, XML, and VB Script
Testing proficiency in web and client server based applications
Expert user for the Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Sr. Engineer

Responsibilities:

Primary application administrator for enterprise instance of HP Quality Center / ALM and Jive collaboration software
Collaborated on HP Quality Center system architectures and upgraded environments to provide highly available solutions
Solutions included building environments that would ultimately triple user capacity for the application and increase performance for 24/7/365 operation
Coordinate and conduct system maintenance with Data Center resources to ensure application functions for over 1400 users per week
Developed and coordinated project migration/upgrade schedules
Provided timely communication and upgrade information to all project users and stakeholders
Developed and maintained training documentation for QC 10 upgrade and feature functionality
Conducted virtual and onsite training to all system users
Consolidated multiple defect tracking systems and processes into one enterprise solution
Supported major growth in the system from approximately 400 to over 3000 users within two years
Proactively led the consolidation of Quality Center projects to create fewer primary projects, promote better collaboration between teams, provide reporting across initiatives, and decrease administrative overhead
Initiated and facilitate the Confidential Quality Center Change Control Board
Consistently meet or exceed support Service Level Agreements for Quality Center support

Environment: Windows XP Professional, Linux 4.0 AS, Oracle 10g, Quality Center 8.2, 9.2, 10.0, and ALM 11.0

Confidential

Sr. Consultant

Responsibilities:

Environment: Windows XP Professional, Windows 2003 Server, SQL Server 2005