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Sr. Engineer Resume

SUMMARY

  • Over 16 years of experience in the technology industry
  • Over 12 years of experience in Software Quality Assurance
  • Over 12 years of experience administrating TestDirector/Quality Center
  • Over 20 years of experience in the instruction, implementation, and active participation of customer service best practices
  • Proficient In Test Management, Functional Testing, and SDLC
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and the ability to work effectively with all levels in the corporate structure
  • Accomplished in software instruction and the adult learning process
  • Adept at instructional design
  • Expert in Quality Center/ALM system architecture, upgrades, and data migration
  • Proficient with HP Suite of testing products (Quality Center, QTP, LoadRunner)
  • Accomplished in Quality Center modules, administration, work flow customization and reporting
  • Experience with Installation, maintenance, and administration of JIVE collaboration software
  • Database experience with SQL Server, Microsoft Access, and Oracle
  • Competent in understanding HTML, XML, and VB Script
  • Testing proficiency in web and client server based applications
  • Expert user for the Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Sr. Engineer

Responsibilities:

  • Primary application administrator for enterprise instance of HP Quality Center / ALM and Jive collaboration software
  • Collaborated on HP Quality Center system architectures and upgraded environments to provide highly available solutions
  • Solutions included building environments that would ultimately triple user capacity for the application and increase performance for 24/7/365 operation
  • Coordinate and conduct system maintenance with Data Center resources to ensure application functions for over 1400 users per week
  • Developed and coordinated project migration/upgrade schedules
  • Provided timely communication and upgrade information to all project users and stakeholders
  • Developed and maintained training documentation for QC 10 upgrade and feature functionality
  • Conducted virtual and onsite training to all system users
  • Consolidated multiple defect tracking systems and processes into one enterprise solution
  • Supported major growth in the system from approximately 400 to over 3000 users within two years
  • Proactively led the consolidation of Quality Center projects to create fewer primary projects, promote better collaboration between teams, provide reporting across initiatives, and decrease administrative overhead
  • Initiated and facilitate the Confidential Quality Center Change Control Board
  • Consistently meet or exceed support Service Level Agreements for Quality Center support

Environment: Windows XP Professional, Linux 4.0 AS, Oracle 10g, Quality Center 8.2, 9.2, 10.0, and ALM 11.0

Confidential

Sr. Consultant

Responsibilities:

  • Partnered with client to determine best practices for Quality Center
  • Developed and executed plans for installation, migration, and upgrade of system
  • Completed assignment 4 days ahead of schedule

Environment: Windows XP Professional, Windows 2003 Server, SQL Server 2005

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